Windstream

• The Customer Success Manager will partner closely with Uniti Solutions Sales Executives within their shared geographic region • The joint Sales and Customer Success team will co-develop customer plans and prioritize opportunities • Proactively engage Elite and Uniti Solutions accounts and develop compelling solution use cases • Execute customer check in schedules to ensure the right solutions are top of mind. • Collaborating with Sales Executives on defining the strategy and vision for key customers • Build a deep understanding of customer needs and challenges and how Uniti's products can add value to the customer • Nurture and support customers through regular proactive engagement • Conduct regular customer check ins to build trust, introduce products and features, intervene where there are issues, and consistently achieve high customer satisfaction • Articulate compelling product opportunities based on a deep real time knowledge of the customer technical environment and unique issues • Initiate opportunities • Partner closely with Sales to ensure the Sales Executive is appropriately positioning such opportunities to drive tangible business value for the customer • Partner with Elite Care and Service Delivery to prioritize issues • Address the root cause of problems to improve the customer experience • Monitor customer health indicators and build personal relationships with customer stakeholders to flag and preempt issues before they put the customer relationship at risk • Partner with Access Ops teams to prioritize advanced access conversions • Build logical product progression perspectives to ensure high rates of migration to advanced access and uptake of strategic products • Increase customer awareness of the benefits of conversions, and facilitate the customer journey through the migration process • Provide product training to customer users and address issues that limit the number of users while monitoring customer satisfaction • Deliver on core Customer Success business KPIs • Drive high feature adoption and product usage • Deliver against time to first value targets • Drive high customer health scores • Maximize customer lifetime value and consistently translate customer knowledge into opportunities to deepen and expand the customer relationship

• Develop, maintain, and enhance compliance programs, policies, procedures, and controls supporting SLED business activities. • Monitor compliance with applicable federal, state, local, and education contracting requirements, including procurement rules, recordkeeping, billing integrity, audit readiness, and contractual obligations. • Partner with internal stakeholders to ensure compliant participation in SLED opportunities, proposals, bids, renewals, and contract administration. • Monitor and enforce internal policies on ethical business conduct related to government customers, including: • procurement integrity and LCP compliance, • conflicts of interest, • gifts, gratuities, and anti-kickback requirements, • consultant use, • and false claims / false statements risk. • Establish and manage compliance review processes for SLED transactions, bids, documentation, and operational execution. • Support training and certification requirements for employees involved in government-related work; ensure covered employees understand and follow required compliance standards. • Conduct compliance risk assessments and identify control gaps, remediation plans, and process improvements. • Investigate potential compliance concerns, support internal reviews, and coordinate corrective actions when needed. • Maintain documentation and reporting needed for audits, internal reviews, and leadership updates. • Collaborate with related teams to support compliant execution of public sector opportunities and submissions. Internal government program support includes bid submission tracking and compliance-focused coordination. • Track changes in relevant laws, regulations, and public sector procurement practices and translate them into actionable business guidance. • Serve as a subject matter expert for SLED compliance and advise leadership on risk trends, issue escalation, and best practices. • Partner with Sales and Engineering teams for strategic planning ahead of USAC funding seasons, identifying targets, qualifying leads, and reviewing RFPs for pursuit.

• Assist with the review of Information Technology General Controls (ITGCs) to ensure Uniti Group’s ICFR is operating and designed effectively. • Assist with the execution of operational IT audits and reviews focused on various technologies in the business. • Participate in planning and execution of audits including ITGCs and operational IT audits, completion of test steps to evaluate controls, and gathering/analyzing information as necessary to evaluate the effectiveness and adequacy of the controls. • Collaborate with management and external auditors to ensure internal controls effectively mitigate risks. • Gain an understanding of the business, execute audit programs and testing, analyze findings, assist with report writing, as well as participate in corrective action planning, and track issues through remediation with the business owners. • Document and assess the design and operating effectiveness of controls and processes to meet established business objectives across the business Assist special projects as directed. • Build trusted relationships with business leaders while maintaining all organizational and professional ethical standards.

• Responsible for the review of financial processes and testing of key controls to ensure Uniti’s ICFR is operating and designed effectively. • Responsible for Planning, overall Management, and execution of audits and reviews focused on various Business Processes. • Participate in top-down, risk-based approach to scoping the integrated audit with focus on planning and execution of audits including Business/Financial. • Controls, completion of test steps to evaluate controls, and gathering/analyzing information as necessary to evaluate the effectiveness and adequacy of the controls. • Collaborate with management and external auditors to ensure internal controls effectively mitigate risks. • Understand the business, design and execute audit programs, execute testing, analyze findings, report writing and presentation to the business, as well as participating in corrective action planning, and tracking issues through remediation with the business owners. • Document and assess the design and operating effectiveness of controls and processes to meet established business objectives across the business. • Facilitate meetings with control owners to discuss and understand processes and conduct risk assessments to identify and understand the business and related risks, internal controls which mitigate these risks, and related opportunities for internal control improvement. • Assist special projects as directed. • Build trusted relationships with the Business leaders while maintaining all organizational and professional ethical standards.

• Own the end‑to‑end lifecycle of the RevChain billing platform: design, build, test, release, operate, and continuously improve core product features and customer‑specific customizations. • Deliver reliable, scalable billing capabilities across rating, invoicing, taxation, credits/adjustments, payment processing, and dunning. • Manage releases and change control for core and custom deployments; drive quality through automated testing, CI/CD pipelines, and rigorous regression coverage. • Monitor production health and performance; triage incidents, conduct root‑cause analysis, and implement corrective and preventative actions to meet or exceed SLAs. • Partner with project managers, architects, and system analysts to translate business requirements into robust technical solutions. • Integrate RevChain with upstream and downstream systems (ordering, provisioning, CRM, OSS/BSS, general ledger) using APIs, ETL, and event-driven patterns. • Improve platform reliability and resilience through performance tuning, caching strategies, data partitioning, and disaster recovery design. • Uphold data integrity and compliance standards across environments; support audits, enforce access controls, and implement privacy/security best practices. • Create and maintain clear technical documentation and operational procedures to ensure repeatable, safe deployments and support. • Analyze billing data and workflows to identify defects, gaps, and optimization opportunities; propose and execute roadmap enhancements. • Support external customers consuming RevChain as a software product, configuration, and ongoing operational guidance. • Contribute to agile ceremonies (backlog refinement, sprint planning, reviews, retros) and provide realistic estimates while delivering on commitments. • Mentor teammates, share knowledge, and promote engineering excellence through code reviews, standards, and continuous improvement. • Proactively surface risks and dependencies; coordinate cross‑functional resolutions and communicate status and impacts to stakeholders. • Champion a customer‑centric culture—measure outcomes, seek feedback, and iterate quickly to elevate the end‑to‑end billing experience.

• Develop and maintain a comprehensive understanding of Uniti’s sales process, products, and solutions to ensure customers are under contract with the most strategic product set. • Develop a deep understanding of a customer’s business, corporate priorities, and industry to effectively identify solutions that align with the customer’s strategy and needs. • Develop, own, and document the multi-faceted account plan and growth strategy for each customer manage priorities and eco system partners to meet established milestones and achieve sales growth objectives. • Act with a sense of urgency and work in close partnership with the Customer Success organization, to assure customer issues are resolved quickly. • Develop and implement plans to create additional opportunities to cross sell and up sell accounts and increase overall total customer spend. • Develop and implement plans to acquire new logo’s within a defined list of potential prospect accounts. • Manage a pipeline of opportunities in saleforce.com including generation of accurate forecasts and attainment of assigned quotas. • Participate in, and successfully complete, all required training participate in team meetings and activities as required

• The Major Customer Success Manager assures us customers are satisfied with services and are realizing the value of their investment in Uniti. • The role proactively engages customers to provide product and feature updates, helps customers increase usage of product features, facilitates product training, and identifies opportunities to deepen and expand customer relationships based on real-time insights into customer needs. • The Major Customer Success Manager also orchestrates issue resolution on behalf of the customer and is often the primary point of contact working with other teams behind the scenes to deliver on the customer’s promise. • Partner closely with Enterprise Sales Executives within their shared geographic region. • The joint Sales and Customer Success team will co-develop customer plans and prioritize opportunities. • Conduct regular customer check-ins to build trust, introduce products and features, intervene where there are issues, and consistently achieve high customer satisfaction. • Address the root cause of problems to improve the customer experience. • Monitor customer health indicators and build personal relationships with customer stakeholders to flag and preempt issues before they put the customer relationship at risk. • Partner with Access Ops teams to prioritize advanced access conversions. • Build logical product progression perspectives to ensure high rates of migration to advanced access and uptake of strategic products. • Increase customer awareness of the benefits of conversions and facilitate the customer journey through the migration process.

• Manages channel sales agents to perform at a level of sales at or above quota • Carries a mid-level MMF sales quota • Meets with prospective candidates and qualify them to become sales agents • Coaches and educates sales agents, face to face, regarding Uniti’s products, processes and procedures to improve their productivity and results • Attends sales calls with end users to qualify and present Uniti solutions • Collaborate with sales agents to qualify and strategize prospective Uniti sales opportunities • Collaborate with sales agents to provide complete and accurate sales packages • Interfaces with multiple departments to ensure delivery of services and ongoing sales agent and customer satisfaction • Prepares agent and customer sales proposals and is proficient in meeting sales profitability goals on a per deal basis • Establish and maintain a strategy to expand and support the company's vision of serving as the platform of record for channel partners.

• Serve as the primary point of contact between Uniti employees, customers, and the Third-Party Claims Administrator. • Oversee and facilitate Third Party Liability Claims. • Train, review, and work with company field offices and TPA regarding data capture and meeting Uniti and TPA reporting requirements. • Assist with internal investigations related to claims and provide necessary documentation and information to the TPA. • Assist the TPA in concluding third-party claims effectively and efficiently. • Participate and help coordinate Claims Roundtables and Quarterly Third-Party Claims Reviews. • Support claim management team involving key performance indicators and increase Internal and External Net Promotor Scores. • Production and delivery of monthly reporting to Claim Manager with occasional presentations to the field, management, or executives as needed. • Ensure compliance with company policies and safety standards. • Back-up for monitoring risk management email inbox and other duties as assigned.

• Manage daily accounting operations, including general ledger reconciliation. • Supervise and develop key staff personnel and review staff assignments. Review and approve daily balancing work of staff to ensure accuracy and timely resolution of outstanding issues. • Provide support to management to ensure timely and accurate monthly close cycles. Monitor and maintain the daily and monthly general ledger account certification processes. Produce monthly and ad-hoc reports and schedules. • Assist internal and external auditors on financial and operational reviews and audits. • Support Retail Store cash flow and operational needs. • Act as Accounting liaison to vendors and internal stake holders, identify and address issues that affect accounting operations and financial reporting. • Reviews and drives improvements in cash management, ensuring financial obligations are met in accordance with Company policies and procedures.