• Deliver expert training and support in English and French to new and existing customers on our Dealer Management Software. • Conduct virtual training sessions to guide customers through the software implementation process. • Provide onsite training for new software installations in person. • Develop a thorough understanding of PBS software and related training processes. • Maintain positive, solutions-focused relationships to ensure customer needs are met or exceeded. • Respond promptly to internal and external training requests. • Write up tickets that arise and escalate issues to the corresponding teams. • Share knowledge across silos and contribute to team learning and development.

• Provide excellent customer service by effectively navigating the PBS DMS and presenting it clearly • Deliver and coordinate, independently, all training sessions associated with your primary department • Learn and develop a thorough understanding of the PBS software as well as the training process • Respond promptly to training requests from colleagues or customers • Perform any other duties or responsibilities assigned as part of the role

• Serve as the primary technical point of contact for clients, responsible for deploying and configuring Commence’s core software • Execute the implementation process from project kickoff to post-deployment support • Conduct training sessions and create user documentation to empower clients to use the software effectively • Provide best practices to ensure clients maximize the value of the product • Work with Project Managers to track and report on project progress

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. Who We Are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. About the Role:As a Strategic Senior Implementation Consultant, you will define and implement project strategies to support the achievement of organizational goals for some of our most impactful customers, the majority being in the Fortune 500. Operating as the primary point of contact during the assigned clients implementation phase for all hardware and software implementations, you will also be interacting with internal and external stakeholders, up to and including, the executive level. The ideal candidate would provide guidance on how to develop and execute world-class change management programs. You will be an expert on the Motive products and will have the ability to guide Motive’s largest customers on the best utilization of our system and a smooth initial setup. What You'll Do: - Define, track and achieve key performance indicators for the customer implementation program. - Owning the implementation process for assigned accounts which include: successful implementation and training of the software to drive adoption by new clients - Lead cross-functional project teams and manage project timelines and deliverables - Identify and mitigate project risks and issues, ensuring successful project completion - Collaborate with stakeholders to gather project requirements and ensure alignment - Foster a culture of collaboration and teamwork among project team members - Ensure the timely and successful completion of new client implementation for all assigned accounts - Monitoring client progress and activities to ensure adoption of all parts of the organization while staying within scope and on schedule - Hosting virtual or in-person sessions for customers - Traveling to customer on-sites as needed (~40%) What We're Looking For: - 3+ years of experience in project management or a related role in a B2B capacity, preferable telematics, logistics, or fleet management. - Proven track record of successfully managing and delivering complex projects - Strong leadership and interpersonal skills, with the ability to work effectively with cross-functional teams - Excellent communication and presentation skills - Strong analytical and problem-solving abilities - Proficiency in project management software and tools - Experience in delivering client-focused solutions based on customer needs - Demonstrated ability to communicate, present and influence credibly and effectively across all levels of the organization, including executive and C-level - BA/BS degree or equivalent work experience preferred - PMP Certification Preferred Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.