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Director, Engineering – SPIE
Location
California
Posted
23 hours ago
Salary
$230.1K - $325.3K / year
Seniority
Lead
Job Description
Director, Engineering – SPIE
Cisco
• Lead the functions that turn customer-impacting events into meaningful engineering and business signals • Strengthen how Splunk responds to incidents, learns from them, manages customer escalations, and drives accountability for recurring issues across engineering, support, field, and business teams • Provide services for producing and consuming logs, metrics, and telemetry • Lead the engineering team through alert and incident response • Collaborate with other engineering leaders responsible for developer observability and Principal Engineers who drive observability best practices • Act as the authority on customer experience and champion resilience for customers' outstanding experiences with our products
Job Requirements
- Bachelors + 15 years of experience or Masters + 12 years of related experience
- 10+ years of experience in incident management, problem management, critical issue management, technical support, customer operations, engineering operations, or related functions
- 4+ years of supervisory experience including managing managers and leading a large engineering focused organization
- Proven experience leading customer-impacting incident response functions, including incident leadership, coordination, communications, decision-making, and follow-through
- Demonstrated ability to build or mature cross-functional operating models across engineering, support, field, product, customer success, and business teams
- Strong understanding of Splunk, how our customers use it, and observability concepts and tooling across the industry.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
- Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
- Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
- 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses for non-sales roles
- performance-based incentive pay on top of their base salary for sales roles
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