About The Role We are looking for a Grower Onboarding Manager familiar with agriculture and experienced in Customer Support and Success. In this role you will be responsible for onboarding growers onto the BarnTalk platform, training them how to use the app, triaging any potential support needed, and ultimately ensuring they have a world class customer experience. This is a remote position located anywhere in the US. If a full-time or hybrid office environment is preferred then HQ is in West Des Moines, Iowa. About You - You have an upbeat attitude, sense of optimism, joy for life, and a desire to learn and be challenged each day. - You lead with humility and respect, always making others feel heard and valued. - You find excitement in a startup environment where every day is different, and the only constant is change. - You are energized by building relationships with customers, educating them on utilization of tools to better manage their farms, and believe a great customer experience can turn a tough situation into an opportunity for BarnTools to stand out in a positive way. - You have an innate level of ‘Compassionate Curiosity’ and can put yourself in the customer’s shoes, show empathy, respectfully challenge, ask discovery questions to truly understand the customer’s needs, suggest solutions and/or take that feedback to the Product Team. - You geek out about the latest technology and using data to drive proactive engagement to help our customers maximize the ROI from our products. - You area a self-starter and strive to create a collaborative and healthy work environment that embodies autonomy. - You are motivated to continually provide value to the customer and focus on onboarding, adoption, life-time value, and feedback loops that inform support, success, and future dev. - You have an impeccable standard of integrity! We do what is right...ALWAYS!! Key Responsibilities: - The Grower Onboarding Manager serves as the primary point of contact for growers new to BarnTalk, managing the entire customer lifecycle by focusing on business outcomes, and identifying opportunities for growth within their integrator’s network. - Work closely with Sales, Enterprise Customer Success, and Customer Support while owning the onboarding, training, and alarm adoption process. - Be a BarnTools product expert and teach customers how to use both the mobile application and hardware. - Complete Health Checks with customers to ensure their systems are set up optimally. - Advocate for customers internally by providing continuous feedback to BarnTools’ Sales, Marketing, & Engineering teams. - Ensure customers are continuously working toward key customer journey milestones. - Create technical documentation for customer use and for internal use, including building out the Help Center and our internal knowledge base. - Use HubSpot and various tools to track customer communication, issues, and metrics. - Work with the ECSM and CS team to improve established processes and best practices preparing for team expansion over time. - Work with the product development team as needed to provide feedback, testing, and customer engagement on new functionality. - Troubleshoot technical problems together with our development team and customers. - Some travel may be required for training, company events, and/or a few customer visits <10% expected. Experience and Qualifications: - Strongly Preferred: - - Undergraduate Degree or equivalent combination of education and experience in a related field, with preference to degrees in Ag, Business, and/or MIS - 3+ years of Customer Success, Swine or Poultry Production, Account Management, Consulting, Solution Engineering, Sales, or equivalent experience in roles with a strong focus on communication, consulting, influencing, project management, and building relationships - Understanding of poultry and swine business and the associated responsibilities growers have in caring for the animals on their farms. - Preferred: - - Certifications in Customer Success and/or Project Management - Background with e-commerce and SaaS driven Customer Success - Familiarity with HubSpot and various CS platforms and CS concepts - Familiarity with e-commerce and payment software like Shopify, Stripe, etc - Proven ability to understand complex problems and explain the source of those problems simply - Self-starter with ability to manage time and prioritize competing demands - Technical savvy and curiosity to deeply understand the customer’s challenges and identify solutions - Comfortable working in a startup environment, with a willingness to participate beyond your core job responsibilities, voice your ideas, and impact change - Comfortable working in a remote work environment with a stable internet connection and quiet space to set yourself up for success What We Offer: - An exciting, fast-paced work environment where your ideas can be acted on swiftly. We default to action! - Be part of a team that is disrupting and transforming the industry every day. Connecting the world's farms will allow sweeping changes across the industry. - Work from Home (US based) or our office in Urbandale, Iowa - $500 home office reimbursement (we provide a computer) - Competitive health plans (medical, dental, & vision insurance) - Competitive salary - PTO - we do not track vacation or PTO days. (Take the time you need to balance life and work with the expectation you will coordinate with the team) - Paid Parental Leave - Paid career development opportunities - BarnTools Swag - Advancement opportunities based on results, not politics - Come join our growing team and get in on the ground floor of a special opportunity to bring innovative technology to those that feed the world!

• The Senior Customer Onboarding Specialist plays a critical role within the Professional Services Team, overseeing strategic onboarding of Trustwell products for medium to large enterprise customers. • This role not only delivers high-quality onboarding experiences but also serves as a mentor and thought leader across the team. • The Senior Onboarding Specialist will guide customers through the full lifecycle of Professional Services — from requirements gathering and project execution to training, deployment, and successful transition to Customer Success Management. • Lead complex onboarding projects with strategic customers, ensuring timely delivery and high-quality service • Mentor onboarding team members on best practices, conflict resolution, and project management techniques • Collaborate cross-functionally with Product, Engineering, and Customer Success to provide customer feedback and influence platform improvements • Serve as a subject matter expert in FoodLogiQ software configuration and process design, offering consultative guidance to maximize platform value • Proactively communicate project progress, risks, and mitigation strategies to both internal stakeholders and customers • Develop and host training sessions, both internally and externally, supporting customer education and team knowledge sharing • Provide hands-on support for technical configuration, data analysis, and supply chain partner onboarding • Identify opportunities to expand services or improve the customer experience, working with leadership to shape new offerings • Provide strategic insights and recommendations to enhance Supplier Onboarding processes, with a focus on increasing platform adoption and driving growth in services revenue. • Help administer team tools and documentation, ensuring consistent processes and accurate resource materials • Participate in user acceptance testing and provide product feedback from a customer onboarding lens • Champion customer success by aligning onboarding outcomes with long-term business goals and platform adoption • Support strategic planning efforts for large-scale initiatives and continuous improvement projects within the Professional Services team • Other duties as assigned and/or required.

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. About Campus Kaizen Campus Kaizen, a business unit of Cordance, delivers Guardian Case Management — a purpose-built software platform for K–12 school districts and higher education institutions. Guardian centralizes sensitive case workflows including Title IX, HR, Bullying, Employee Relations, Behavioral Intervention Teams (BIT), Student Conduct, and more, replacing spreadsheets and disconnected systems with secure, compliant processes. Our platform enables districts and institutions to improve response times, strengthen documentation, and manage cases with greater transparency, consistency, and efficiency. Position Overview As an Implementation Specialist, you’ll be the bridge between our customers and our technology teams, ensuring that each customer’s onboarding experience is seamless, structured, and aligned with their business goals. You’ll manage the end-to-end implementation process for new and expanding customers, working closely with sales, product, support, and success teams to ensure successful launches with measurable outcomes. This is a hands-on role ideal for someone who enjoys translating business needs into action, solving complex onboarding challenges, and helping customers reach value quickly. This role is accountable for delivering high-quality, on-time implementations that set the foundation for long-term customer retention and growth. Key Responsibilities - Own the full onboarding lifecycle — from requirements gathering to post-launch review — ensuring timelines, milestones, and deliverables are met. - Partner with customers to identify use cases, workflows, and success criteria that guide system configuration and setup. - Manage data imports, integrations, and configurations to ensure systems align with customer needs. - Collaborate with internal product, engineering, and support teams to troubleshoot issues and optimize implementation processes. - Identify recurring onboarding challenges and propose scalable, repeatable solutions to improve efficiency and quality. - Track and report implementation metrics, customer satisfaction, and launch readiness across projects. - Be a voice of the customer in internal discussions, influencing roadmap priorities and process improvements. - Support customers through adoption and process alignment, providing practical guidance to help teams transition to new workflows and fully leverage the system as designed. - Monitor and manage implementation scope to ensure projects stay aligned with agreed requirements, timelines, and outcomes. - Proactively identify implementation risks and dependencies, escalating early and developing mitigation plans to protect timelines and outcomes. Competencies - Customer-Centric Execution: Drives implementations with a focus on customer outcomes and time-to-value. Anticipates needs, resolves blockers early, and builds trusted relationships through consistent communication and follow-through. - Project Ownership and Delivery: Manages multiple customer implementations end-to-end with precision. Balances scope, schedule, and quality while maintaining accountability for milestones and customer satisfaction. - Technical and Analytical Agility: Understands product functionality, integration workflows, and data mapping. Uses data and analytics to troubleshoot issues, optimize configurations, and inform improvement opportunities. - AI Literacy: Understands AI basics and validates AI-generated technical steps or best practices. Use AI for basic troubleshooting assistance, ensuring accuracy before advising customers. - Systems and Process Thinking: Sees implementations as part of a connected ecosystem — linking product, data, and customer workflows. Identifies dependencies and designs scalable solutions that improve repeatability and quality. - Collaboration and Influence: Partners effectively with Product, Engineering, and Customer Success to align goals and ensure seamless handoffs. Communicates context and rationale to drive clarity and shared ownership. - Communication and Professionalism: Translates complex technical information into clear, actionable guidance for both customers and internal teams. Maintains proactive, transparent communication throughout the implementation lifecycle. - Adaptability and Continuous Improvement: Embraces change and experimentation in processes, tools, and product evolution. Continuously seeks ways to increase efficiency, shorten time-to-value, and enhance customer experience. - Adoption, Change & Scope Discipline: Supports customers through process shifts while applying sound judgment in managing requirements and change requests. Protects scope while maintaining a collaborative, solutions-oriented approach. Required Qualifications - 2–5 years of experience in implementation, onboarding, or customer success roles — preferably in a SaaS or technology environment. - Strong project management skills with the ability to manage multiple customer implementations simultaneously. - Familiarity with integration concepts, APIs, and SaaS platforms (Salesforce, HubSpot, NetSuite, etc.). - Excellent communication and relationship-building skills — both with customers and internal - High attention to detail and a process-driven mindset. - Comfort working in fast-paced, evolving environments with distributed teams. - Experience collaborating cross-functionally with Product, Engineering, and Customer Success to streamline delivery. - Experience supporting customers through process or system changes, with the ability to guide adoption and reinforce best practices. Preferred Qualifications - Experience leading complex SaaS or enterprise software implementations with measurable customer impact. - Experience working with K–12 districts, higher education institutions, or other compliance-driven environments. - Skilled in using project management tools (e.g. Asana, Jira, Monday.com) to track milestones and deliverables. - Proven ability to translate technical requirements into clear business outcomes for non-technical stakeholders. - Background in process optimization, automation, or creating scalable onboarding frameworks. - Strong understanding of customer lifecycle management and post-launch success alignment. - Certifications in project or implementation management (PMP, CSM, or equivalent) a plus. Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: - Health and Wellness: - Comprehensive Health Coverage: Coverage begins on your first day of employment. - Retirement Savings: - 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. - RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. - Paid Time Off: - Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. - Parental Leave: - 12 weeks paid leave for all employees. - Remote Work Support: - Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. - Holidays: - Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one! EEOC & ADA Statement: Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Cardiac Rehab Onboarding EP is a patient-facing role responsible for onboarding, education, and early engagement of patients enrolled in the Intensive Cardiac Rehabilitation program after the initial session. This role supports patients during the first sessions by providing goal setting, program education, progress monitoring, and technical assistance to ensure patients can successfully participate in both individual and group sessions. The Onboarding EP works collaboratively with a multidisciplinary care team, including nurses, exercise physiologists, and patient experience specialists to support patients across various stages of recovery following a cardiac event. Key Responsibilities - Patient Onboarding & Education - Conduct first session and early follow-up sessions to orient patients to the cardiac rehabilitation program including completing fitness testing - Educate patients on program structure, expectations, and participation requirements, including group and individualized sessions - Reinforce the importance of regular attendance, engagement, and completion of the program - Support patients in understanding next steps in their care journey - Technical Support & Session Readiness - Assist patients with basic device and platform troubleshooting - Guide patients step-by-step on how to join virtual sessions (audio, video, platform navigation) - Ensure patients are technically prepared to independently access future sessions - Identify and escalate unresolved technical issues to the appropriate team - Goal Setting & Behavioral Coaching - Support patients in establishing realistic, personalized health and recovery goals - Provide motivation and emotional support, addressing common barriers such as anxiety, low confidence, or disengagement - Utilize basic behavioral and coaching techniques to promote adherence and sustained participation - Group Engagement Support - Enroll patients into appropriate group education sessions - Educate patients on the value and expectations of group participation - Identify and address barriers to group session attendance (technical, scheduling, understanding) - Collaboration & Documentation - Communicate patient progress, challenges, and concerns to the care team as needed - Maintain accurate, timely documentation of sessions, goals, and patient interactions - Record relevant data for program tracking and quality improvement efforts Qualifications - Bachelor’s or Master’s degree in Health, Exercise Science, Kinesiology, or a related field - CPR and First Aid certification (required) - ACSM Certification- Clinical Exercise Physiologist/ Exercise Physiologist or AACVPR-CCRP (required) Requirements - Experience working in a clinical, rehabilitation, or patient support setting preferred - Background in health coaching, fitness, or exercise physiology strongly preferred - Experience supporting cardiac or chronic care populations is a plus - Experience with motivational interviewing, patient engagement and customer service. Core Skills & Attributes - Strong communication and patient education skills with an ability to build rapport with patients in a short time - Comfort providing basic technical support in a virtual care environment - Knowledge of cardiovascular health, behavior change principles, and lifestyle modification - Empathy, patience, and ability to support patients with varying physical and emotional needs - Strong organizational skills and ability to work independently in a remote setting Role Summary This role is designed to reduce friction at program entry, improve early patient engagement, and support smooth transitions into ongoing cardiac rehabilitation care by combining patient education, coaching, and technical readiness. Success in this role is defined by high patient satisfaction rate & meeting the required performance metrics. *Note: This is a 1099 Contractor opportunity