Role Description The UAT Capability Manager is accountable for the end-to-end ownership, coordination, and execution of User Acceptance Testing (UAT) for clinical and operational applications. This role ensures that new features meet business, clinical, and user experience expectations prior to release. The UAT Capability Manager partners closely with clinical stakeholders, product/capability teams, engineering, quality, and business leaders to ensure testing is prioritized effectively, executed efficiently, and communicated transparently to support high quality deployments. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Ownership of UAT for Existing and New Applications - Serve as the primary owner of UAT for assigned clinical and operational applications. - Develop a comprehensive understanding of new and enhanced features to support UAT execution for self, team members, and end users. - Lead and own scenario development for upcoming releases using real world clinical and operational workflows. - Ensure accurate and timely documentation of defects and enhancements, including clear description, severity, and business impact. - Obtain UAT sign off in collaboration with business and clinical stakeholders. - Cross Functional Collaboration & Efficient Process Design - Document and continuously improve UAT processes to support consistency, scalability, and efficiency. - Collaborate with product, engineering, quality, training, and operational teams on new and enhanced features through participation in demos and refinement meetings. - Provide leadership and prioritization guidance for UAT activities across multiple concurrent initiatives or applications. - Partner with end users to ensure testing reflects actual clinical workflows and user experience expectations. - Effective Communication & Stakeholder Management - Identify, engage, and keep stakeholders informed throughout the UAT lifecycle. - Provide routine, documented status updates related to feature readiness, UAT progress, risks, and barriers. - Deliver clear, timely communication of UAT outcomes, decisions, and next steps. - Present UAT status in leadership ready formats when required. - Provide clinical insight and user experience feedback to inform design, prioritization, and refinement decisions. - Demonstrate the ability to collaborate across disciplines to ensure business and clinical goals are met. - Professional Development & UHG Culture Support - Maintain active and current clinical licensure as required. - Complete all required LearnSource and compliance training within established timelines. - Role model growth mindset, adaptability, and resilience, particularly during periods of change. - Support and elevate overall team performance by modeling UHG culture and values, including accountability, integrity, and collaboration. - Actively support diversity, inclusion, and equitable practices, and demonstrate openness to feedback and continuous improvement. - Lead change effectively by fostering engagement, learning, and shared ownership across teams. Qualifications - Clinical background with demonstrated experience in clinical workflows or healthcare operations. - Experience leading or coordinating User Acceptance Testing (UAT) in a healthcare setting or clinical software/electronic medical record knowledge. - Proven ability to collaborate cross functionally with technical and non-technical stakeholders. - Proven solid written and verbal communication skills, including status reporting. Requirements - Experience supporting enterprise EMR or clinical applications (Pathway, Compass, SOL, etc.). - Experience facilitating UAT sessions with front line clinical users. - Demonstrated experience balancing multiple priorities in a fast paced, matrixed environment. - Familiarity with SDLC, release management, and quality assurance concepts. - Solid understanding of clinical user experience, workflow validation, and defect management. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Ensure Knit customers successfully achieve their desired research outcomes through their partnerships with Knit. • Own and support customer relationships, get deeply engrained in customer research needs, and drive high-quality project deliverables. • Serve as the dedicated research lead for all customers’ projects and be ultimately accountable for research project success. • Drive and document in-depth project scoping to uncover a deep understanding of research objectives and project context. • Demonstrate a growth mindset as a solutions architect for customers. • Drive and maintain all customer context to improve Knit’s ability to meet the customers’ custom research needs. • Present key insights and recommendations directly to the customers.

• Serve as the primary point of accountability for service delivery across a multi-client portfolio • Facilitate new client onboarding, knowledge transfer, and ongoing support model definition • Manage customer dashboards, budget models, and executive-facing communications • Monitor and manage ticket resolution quality, escalations, SLAs, and milestone targets • Support instance strategy, quarterly update impacts, and migration planning • Define and maintain project and support scope in partnership with delivery teams • Act as a Trusted Advisor who connects client business priorities to our service offerings • Lead strategic planning sessions and executive business reviews with measurable follow-through • Build and maintain strong relationships with business administrators, sponsors, and SMEs • Proactively monitor client health and intervene early to prevent satisfaction risk • Translate client needs into actionable delivery plans and internal resource alignment • Escalate and advocate on behalf of clients with a bias toward resolution • Identify and surface upsell and cross-sell opportunities from within your client portfolio • Partner with Sales and Transformation (implementation delivery) teams on expansion cycles, and proposal • Participate in prospective client engagements and support sales cycle activities • Collaborate with Transformation on customer transitions and solution continuity • Collaborate with fellow SDMs on quarterly business initiatives and portfolio insights • Contribute to company-wide client health tracking and staffing alignment efforts

• Assist the Property Manager with day-to-day operations and administrative tasks. • Coordinate with tenants, landlords, vendors, and tradespeople regarding maintenance requests, inspections, and lease matters. • Prepare and manage property-related documents including leases, Form 6s, entry/exit reports, notices, contracts, and correspondence. • Maintain accurate and up-to-date records across property management systems and CRMs. • Respond to tenant and client inquiries professionally and in a timely manner. • Manage property listings, advertise vacancies, coordinate open homes, and assist with tenant screening processes. • Monitor rent arrears, invoice processing, payment tracking, and follow-up communications. • Assist with routine inspections, maintenance scheduling, and compliance tracking. • Support inbox and calendar management for the Property Manager. • Utilize Australian property management tools and platforms to streamline operations and reporting. • Assist with ad hoc administrative tasks and special projects as required.