Service Manager

Location

Alabama

Posted

5 days ago

Salary

0

Seniority

Senior

High School4 yrs expExperience acceptedEnglish

Job Description

Service Manager

ITW

• Developing, maintaining, and managing a highly technical field service team • Support technicians by assisting with installations, preventative maintenance, warranty and post-warranty support, emergency visits, etc. • Providing coaching and training on products, procedures, service repair techniques, and customer service • Meeting or exceeding customer satisfaction results • Talent development • Increasing employee retention and engagement levels

Job Requirements

  • High school diploma or GED with a minimum of 4 years of relevant experience
  • 1-3 Years of relevant experience with a degree of higher learning such as an Associates/Bachelors Degree; AND
  • Previous management experience is required.
  • Sales Strategy and Customer Development
  • Knowledge of an Annual Operating Plan/Long Range Plan
  • Experience managing a Profit & Loss statement, cost control, inventory management, customer facing metric management (KPI, etc.)
  • Service/product knowledge for commercial food equipment
  • Mechanical aptitude

Benefits

  • Essential coffee, tea, and snacks available in the office
  • ITW Diversity and Inclusion strategies

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