• Own the HubSpot strategy and roadmap, serving as the subject matter expert across Marketing Hub, Sales Hub, and Service Hub while ensuring the platform supports business growth objectives. • Lead CRM governance and optimization, establishing scalable standards for data architecture, automation, user permissions, lifecycle management, and platform administration. • Design and enhance CRM processes, including segmentation, lead scoring, pipeline management, workflow automation, and customer journey orchestration to improve conversion and customer engagement. • Drive enterprise-wide data quality and integrity, implementing governance practices, data validation, cleansing, deduplication, and user adoption strategies. • Develop actionable reporting and business intelligence, leveraging HubSpot and Power BI to provide visibility into pipeline performance, marketing effectiveness, attribution modelling, campaign automation, customer lifecycle metrics, and revenue impact. • Partner with Sales, Marketing, Customer Service, and Digital teams to translate business requirements into scalable CRM solutions and prioritize platform enhancements. • Lead the evolution of the HubSpot ecosystem, evaluating new capabilities, managing integrations with e-commerce and marketing technologies, and recommending improvements that create measurable business value.

• Owning the global post-sale customer journey, from onboarding through adoption, expansion, and retention • Leading Quarterly and Executive Business Reviews (QBRs/EBRs) with executive stakeholders • Developing and executing outcome-based Customer Success Plans • Driving product adoption and aligning customer objectives to measurable business outcomes and KPIs • Monitoring customer health, identifying risks, and proactively developing mitigation plans • Collaborating with Sales, Professional Services, Support, and Product teams to deliver an exceptional customer experience • Serving as the voice of the customer by providing feedback to influence product enhancements and roadmap discussions

Title: CLIENT SUCCESS MANAGER (SPANISH-SPEAKING) Location: Greece - Remote - Full-time - Commercial Job Description: SHORT DESCRIPTION The Client Success Manager will play a pivotal role in driving strategic client engagement, aligning commercial and product functions, and ensuring long-term client satisfaction and success. This role is ideal for a proactive, client-facing professional with a passion for both strategy and technical enablement. You'll lead structured client engagements, empower internal teams, and help optimize the full customer lifecycle from pre-integration to account growth. RESPONSIBILITIES Client Engagement & Success - Lead strategic client engagements (e.g., QBRs, product updates, performance reviews). - Serve as a hybrid Account Manager & Success Manager for high-value clients. - Proactively manage client health metrics to drive retention and growth. - Act as a product expert to ensure clients realize full value from our solutions. - Support promotional strategy and campaign planning to increase revenue and player engagement. - Handle escalations and collaborate with Sales on onboarding and account expansion. - Lead conversations on risk management (e.g., betting limits, margin optimization). Product Enablement & Integration - Guide clients through pre-integration and onboarding, reducing technical friction. - Develop client-facing resources (playbooks, guides, best practices). - Provide technical enablement and support to internal teams and clients. - Join client calls as the product expert and manage product-related escalations. Strategy & Process Optimization - Standardize onboarding, support, and escalation processes. - Define and promote best practices across client-facing teams. - Deliver internal and external training on product and process topics. - Maintain knowledge bases, SOPs, and FAQs to drive consistency and scalability. - Continuously evaluate and improve team workflows and effectiveness. REQUIREMENTS - 5+ years of experience in Client Success, Account Management, or related client-facing roles. - Strong understanding of product lifecycle, SaaS integrations, or technical onboarding preferred. - Excellent presentation, communication, and relationship-building skills. - Ability to translate technical concepts into business value for clients. - Highly organized with a passion for process improvement and strategic thinking. - Proven ability to manage cross-functional stakeholders and drive client outcomes. - Comfortable with metrics-based decision-making (e.g., usage data, revenue tracking, churn indicators). - Fluent English and Spanish PERKS AND BENEFITS Here's What We Offer: - Comprehensive Health Insurance. Prioritizing your well-being with thorough health coverage - 100% Paid Sick Leave Rest easy knowing you're supported during unexpected health challenges - Continuous Learning & Growth Access extra education opportunities to keep your career advancing - Generous Paid Time Off Recharge with 20 paid vacation days, plus additional 6 days off to support you during any important family event or celebration - Diverse & Dynamic Team Join a vibrant, international team passionate about excellence in product development - Language Development Tailored language courses to help you excel in a multilingual work environment - Exciting Corporate Events & Team-Building Embrace your adventurous side with fun team activities - Top-Quality Equipment Boost productivity with the latest hardware for your role - Welfare Program Feel secure with financial support available in critical situations - Celebrating Milestones We honour life's big moments, from marriage to parenthood, with thoughtful gifts ABOUT BETBY As a fast-growing, award-winning company, Betby powers the industry with our premium sportsbook, featuring world-class risk management and seamless omni-channel support, reaching millions of players across countless markets. With offices in Latvia, Malta, Spain, and Montenegro, we offer a vibrant work culture, relocation opportunities, and full support for remote talent across the globe. Join Betby and unlock endless opportunities for growth, success, and making a real impact in the world of iGaming! WHY JOIN OUR DREAM TEAM? Betbyterians is a passionate team dedicated to creating exceptional B2B betting products. United by trust, support, and fun, we aim to revolutionize online gaming, tackling challenges with agility, creativity, and teamwork. Driven by innovation and strong business practices, our achievements speak for themselves. Experience it first-hand, join us and be part of something extraordinary. Welcome to Betby!

• Lead, coach, and develop a team of 10–12 Success Specialists, setting clear expectations, providing ongoing feedback, managing performance, and supporting career growth. • Drive team performance across customer retention, revenue, product adoption, customer satisfaction, quality, productivity, and operational metrics by establishing priorities, inspecting execution, and removing obstacles. • Analyze customer, team, and business performance data to identify trends, mitigate risk, improve forecasting, and coach strategies that deliver measurable customer and business outcomes. • Partner closely with Product, Marketing, Sales, Operations, and Analytics to surface customer insights, improve customer experiences, influence product enhancements, and drive operational improvements. • Build team capability by leading onboarding, coaching, quality calibrations, knowledge sharing, and the adoption of best practices that improve consistency and performance across the organization. • Lead the implementation and continuous improvement of customer success playbooks, AI-enabled workflows, operational processes, and scalable programs that increase efficiency and improve customer outcomes. • Foster an inclusive, high-performing team culture that embodies Thumbtack's values while maintaining accountability, collaboration, and a relentless focus on customer success.