Job Summary: The Onboarding Specialist is the primary contact for members as they transition to a CCA health plan. The Specialist contacts new members via telephonic outreach and identifies both the member's existing healthcare services that will continue and new service requests. The Specialist works to ensure that member needs are addressed through liaising with internal CCA providers and external healthcare providers. The Specialist also educates the member on health plan offerings and addresses members' questions or concerns. Essential Functions: - Serves as the primary member contact and advocate until their care team is established, both through direct member outreach and inbound call support - Leverages internal and external resources (such as claims, referrals, and pharmacy data) to identify accurate, successful contact information for unreachable or hard-to-reach members - Orients new members to the value of CCA as their health plan, providing education, answering members’ questions, anticipating, and meeting member needs and concerns - Documents members’ current healthcare services and new service requests - Ensures members continue to receive current healthcare services as they transition to CCA through healthcare provider outreach and education - Schedules new members’ initial nurse intake visits - Utilizes communication skills such as motivational interviewing to gain agreement from members to participate in the onboarding process, persistently forging trusting relationships and engaging individuals not readily interested in connecting with CCA - Utilizes established workflows and collaborates with internal and external stakeholders and healthcare providers - Provide clinical care to members via telehealth technologies (video, chat, etc.) for a clinically appropriate clinical care and care management services. - Perform any other job related duties as requested. Education and Experience: - Bachelor's Degree or relevant experience in call center and/or Medicare/Medicaid plan required - Equivalent years of relevant work experience may be accepted in lieu of required education - Five (5) years of relevant experience required - One (1) year working in outreach or in the community with individuals who have behavioral, medical, social, or interpersonal complexities impacting their lives required - Experience working in a multi-cultural setting required - Experience using motivational interviewing techniques in a professional setting required - Experience identifying unmet healthcare needs and escalating to the appropriate individual preferred preferred - Experience with electronic medical record and care management systems strongly preferred preferred Competencies, Knowledge and Skills: - Demonstrated understanding of the community served - Familiarity with data entry and querying databases to identify key information about members - Excellent communication skills, including the ability to convey information clearly telephonically and in a culturally sensitive manner - Strong interpersonal and customer relation skills, including active listening skills, dependability, and responsiveness - Compassionate, understanding, and patience - Motivates, empowers, inspires, and collaborates with members while effectively establishing boundaries by clarifying roles, expectations, and deliverables - Ability to develop and maintain positive working relationships with peers, supervisors, and other organizations - Knowledge of some medical terminology preferred - Ability to multitask and ensure all work is completed thoroughly and completely in a fast-paced environment with competing demands - Basic computer skills - Professional, comprehensive, clear documentation - Familiarity with Microsoft Office programs: Outlook, Calendar, Word - Willing to learn and utilize telehealth technologies (video, chat, etc.), when appropriate, for a variety of clinical care and care management services. Licensure and Certification: Working Conditions: - General office environment; may be required to sit or stand for extended periods of time - Travel is not typically required Compensation Range: $47,400.00 - $76,000.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Hourly Organization Level Competencies - Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

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This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Relationships Senior Specialist serves as a senior subject-matter expert responsible for overseeing the daily operations, technology systems, and process improvement initiatives that support the Customer Relationships team. This role leads support for our call systems and communication technology, strengthens cross-functional relationships, and ensures high-quality support for our camp program team and customers. The Senior Specialist works independently with limited supervision, manages complex issues, contributes to operational strategy, and provides training and guidance to junior team members. This is a Remote position available in the United States. Only candidates located in CST or EST will be considered. This person will be expected to begin work at 6:00am EST, weekend flexibility required. - Provide expert customer support and leadership, including advanced troubleshooting, root-cause analysis, escalation handling, and acting-supervisor coverage to ensure consistent service standards. - Improve operations through data and process insights, analyzing system and workflow metrics to deliver recommendations that enhance efficiency, service quality, and technology usage. - Drive high-quality customer experiences through collaboration, partnering cross-functionally to align on service expectations, identify issues, improve processes, and support both internal teams and external customers effectively. Qualifications - HS diploma or equivalent - Required - Bachelor's Degree - Preferred - 4 years of experience in a customer service support function - Required Requirements - Strong analytical, communication, and technical skills — experienced in analyzing data, identifying trends, presenting insights, and using Microsoft Office and reporting tools to drive customer and team performance improvements. - Highly organized, detail-oriented, and adaptable — able to manage multiple priorities in fast-paced environments while ensuring accuracy, quality, and effective problem-solving. - Collaborative leader and independent contributor — skilled in coaching others, supporting continuous learning, and exercising sound judgment in ambiguous or time-sensitive situations. Benefits - Medical, dental, and vision insurance - Paid vacation, sick, holiday, and parental bonding leave - 401(k) retirement plan - Long-term and short-term disability insurance - Life insurance - Money-saving discounts and financial planning tools - Tuition assistance and education coaching - Caregiving support and resources for the children and adults in your family.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Relationships Senior Specialist serves as a senior subject‑matter expert responsible for overseeing the daily operations, technology systems, and process improvement initiatives that support the Customer Relationships team. This role leads support for our call systems and communication technology, strengthens cross‑functional relationships, and ensures high‑quality support for our camp program team and customers. The Senior Specialist works independently with limited supervision, manages complex issues, contributes to operational strategy, and provides training and guidance to junior team members. This is a Remote position available in the United States. Only candidates located in CST or EST will be considered. This person will be expected to begin work at 6:00am EST, weekend flexibility required. - Provide expert customer support and leadership, including advanced troubleshooting, root‑cause analysis, escalation handling, and acting‑supervisor coverage to ensure consistent service standards. - Improve operations through data and process insights, analyzing system and workflow metrics to deliver recommendations that enhance efficiency, service quality, and technology usage. - Drive high‑quality customer experiences through collaboration, partnering cross‑functionally to align on service expectations, identify issues, improve processes, and support both internal teams and external customers effectively. Qualifications - HS diploma or equivalent - Required - Bachelor's Degree - Preferred - 4 years of experience in a customer service support function - Required Requirements - Strong analytical, communication, and technical skills — experienced in analyzing data, identifying trends, presenting insights, and using Microsoft Office and reporting tools to drive customer and team performance improvements. - Highly organized, detail‑oriented, and adaptable — able to manage multiple priorities in fast‑paced environments while ensuring accuracy, quality, and effective problem‑solving. - Collaborative leader and independent contributor — skilled in coaching others, supporting continuous learning, and exercising sound judgment in ambiguous or time‑sensitive situations. Benefits - Medical, dental, and vision insurance - Paid vacation, sick, holiday, and parental bonding leave - 401(k) retirement plan - Long-term and short-term disability insurance - Life insurance - Money-saving discounts and financial planning tools - Tuition assistance and education coaching - Caregiving support and resources for the children and adults in your family.