Betby

Role Description We're looking for a Senior Business/System Analyst to own the analytical and documentation layer across product and process initiatives — including AI-driven ones. You'll turn unstructured business needs into structured requirements: - Map, analyze, and document business processes end-to-end across sales, onboarding, integration, support, and retention workflows — identifying gaps, inefficiencies, and opportunities for improvement, including AI-assisted automation. - Define requirements for AI-powered applications targeting account management and commercial teams — translating operational pain points into structured use cases for AI features. - Create clear business requirements for internal applications used by clients and internal teams. - Write system-level requirements for integrations — APIs (REST), databases, webhooks, and other data exchange mechanisms. - Work with stakeholders across departments to gather, validate, and prioritize requirements. - Translate complex technical concepts (including AI/ML outputs and logic) into business language and vice versa. - Support product management in structuring backlogs, defining acceptance criteria, and preparing specifications for development teams. - Participate in active integration projects — supporting both the business and technical analysis side. Qualifications - 3+ years of experience as a Business Analyst, System Analyst, or similar role. - Experience in iGaming, sportsbook, or B2B SaaS platform businesses — you understand the domain, the client lifecycle, and how B2B operations work. - Direct experience with sportsbooks or sports betting platforms is a strong advantage. - Hands-on experience with client onboarding, sales, and/or support processes — you've worked with these teams and understand their workflows and pain points. - Hands-on experience documenting API integrations (REST, data contracts, system flows). - Proven ability to write clear, structured business and system requirements. - Experience with process mapping and documentation (BPMN, flowcharts, or equivalent). - Understanding of databases, data models, and how systems exchange information. - Familiarity with AI/ML product development — understanding how to write requirements for AI features, evaluate AI-generated outputs and work with teams building intelligent applications. - Track record of working across teams — comfortable facilitating conversations between business and engineering. - Strong analytical thinking and attention to detail. - Excellent written and verbal communication in English (Upper-Intermediate+). Requirements - Nice to Have: Experience working on AI-powered internal tools. - Interest in how AI is transforming B2B commercial operations. Benefits - Comprehensive health insurance with coverage for your well-being. - Paid sick leave up to 10 days without medical certificate. - 20 days of paid vacation plus additional leave for important life events. - Learning and growth opportunities with support for professional development. - Language learning support for multilingual collaboration. - Modern hardware provided for your work. - International team environment across multiple countries. - Corporate events and team activities. - Welfare support program for critical situations. - Gifts and support for major life milestones.

Role Description You have a unique chance to be part of the new ambitions project that will rethink the technical approach to the business. We are creating a project that will incorporate the existing platform parts while being fully free from working with any legacy code. Our team is a small group of passionate developers, each adding their own experience to the great product. We tend to work with modern approaches in web development and programming in general. The core technologies used are Python as the main language and messaging with RabbitMQ. You will be involved in implementing the project in its different phases, depending on when you join us. We are always open to hear your ideas and opinions about the architecture design, choice of technology and approaches to solving non-trivial engineering challenges. Qualifications - Using JavaScript and/or TypeScript for more than five years - Understanding the principles behind frameworks like React and/or Vue.js - Understanding and hands-on experience of single-page applications - Being familiar with programming websockets - Having confidence in working with APIs - Good communication skills to work with the team remotely - Being able to write your thoughts in a clear language - Being open to receiving feedback in code reviews Requirements - It would be great if you are familiar with other technologies and approaches, including: - Vanilla JavaScript - GraphQL and REST - Docker - Kubernetes - Understanding how to iteratively develop software (Agile, Scrum, Kanban) - Ability to adapt the mind as the product evolves Benefits - Comprehensive Health Insurance — Prioritizing your well-being with thorough health coverage - 100% Paid Sick Leave — Rest easy knowing you’re supported during unexpected health challenges - Continuous Learning & Growth — Access extra education opportunities to keep your career advancing - Generous Paid Time Off — Recharge with 20 paid vacation days, plus additional 6 days off to support you during any important family event or celebration - Relocation Support — If you’re ready for a change of scenery, we’ll support you every step of the way - Diverse & Dynamic Team — Join a vibrant, international team passionate about excellence in product development - Language Development — Tailored language courses to help you excel in a multilingual work environment - Exciting Corporate Events & Team-Building — Embrace your adventurous side with fun team activities - Top-Quality Equipment — Boost productivity with the latest hardware for your role - Welfare Program — Feel secure with financial support available in critical situations - Celebrating Milestones — We honor life’s big moments, from marriage to parenthood, with thoughtful gifts

This position allows for remote or on-site work from one of our offices in Riga, Budva, or Barcelona. We are looking for a Head of Product Operations to build and scale the operational backbone of our B2B sportsbook platform. As a real-time, multi-client, multi-market platform operating in regulated environments, complexity increases rapidly. This role ensures that growth strengthens - rather than erodes - product scalability and integrity. Your Mission: Build a scalable Product Operations organization that protects product integrity across clients and regions Reduce operational entropy and customization sprawl Enable structured client-driven improvements Improve adoption and retention Free Product Managers to focus on strategy What You Will Own: Design & Build the Product Operations Function: Define the scope and operating model of Product Operations Establish clear RACI across Product, Trading, Support, CS, and Integrations Build and lead a high-performing team (Configuration, Rollout, Retention Ops) Introduce governance frameworks without creating bureaucracy Implement scalable processes and internal tooling Define KPIs tied to retention, adoption, and operational efficiency Integrate existing functions (e.g., Localization) into the broader operational flow Define the scope and operating model of Product Operations Establish clear RACI across Product, Trading, Support, CS, and Integrations Build and lead a high-performing team (Configuration, Rollout, Retention Ops) Introduce governance frameworks without creating bureaucracy Implement scalable processes and internal tooling Define KPIs tied to retention, adoption, and operational efficiency Integrate existing functions (e.g., Localization) into the broader operational flow Configuration & Governance at Scale: Own configuration standards across clients, brands, and regions Establish governance around back-office access and permission models Prevent uncontrolled customization and config sprawl Ensure regulatory-aligned configuration practices Introduce auditability and traceability of configuration changes Standardize templates for new client and brand setups Own configuration standards across clients, brands, and regions Establish governance around back-office access and permission models Prevent uncontrolled customization and config sprawl Ensure regulatory-aligned configuration practices Introduce auditability and traceability of configuration changes Standardize templates for new client and brand setups Structured Rollout & Feature Enablement: Design and implement rollout frameworks for new features Ensure client impact assessments before releases Coordinate paid feature activation with Finance and Commercial Build predictable adoption tracking models Improve time-to-value for new clients and feature launches Design and implement rollout frameworks for new features Ensure client impact assessments before releases Coordinate paid feature activation with Finance and Commercial Build predictable adoption tracking models Improve time-to-value for new clients and feature launches Systemic Product Issue Management: Act as escalation point for non-obvious, cross-functional product issues Build systemic issue tracking and recurring problem analysis Participate in post-mortems from a product operations perspective Transform recurring incidents into structured product improvements Ensure that operational pain turns into scalable fixes, not patches Act as escalation point for non-obvious, cross-functional product issues Build systemic issue tracking and recurring problem analysis Participate in post-mortems from a product operations perspective Transform recurring incidents into structured product improvements Ensure that operational pain turns into scalable fixes, not patches Client Retention Enablement: Structure client-driven portfolio intake Align operational insights with product prioritization Monitor adoption and client health indicators Reduce operational friction impacting retention Strengthen enterprise predictability and client trust Structure client-driven portfolio intake Align operational insights with product prioritization Monitor adoption and client health indicators Reduce operational friction impacting retention Strengthen enterprise predictability and client trust