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Quality Assurance Specialist
Location
United States
Posted
86 days ago
Salary
0
No structured requirement data.
Job Description
Quality Assurance Specialist
Kaiva Tech
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Quality Assurance Specialist supports Department of Education, Federal Student Aid (FSA) Ombudsman by ensuring the accuracy, consistency, and compliance of regulatory case determinations in a performance-based contract environment. - Conduct structured quality reviews of completed regulatory case files using established scorecards and evaluation criteria. - Evaluate case determinations for accuracy, regulatory compliance, documentation completeness, and analytical integrity. - Identify material defects, documentation gaps, or inconsistencies in case analysis and resolution. - Provide clear, constructive written and verbal feedback to case analysts and supervisors. - Track and report quality trends, recurring deficiencies, and identified training needs. - Participate in calibration sessions to ensure consistency in quality scoring and interpretation of standards. - Support development and refinement of quality checklists, templates, and internal guidance materials. - Assist in root cause analysis for quality failures and recommend corrective actions. - Collaborate with supervisory staff to support analyst coaching and performance improvement initiatives. - Contribute to monthly quality reporting and performance analysis. - Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period. - Submit Monthly Status Reports on a regular basis, as required. - Complete required compliance training as assigned. - Other duties as assigned. Qualifications - Bachelor's degree in Business, Public Administration, Legal Studies, Finance or related field. - Minimum of 4 years of progressive professional experience in regulatory case management, quality assurance, compliance review, or a closely related analytical field in lieu of a degree. - Practical experience operating within formal quality assurance or audit frameworks. - Hands-on experience working within a CRM or case management system (Salesforce preferred). Requirements - Comprehensive understanding of regulatory case analysis, adjudication, or complaint resolution processes. - Demonstrated expertise in evaluating structured analytical writing and regulatory determinations. - Thorough knowledge of documentation standards and audit principles. - Capacity to interpret and apply regulatory or policy guidance when assessing case accuracy. - Meticulous attention to detail and consistency in evaluation practices. - Proven skill in identifying trends and clearly communicating systemic issues. - Self-directed work ethic suited for an independent remote environment with high accountability. Special Requirements - Must be a U.S citizen. - Must be able to obtain and maintain Public Trust level clearance. Work Environment Employee will primarily work remotely in a professional home office environment with standard computer and communications equipment. Physical Demands To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting.
Job Requirements
- Bachelor's degree in Business, Public Administration, Legal Studies, Finance or related field.
- Minimum of 4 years of progressive professional experience in regulatory case management, quality assurance, compliance review, or a closely related analytical field in lieu of a degree.
- Practical experience operating within formal quality assurance or audit frameworks.
- Hands-on experience working within a CRM or case management system (Salesforce preferred).
- Comprehensive understanding of regulatory case analysis, adjudication, or complaint resolution processes.
- Demonstrated expertise in evaluating structured analytical writing and regulatory determinations.
- Thorough knowledge of documentation standards and audit principles.
- Capacity to interpret and apply regulatory or policy guidance when assessing case accuracy.
- Meticulous attention to detail and consistency in evaluation practices.
- Proven skill in identifying trends and clearly communicating systemic issues.
- Self-directed work ethic suited for an independent remote environment with high accountability.
- Special Requirements
- Must be a U.S citizen.
- Must be able to obtain and maintain Public Trust level clearance.
- Work Environment
- Employee will primarily work remotely in a professional home office environment with standard computer and communications equipment.
- Physical Demands
- To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting.
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