• Assist the Program Manager in overseeing all aspects of the ICAM Application and Systems Enablement Task Order, including scope management, schedule management, resource allocation, risk management, and quality assurance. • Support the development and execution of the overall enablement strategy for approximately 600 NIPRNet applications, ensuring alignment with the DoW Zero Trust Execution Roadmap and ICAM PMO guidance. • Coordinate and manage enablement execution teams, dynamically adjusting team composition and size based on project phase, workload, application complexity, and required technical specialties to maintain operational velocity. • Oversee the initial 90-day comprehensive triage of all ~600 pre-registered applications, ensuring triage findings, risk logs, and pathway determinations are accurately documented in the A012 Enablement Tracking Database. • Monitor and report on program performance using the A012 Enablement Tracking Database and A013 Metrics Dashboard, ensuring dashboards are current, accurate, and available to Government stakeholders in real time. • Serve as a primary point of contact for the Contracting Officer's Representative (COR), ICAM Program Management Office (PMO), and Application Owners (AOs), managing relationships, escalations, and stakeholder communications across all levels. • Manage the Application Owner Escalation Matrix process, ensuring all contractor engagement attempts are properly documented, escalations to the COR are timely and accurate, and non-responsive applications are transitioned to Government-Induced Hold (GIH) status per established protocols. • Oversee the development and maintenance of all Contract Data Requirements List (CDRL) deliverables, including program management reports (A-series), technical reports (C-series), and any shared O&S deliverables (B-series), ensuring they meet quality and timeliness standards. • Support the Test Program by ensuring the development and execution of the Master Test Plan, Software Test Plans, and Software Test Reports in accordance with PWS Sections 5.2 and applicable CDRLs (C001, C002, C003). • Ensure contractor compliance with all applicable security requirements, including CUI handling, OPSEC, DoDM 8140.03 cybersecurity certifications, Section 508 accessibility standards, DFARS 252.204-7012, and all referenced DoD regulations and instructions. • Monitor and manage Government Furnished Information (GFI), ensuring secure handling and tracking of the pre-registered application portfolio and completed migration questionnaires received during transition-in. • Identify and mitigate programmatic and technical risks, maintaining a current risk register and proactively surfacing emerging issues to the Program Manager and Government stakeholders. • Support the preparation and delivery of briefings, status reports, and program reviews for Government leadership and other stakeholders. • Ensure all custom tools, connectors, workflows, enhancements, and documentation developed under the contract comply with DFARS data rights provisions (252.227-7013, 252.227-7014, 252.227-7017) and are delivered to the Government with appropriate rights assertions. • Foster a culture of continuous improvement, institutional knowledge retention, and team continuity throughout the enablement lifecycle.

• Manage the full lifecycle of our partner’s journey from onboarding to activation and renewal and collaborating with the Business Development Manager on any upsell opportunities as identified. • Drive partners' operational success and revenue goals through one-to-many communication and by leveraging automation and AI to extend your reach • Work cross functionally with other Grafana teams to ensure that the negotiated partnership contracts and both parties’ obligations are met. • Create and define the processes to ensure operational success of agreements with royalty or revenue share components. • Monitor the deployment health and customer satisfaction with Partner engagements and programs to assess progress, identify risks, and blockers. • Work with the Corporate Development team to build dependable, automation-driven systems that accurately surface program progress and partner success metrics. • Work with the Sales and Channel team to navigate OEM partner relationships and enable customers to build their desired user experience through our scaled external access program. • Understand upcoming OEM and Plugin Partner initiatives and communicate them with partners and internal Grafana teams. • Enhance documentation, create internal/external enablement materials, and use data to report on your workstreams. • Create, implement, and run programs to scale our partner ecosystem.

• Initiates and oversees operations for the Law Enforcement Training Center (LETC). Identifies opportunities for trainings through State Directors, relevant conferences, and direct contact with law enforcement agencies. Aligns trainings as needed with the legislative efforts of the policy team. Submits proposals and books trainings; • Acts as the technical and primary lead in all aspects of LETC logistics. Serves as primary contact for hosts, attendees, and trainers, budgets for each class, manages and disseminates materials/inventory, ensures continuing education credits are secured, and oversees outreach to relevant agencies in the region of each established training; • Offers guidance and support to State Directors and program managers for incorporating LETC into policy strategy; • Collaborate with Specialist to ensure that all administrative duties for the program are completed; • Manages living database that tracks LETC schedule, attendees, feedback and policy engagement; • Builds and maintains relationships with LETC hosts and attendees to expand Humane World’s network.

• Writes, builds, edits, tests, reviews, and sends emails and automations to help meet the organization’s fundraising, advocacy and brand awareness goals while strengthening relationships with our supporters; • Assists with development and execution of the email marketing fundraising strategy (defining, creating, testing, and measuring) to meet goals and improve the organization’s emails; • Provides day to day guidance and strategy to Email Marketing Specialists; • Researches and stays current on assigned campaign activities to maintain a robust and consistent email program that supports the mission of the organization; • Updates and maintains standard operating procedures for the team, to include but not limited to production manuals and templates; • Train new and existing team members on processes and technology; • Stay up to date on new technologies, online communications systems and digital strategies; • Performs other duties and responsibilities, as assigned.