This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Cardiac Rehab Onboarding EP is a patient-facing role responsible for onboarding, education, and early engagement of patients enrolled in the Intensive Cardiac Rehabilitation program after the initial session. This role supports patients during the first sessions by providing goal setting, program education, progress monitoring, and technical assistance to ensure patients can successfully participate in both individual and group sessions. The Onboarding EP works collaboratively with a multidisciplinary care team, including nurses, exercise physiologists, and patient experience specialists to support patients across various stages of recovery following a cardiac event. Key Responsibilities - Patient Onboarding & Education - Conduct first session and early follow-up sessions to orient patients to the cardiac rehabilitation program including completing fitness testing - Educate patients on program structure, expectations, and participation requirements, including group and individualized sessions - Reinforce the importance of regular attendance, engagement, and completion of the program - Support patients in understanding next steps in their care journey - Technical Support & Session Readiness - Assist patients with basic device and platform troubleshooting - Guide patients step-by-step on how to join virtual sessions (audio, video, platform navigation) - Ensure patients are technically prepared to independently access future sessions - Identify and escalate unresolved technical issues to the appropriate team - Goal Setting & Behavioral Coaching - Support patients in establishing realistic, personalized health and recovery goals - Provide motivation and emotional support, addressing common barriers such as anxiety, low confidence, or disengagement - Utilize basic behavioral and coaching techniques to promote adherence and sustained participation - Group Engagement Support - Enroll patients into appropriate group education sessions - Educate patients on the value and expectations of group participation - Identify and address barriers to group session attendance (technical, scheduling, understanding) - Collaboration & Documentation - Communicate patient progress, challenges, and concerns to the care team as needed - Maintain accurate, timely documentation of sessions, goals, and patient interactions - Record relevant data for program tracking and quality improvement efforts Qualifications - Bachelor’s or Master’s degree in Health, Exercise Science, Kinesiology, or a related field - CPR and First Aid certification (required) - ACSM Certification- Clinical Exercise Physiologist/ Exercise Physiologist or AACVPR-CCRP (required) Requirements - Experience working in a clinical, rehabilitation, or patient support setting preferred - Background in health coaching, fitness, or exercise physiology strongly preferred - Experience supporting cardiac or chronic care populations is a plus - Experience with motivational interviewing, patient engagement and customer service. Core Skills & Attributes - Strong communication and patient education skills with an ability to build rapport with patients in a short time - Comfort providing basic technical support in a virtual care environment - Knowledge of cardiovascular health, behavior change principles, and lifestyle modification - Empathy, patience, and ability to support patients with varying physical and emotional needs - Strong organizational skills and ability to work independently in a remote setting Role Summary This role is designed to reduce friction at program entry, improve early patient engagement, and support smooth transitions into ongoing cardiac rehabilitation care by combining patient education, coaching, and technical readiness. Success in this role is defined by high patient satisfaction rate & meeting the required performance metrics. *Note: This is a 1099 Contractor opportunity

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Globe Life AO is seeking motivated professionals to join our growing remote team as Client Support Specialists. This position is ideal for individuals who enjoy building strong client relationships, providing thoughtful guidance, and developing their careers in a flexible, remote environment. - Assist new and existing clients by providing clear information about benefit options - Support clients throughout the enrollment and service process - Communicate with clients daily, ensuring their questions are answered with professionalism, accuracy, and care Our organization offers a supportive, mentorship-driven environment designed to help you strengthen your skills, achieve your goals, and grow within a stable, remote-first company. Qualifications - Strong communication and active listening skills - Ability to learn quickly and adapt in a virtual work environment - Highly organized and dependable - Comfortable working independently while contributing to a team - Professional mindset with a strong work ethic - Motivated by growth, achievement, and service excellence Requirements - Guide new clients through the onboarding and enrollment process with professionalism and attention to detail - Assess client needs and provide tailored recommendations based on their goals and circumstances - Help clients understand available coverage options and assist them in making informed decisions - Respond promptly to questions, provide follow-up support, and maintain clear communication with clients - Develop and maintain professional relationships that support long-term client satisfaction - Maintain accurate records while adhering to company policies and applicable state regulations - Manage appointments efficiently while maintaining productivity in a remote work environment Benefits - 100% Remote Work - Work from home with no commuting required - Training & Development - Ongoing mentorship, professional development workshops, and leadership programs - Weekly Pay with Bonus Opportunities - Performance-based earnings with additional incentives - Union Representation - Membership through OPEIU Local 277 - Medical Reimbursement Program - Available to eligible team members - Modern Technology & Resources - Digital tools and systems designed for success in a remote environment - Leadership Conferences & Events - Professional development opportunities through team events and training sessions - Recognition & Incentive Programs - Performance-based travel opportunities and team celebrations

• Elicit, articulate, and document comprehensive Client business, functional, and technical requirements. • Outline, plan, and drive the progression to gather, analyze, and document aspects surrounding a client’s requirements and service needs. • Produce required Business and Technical requirement documentation that is accurate, complete, clear, and understandable. • Establish and instill client confidence/trust in you and the Broadridge organization. • Plan and execute client requirement sessions with emphasis on success for client intake and subsequent service execution. • Lead and guide client discussions with confidence and resolve. • Ability to have client discussions at peer level and senior level. • Manage crucial conversations. • Escalate crucial client/internal conversations or concerns when appropriate. • Proficient and articulate Broadridge Product, Technical, and Operational specifications/workflows. • Train, mentor, and coach new Requirements Gathering Specialists that join the team. • Display a positive attitude and inspire others for greater performance. • Decline any decision which could breach BR best practice, cause harm/risk to a client or harm/overwhelm an associate. • May perform other duties/responsibilities as needed or assigned.

Job Summary: The Onboarding Specialist is the primary contact for members as they transition to a CCA health plan. The Specialist contacts new members via telephonic outreach and identifies both the member's existing healthcare services that will continue and new service requests. The Specialist works to ensure that member needs are addressed through liaising with internal CCA providers and external healthcare providers. The Specialist also educates the member on health plan offerings and addresses members' questions or concerns. Essential Functions: - Serves as the primary member contact and advocate until their care team is established, both through direct member outreach and inbound call support - Leverages internal and external resources (such as claims, referrals, and pharmacy data) to identify accurate, successful contact information for unreachable or hard-to-reach members - Orients new members to the value of CCA as their health plan, providing education, answering members’ questions, anticipating, and meeting member needs and concerns - Documents members’ current healthcare services and new service requests - Ensures members continue to receive current healthcare services as they transition to CCA through healthcare provider outreach and education - Schedules new members’ initial nurse intake visits - Utilizes communication skills such as motivational interviewing to gain agreement from members to participate in the onboarding process, persistently forging trusting relationships and engaging individuals not readily interested in connecting with CCA - Utilizes established workflows and collaborates with internal and external stakeholders and healthcare providers - Provide clinical care to members via telehealth technologies (video, chat, etc.) for a clinically appropriate clinical care and care management services. - Perform any other job related duties as requested. Education and Experience: - Bachelor's Degree or relevant experience in call center and/or Medicare/Medicaid plan required - Equivalent years of relevant work experience may be accepted in lieu of required education - Five (5) years of relevant experience required - One (1) year working in outreach or in the community with individuals who have behavioral, medical, social, or interpersonal complexities impacting their lives required - Experience working in a multi-cultural setting required - Experience using motivational interviewing techniques in a professional setting required - Experience identifying unmet healthcare needs and escalating to the appropriate individual preferred preferred - Experience with electronic medical record and care management systems strongly preferred preferred Competencies, Knowledge and Skills: - Demonstrated understanding of the community served - Familiarity with data entry and querying databases to identify key information about members - Excellent communication skills, including the ability to convey information clearly telephonically and in a culturally sensitive manner - Strong interpersonal and customer relation skills, including active listening skills, dependability, and responsiveness - Compassionate, understanding, and patience - Motivates, empowers, inspires, and collaborates with members while effectively establishing boundaries by clarifying roles, expectations, and deliverables - Ability to develop and maintain positive working relationships with peers, supervisors, and other organizations - Knowledge of some medical terminology preferred - Ability to multitask and ensure all work is completed thoroughly and completely in a fast-paced environment with competing demands - Basic computer skills - Professional, comprehensive, clear documentation - Familiarity with Microsoft Office programs: Outlook, Calendar, Word - Willing to learn and utilize telehealth technologies (video, chat, etc.), when appropriate, for a variety of clinical care and care management services. Licensure and Certification: Working Conditions: - General office environment; may be required to sit or stand for extended periods of time - Travel is not typically required Compensation Range: $47,400.00 - $76,000.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Hourly Organization Level Competencies - Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.