• End-User Support and Technical Resolution • Request Management: Own and manage the lifecycle of all end-user support requests within the ticketing system. This includes triage, prioritization, assignment, escalation, and timely resolution of technical issues in alignment with Service Level Agreements (SLAs). • Enterprise Application Support: Serve as the primary point of contact for resolving complex technical issues and providing specialized support for all corporate applications, including SaaS platforms, and collaboration suites. • Identity and Access Management (IAM): Execute timely and accurate end-user provisioning and de-provisioning across all critical systems, ensuring compliance with security policies from onboarding through offboarding. • Security and Compliance Audits: Conduct comprehensive quarterly access reviews (QARs) to validate that users maintain the appropriate level of access necessary for their roles (Principle of Least Privilege), identifying and remediating any access discrepancies to maintain a strong security posture and meet regulatory requirements. • Device Configuration and Management: Oversee the entire lifecycle management of all corporate-owned devices (laptops, mobile devices, peripherals). This includes procurement, standardized imaging, deployment, configuration via Mobile Device Management (MDM) solutions, routine maintenance, inventory tracking, and eventual secure decommissioning. • Technology Operations and Security: Act as the administrator for a diverse portfolio of third-party, cloud-based applications including vendor management, license tracking, configuration changes, integration maintenance, performance monitoring, and ensuring vendor compliance with HBH security standards. • Security Awareness and Training: Develop, implement, and lead mandatory security awareness programs and training sessions for all HBH employees. • Standard Operating Procedures (SOP) Documentation: Be responsible for the meticulous creation, maintenance, and continuous improvement of comprehensive documentation, including detailed Standard Operating Procedures (SOPs), knowledge base articles, runbooks, and system architecture documentation to ensure operational consistency and facilitate efficient knowledge transfer. • Business Systems Ownership: Manage, optimize, and improve the performance, reliability, and security of HBH's core business systems and operational technology stack. • Strategic Solutions Development: Partner with various business units to develop, implement, and support innovative technology solutions.

• Support overall program operations across the California SBE portfolio. • Ensure accurate client invoicing, subcontractor accruals, administrative reporting, and program data analysis. • Develop and implement process improvement initiatives to enhance operational efficiency. • Identify, track, and monitor goal progress and manage leads from multiple outreach channels within program databases. • Collaborate with cross-functional teams to ensure accurate and timely project data uploads. • Respond promptly and professionally to inquiries from customers and client representatives. • Engage with internal teams, subcontractors, clients, and stakeholders to understand needs and support program success. • Lead assigned projects by clarifying objectives, asking thoughtful questions, and delivering well-developed solutions within established timelines. • Other duties as assigned.

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week. At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together Senior Claims Business Process Analyst: This position will be assigned to ClearHealth Strategies’ Independent Dispute Resolution (“IDR”) team. You will work with the IDR team in a quasi-legal process to assist in the review of disputes, eligibility analysis, and preparation of arbitration briefs in support of ClearHealth’s compliance with the federal No Surprises Act and state surprise billing laws. Using available state and federal guidelines, you will be an essential contributor throughout the IDR process, with focus on briefing and submission of documentation to an independent arbiter. You will be expected to cogently respond to requests from CMS, independent arbiters, providers, clients, management, and other individuals throughout the day. Candidate should have the ability to work independently and follow defined standards and procedures with efficiency and accuracy. This position is full-time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 5:00 pm depending local time zone. It may be necessary, given the business need, to work occasional overtime. Primary Responsibilities: - Prepare arbitration briefs - Respond to inquiries from CMS, arbiters, providers, clients, and ClearHealth management - Identify issues, analyze EOBs and claims information, apply critical thinking skills to formulate plan of action, and resolve issues independently - Triage complex issues to management - Manage multiple priorities in a time sensitive manner - Work in fast-paced, high-volume environment with quick turnaround time - Communicate effectively utilizing solid business writing skills - Prioritize and manage workload to meet deadlines, goals, and objectives - Collaborate with coworkers in cohesive team environment - Ready to work, ready to learn mindset - Integrity, accountability, and ability to maintain confidentiality You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 2 + years of legal experience either in a law firm or in-house legal department. - Experience ensuring compliance with HIPAA privacy and security regulations - Ability to work full-time between 8:00 am - 5:00 pm local time, including the flexibility to work occasional overtime given the business need Preferred Qualifications: - 1+ years of experience in the federal No Surprises Act (NSA) and/or state surprise billing disputes - Insurance claims, medical billing and/or health insurance industry experience - Experience in Personal injury litigation - Knowledge of medical claims process Telecommuting Requirements: - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $23.89 - $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Overview The Wisconsin Foundation and Alumni Association (WFAA)*, the private fundraising and alumni relations organization for the University of Wisconsin-Madison is seeking an experienced IT Technical Business Analyst with a strong focus on Salesforce CRM to join our Project Portfolio Planning and Management (P3MO) team. This role partners with business and technical stakeholders to deliver Salesforce‑based solutions through requirements gathering, process analysis, testing/UAT, and reporting. Experience in complex Salesforce environments is highly desired. Salesforce Certified Business Analyst preferred. Additional familiarity with ERP and/or Financial Reporting systems, such as Oracle NetSuite, is a plus. If you are passionate about driving business transformation through technology and have the skills to match, we would love to hear from you. Please note: We are open to hire this position to work remotely, with periodic travel to Madison expected throughout the year. Remote candidates must reside in one of the following states: Arizona, Colorado, Illinois, Iowa, Nebraska, New Mexico, New York, Texas, or Wisconsin. Who is WFAA? The Wisconsin Foundation and Alumni Association (WFAA) is a private, nonprofit corporation that encourages individuals and organizations to make gifts to the university and to connect with the UW. In 2014, the UW Foundation merged with the Wisconsin Alumni Association® to better serve a growing population of UW alumni and donors. We believe that private support grows out of good relationships between campus leaders, faculty and program staff who need support, and the alumni and friends who want to invest in UW–Madison. We provide important engagement opportunities to link UW–Madison alumni to each other and to their alma mater, building a strong community of Badgers. Diversity and Inclusion: Just as the university community benefits from differing viewpoints, perspectives, and experiences, inclusion and diversity are imperative for the success of our mission. WFAA values people and the differences that they bring to the organization, and creates an environment in which all staff members and constituents feel respected and have opportunities to thrive. Essential Functions - Requirements Gathering & Analysis: Collaborate with business stakeholders to gather and define business and technical requirements. Document functional specifications, user stories, and use cases. - Business Process Analysis & Improvement: Analyze and map current business processes and systems. Identify opportunities for improvements, cost savings, and optimization. - Technical Solution Design: Apply knowledge in databases and data modeling to collaborate with technical teams in designing, developing, and implementing IT solutions that align with business requirements, while ensuring scalability, performance, and security are properly considered. - Stakeholder Communication: Serve as the primary point of contact between business stakeholders and technical teams, ensuring clear communication and alignment of business objectives with technical deliverables. - Data Analysis & Reporting: Utilize SQL to query databases, analyze data, and generate reports to support business decision-making. - System Integration: Collaborate with IT teams to integrate various systems, including Salesforce, MuleSoft, and Oracle NetSuite, ensuring seamless data flow and process automation. - Quality Assurance: Assist in developing test plans and test cases to ensure that delivered solutions meet business requirements. Participate in user acceptance testing (UAT). - Project Management: Work with project managers to define project scope, timelines, and milestones. Assist in managing risks and dependencies throughout the project lifecycle and take the lead on smaller projects. - Systems Administration: Learn and perform end user level systems administration tasks on business systems as needed. Business Analysis (BA) Competencies: - Business Analysis Planning & Monitoring: Ability to develop and manage business analysis activities, including defining and aligning deliverables, resources, and timelines. - Elicitation & Collaboration: Skilled in gathering and validating business requirements through stakeholder interviews, workshops, surveys, and other elicitation techniques. - Requirements Life Cycle Management: Proficient in managing requirements throughout their lifecycle, ensuring that all requirements are tracked, traced, and communicated effectively. - Strategy Analysis: Capable of analyzing the strategic direction of the business, understanding its goals, and identifying opportunities for IT solutions to support those objectives. - Requirements Analysis & Design Definition: Strong capability to analyze business requirements and translate them into technical specifications that guide the design of IT systems. - Solution Evaluation: Ability to assess potential solutions to determine whether they meet the defined business and technical needs, while ensuring alignment with organizational goals. Qualifications Required Qualifications: - 5 + experience as a Business Analyst with a technical focus. - Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent experience. - Strong understanding of the Business Analyst role and associated competencies; knowledgeable in software development lifecycle (SDLC) principles; skilled in meeting facilitation, writing clear and concise Business and Technical documentation, and effectively translating business and stakeholder requirements into functional specifications and system design parameters. Strong problem-solving skills and ability to think analytically. - Excellent communication and interpersonal skills to collaborate effectively with business and technical teams. Ability to present data-driven insights clearly to stakeholders with varying levels of technical expertise, ensuring actionable outcomes. - Strong problem-solving abilities to interpret data, uncover underlying issues, and suggest improvements or solutions. - Knowledge of Extract, Transform, Load (ETL) processes and tools used for data integration and cleaning. - Ability to learn and understand information systems enterprise architecture concepts, diagrams and interdependencies. Other Qualifications: - Proficiency with the following tools or their equivalents: Visio, JIRA, Confluence, and technical programming skills such as SQL, SOQL. Familiarity with other programming languages like Python or R for more advanced data analysis and automation tasks. - Experience with CRM, ERP and/or Financial Reporting systems, system integrations, data modeling, and workflow automation is desired, as is familiarity with Salesforce, MuleSoft, Oracle NetSuite, or similar platforms. - Practical AI and automation literacy, with a focus on governed requirements and responsible, business‑aligned AI and automation use. - Certification in Business Analysis (Salesforce Certified BA, CBAP, CCBA, PMI-PBA, Six Sigma Green Belt) or Agile methodologies (CSM, SAFe) is a plus. At WFAA, we are dedicated to creating an inspiring, creative, and respectful work environment for our employees. We offer competitive pay and an outstanding benefits program, including a generous 10% 401k contribution after just one year of service! Join us and be part of a team that values your growth and well-being. Click here to learn more about our employee benefits! The Wisconsin Foundation and Alumni Association is an Equal Opportunity Employer *The Wisconsin Foundation and Alumni Association is the “doing business as” name of the merged organization comprising the University of Wisconsin Foundation (advanceuw.org) and the Wisconsin Alumni Association (uwalumni.com). Its legal corporate name is registered as the University of Wisconsin Foundation.