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Nagarro (Frankfurt: NA9) is a leader in digital product engineering and drives technology-led business breakthroughs.
Associate Staff Engineer – Salesforce Service Cloud Consultant
Location
United States
Posted
136 days ago
Salary
0
Seniority
Mid Level
Job Description
Associate Staff Engineer – Salesforce Service Cloud Consultant
Nagarro
• Serve as an SME for Salesforce Service Cloud • Facilitate business process reviews to identify client requirements and processes. • Translate client requirements into Salesforce design, leveraging best practices and minimizing the need for custom development. • Configure Salesforce Service Cloud and Force.com solutions. • Effectively manage all aspects of projects and client communications. • Contribute to teams on Service Cloud engagements, spanning the standard project lifecycle from strategy/visioning through implementation/post-implementation support with responsibilities across business and technical workstreams. • Drive collaborative Customer Service business process, business requirements and functional design discussions with clients. • Support change management and business readiness activities to deploy Service Cloud, Field Service Lighting and/or Communities to end-users. • Manage functional project team members. • Run workshops, work closely with the client, able to talk about tradeoffs. • Map functional requirements to Salesforce Service Cloud features and functionality. • Mentor other team members in customer service processes and Salesforce.com Service Cloud technology. • Deliver end user training and documentation. • Identify risks that threaten project success and recommend workarounds. • Ensure Best Practices and SFDC Coding Standards are followed.
Job Requirements
- Minimum of 3 to 5 years of experience working with Salesforce Sales Cloud.
- Salesforce Service Cloud certified.
- Knowledge of JIRA tool.
- Good knowledge of Salesforce configuration and customization.
- Advanced knowledge of Excel and Data Loader; Demandtools knowledge preferred.
- Strong data management skills, including experience with data consolidation and de-duplication.
- Ability to handle client interactions at the senior level to lead project discussions.
- Knowledge of Salesforce programming (Apex and Visual force).
- Experience in lightning development, able to build components and Apps.
- Deep understanding of Salesforce administration with a strong focus on Service Cloud.
- Experience designing integration data mappings preferred.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
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