• Define and evolve the FDE organization's vision, operating model, execution playbooks, resourcing strategy, and quarterly priorities. • Lead, mentor, and scale an existing team of Forward Deployed Engineers by raising the bar for hiring, technical excellence, execution, and customer impact. • Own the technical strategy for Tavily's most strategic enterprise accounts, from discovery and solution design through POCs, production rollout, and expansion. • Partner closely with Sales and Customer Success to shape technical strategy for strategic accounts, accelerate enterprise adoption, and drive expansion opportunities. • Serve as the senior technical voice with executive stakeholders, including CTOs, VPs of Engineering, founders, and technical decision-makers. • Stay hands-on by leading strategic customer engagements and building reference implementations, retrieval pipelines, agentic systems, production integrations, and technical prototypes on the Tavily API. • Support select high-impact technical initiatives where senior field expertise is needed, including strategic customer, product, or partner-facing work. • Build scalable internal assets, including playbooks, demo environments, documentation, reference architectures, tooling, and reusable templates. • Synthesize customer patterns and technical feedback into clear product and engineering roadmap recommendations. • Represent Tavily externally in executive customer conversations, strategic engagements, developer communities, conferences, and technical content.

• Ensure reliability, stability, and performance of cloud and hybrid platforms • Partner closely with Development, Architecture, and Infrastructure teams • Build and enhance the observability stack across various tools • Own major incident response and post-incident reviews • Lead cloud migration and modernization efforts

• Monitor the health, availability, performance, and security of production services. • Proactively identify emerging issues using telemetry, logs, metrics, and distributed tracing. • Investigate, troubleshoot, and resolve complex production incidents across application and infrastructure layers. • Act as the L3 escalation point for operational issues that cannot be resolved by L1 or L2 support. • Participate in an on-call rotation for critical production incidents. • Lead incident response activities, including coordination, communication, and post-incident reviews. • Perform root cause analysis and ensure corrective actions are implemented to prevent recurrence. • Develop and maintain operational runbooks, dashboards, alerts, and standard operating procedures. • Improve platform observability by enhancing monitoring, alerting, dashboards, and service-level indicators. • Work closely with software engineering teams to improve service reliability, scalability, and resilience. • Identify opportunities to automate operational tasks and eliminate repetitive manual work. • Support production deployments, infrastructure changes, and maintenance activities. • Assist with disaster recovery exercises, resilience testing, and operational readiness reviews. • Ensure operational activities comply with FedRAMP High security and compliance requirements. • Contribute to continuous improvement initiatives across reliability, performance, and operational excellence.

• Support all US Fresh and Packaged Meat Facilities as required • Work directly with facilities teams and project engineering on developing Capital Infrastructure Plans • Engage professional refrigeration engineering resources during the design and development of projects • Assist facilities and PSM Management Team in compliance-related issues as requested • Assist in developing designs including selecting equipment, obtaining quotes, and scheduling work as requested • Develop and assist in the implementation of resolutions to issues related to facility refrigeration systems • Implement new systems and standardize equipment requirements • Assist with the planning and budgeting process for various utilities engineering improvement projects • Research and assist in testing new technology • Identify and correct deficiencies within existing systems by performing load, charge, and relief calculations • Lead multiple efforts in different fields, ensuring adherence to proper protocols and practices