Humane World for Animals

Title: Managing Director, Global Web Marketing Location: Remote - United States Job Description: The general salary range for this full-time position is $95,000 – 135,000. Salary offers will be commensurate with experience, qualifications, skills, training and education. Humane World for Animals, a global leader in animal advocacy and protection, is seeking a Managing Director, Global Web Marketing to lead the organization’s web and digital platform strategy, ensuring all web-based and AI-enabled platforms reflect the mission, brand and credibility of the organization. This role sets and enforces best practices for web content, governance and emerging AI discovery environments, overseeing the ecosystem of organizational websites. This position partners closely with development, strategic communications and brand, program and country teams to ensure digital platforms drive the brand and support fundraising, education and advocacy globally, while also serving as trusted sources of mission-driven information in AI-mediated environments. Responsibilities: Develop best in class web platforms and user experiences that establish credibility and authority for a global audience, while supporting localized language, regulatory, and cultural needs in key countries; Manage a team of experienced web marketers, agencies and/or external resources necessary for larger scale redesigns, rebuilds and platform improvements, as well as regular maintenance. Work with internal stakeholders and vendors to develop a long-term platform stability and optimization roadmap focused on accessibility, performance and conversion efficiency, rather than traffic growth alone; Serve as the primary architect for an overarching web content framework and governance model, and lead team members responsible for maintaining a cohesive, integrated user experience across websites; Manage and develop the web marketing team across all areas, including hiring and training, managing employee workload, completing performance reviews, setting goals and guiding ongoing professional development; Collaborate with senior leadership to set a multiyear global web strategy focused on trust, usability, accessibility and conversion efficiency across the organization’s web ecosystem, ensuring alignment with strategic initiatives and consistent representation of brand, mission and impact across all sites; Oversee enterprise-level web governance and policies, aligning with strategic communications and brand in the development of an effective, engaging global content strategy. Work with stakeholders to evaluate new web content and website requests. Provide oversight and guidance on every aspect of the website lifecycle from creation to sunsetting, including defining the tools, assets and budget needed to maintain web properties; Regularly evaluate, report on and improve website effectiveness using metrics such as conversion efficiency, usability, performance and clarity of mission; Ensure that website measurement and reporting support both downstream fundraising and advocacy efforts and mission and brand consistency; Ensure content adheres to internal brand style guidelines and content best practices; Ensure the family of organizations is continuously evaluating and implementing emerging technologies, including developments in AI discovery and search, and applying industry best practices to ensure websites remain accurate, authoritative and clearly understood by both human users and automated systems; Participate in and assist with organization‑ and department-wide efforts as needed; Provide web marketing strategic guidance and support to the organization as needed; Stay abreast of the latest trends and best practices in web platforms, digital governance and nonprofit digital strategy; Other duties as assigned. Qualifications and Requirements: Bachelor’s degree in English, Communications, Marketing, or other relevant field, or equivalent work experience required; At least 10 years of experience in marketing, with a concentration on web platforms required; A minimum of 5 years of management experience required; Experience executing an online content strategy with a focus on clarity, authority and conversion effectiveness rather than traffic growth alone; Demonstrated AI literacy, including the ability to understand how AI-driven systems affect content discovery, attribution, accuracy and trust, without requiring hands-on development or model training; Experience effectively supporting nonprofit organizations strongly desired, including experience partnering with online advocacy and fundraising teams to support conversion and trust building, without direct ownership of donor acquisition or revenue outcomes; Demonstrated experience with content management systems [Engaging Networks and Drupal experience a plus], online conversion tools, web analytics tools, and project management systems; Proficiency with Google Analytics and Google Search Console, including the ability to interpret data in environments where traffic attribution is increasingly incomplete or indirect; Experience with SEO tools such as SEMrush, Ahrefs, Moz, MajesticSEO, BrightEdge, etc. preferred, with an understanding that traditional SEO is no longer the primary driver of digital visibility; Ability to lead a team of skilled web professionals by setting a strategic vision for the web platform that prioritizes trust, reliability and conversion readiness; Strong problem solving skills with the ability to address urgent issues as they arise while managing longer-term platform risks; Solid understanding of basic HTML required; Demonstrated knowledge of staff management practices and the ability to establish clear accountability and expectations; Excellent organizational, planning and time management skills, with the ability to manage multiple priorities in a complex, fast-changing environment; Demonstrated critical thinking and analytical skills, including the ability to evaluate digital performance beyond simple traffic metrics; Excellent written and oral communication skills, including the ability to translate technical or analytic information into clear, meaningful guidance for senior leadership; Demonstrated creativity, initiative and self-direction; Ability to work independently and delegate effectively to team members; Ability to build and maintain strong cross organizational relationships grounded in trust, diplomacy and collaboration; Attention to detail and a commitment to high-quality outcomes; Familiarity with and interest in animal protection issues is strongly desired. This is a full-time remote position based in the United States. Candidates must be able to work Eastern Time hours and maintain flexibility to accommodate other time zones and occasional work outside standard business hours, as needed. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, and disability, marital or parental status or protected veteran status. EOE

Title: Strategy and Planning Program Manager Location: United States Req #1301 remote Job Description: The general salary range for this full-time position is $56,600 – 85,000. Salary offers will be commensurate with experience, qualifications, skills, training and education. Humane World for Animals, a global leader in animal advocacy and protection, is seeking a Program Manager+, Strategy and Planning for the Chief Strategy Officer. In this position you will support the development and implementation of a robust strategy and planning cycle for all parts of the organization. This position supports the strategy and planning team’s activities related to global strategy development, planning, resource allocation, implementation and monitoring and evaluation, as well as the integration of community building and belonging into all phases of the cycle. Works closely with all members of the strategy and planning team to achieve team goals and support adoption of strategy and planning processes across the organization. Responsibilities: • Support development of global strategy and planning systems and processes;• Support implementation of complex, multi-departmental, cross-geographic strategy and planning projects;• Support implementation of the global community building and belonging strategy in national or team level processes, strategies or plans;• Support change management and capacity building across the organization to engage in strategy and planning processes;• Support the enterprise-wide strategy and planning cycle;• Perform other duties or responsibilities, as assigned. Qualifications and Requirements: • Bachelor’s degree or equivalent work experience required;• A minimum of three (3) years of experience in project management, strategy and planning, nonprofit administration, or another related field required;• Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive;• Strong written and verbal communication skills; • Ability to work both independently and as an effective team member in a team environment;• Ability to multitask and be flexible with regard to workload and assignments;• Ability to exercise sound judgment;• Diplomatic and interpersonal skills to engage with international and domestic partners;• Attention to detail and commitment to excellence, demonstrated by the delivery of quality and timely outcomes;• Strong knowledge of Microsoft Suite (Word, PowerPoint, Excel, Outlook), including Microsoft Teams and SharePoint;• Strong interest in animal protection issues preferred. This is a US position in the DC Metro Area – Remote Eligible. Applications will be accepted until 6/8. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, and disability, marital or parental status or protected veteran status. EOE

Title: Specialist, Enterprise Solutions Location: Washington, DC, USA Work Type: Remote Job ID: 1293 Job Description: The general salary range for this position is $63,400 – 95,200. Salary offers will be commensurate with experience, qualifications, skills, training and education. Humane World for Animals, a global leader in animal advocacy and protection, is seeking an Enterprise Solutions Specialist for the Technology and Information Solutions department. In this position you will be responsible for supporting the management and optimization of the organization’s constituent relationship management systems, ensuring the seamless flow of information and leveraging technology to enhance the organization’s supporter engagement efforts. This position supports the vision, strategy, and operations for all enterprise solutions in support of the constituent experience. Included in this role is the upkeep and improvement of constituent relationship management and related platforms, encompassing access control, user support, and training. The role is instrumental in ensuring systems health and meeting service level agreements (SLAs) in response to user requests. Responsibilities: • Supports the vision, strategy and roadmap for systems across the enterprise. Executes against that strategy and vision. Assists with the consolidation of technology solutions across the enterprise and synchronizes business needs with technology systems; • Assists in developing technical documentation to support systems and users, participates in the creation of policies, procedures and standards, and provides training and support to staff members on system usage, best practices and data entry guidelines; • Assists with the implementation, customization, and administration of the core enterprise systems that houses constituent data; • Develops and maintains data entry protocols, workflows, diagrams and dictionaries, ensuring consistency and adherence to data management best practices; • Collaborates with cross-functional teams to identify and implement system enhancements, workflows, and automation to streamline processes and improve efficiency; • Serves as a subject matter expert for any system-related inquiries, troubleshooting issues, new technology requests, and liaising with technical support when necessary; • Ensures compliance with data protection regulations and maintains confidentiality and security of constituent information; • Stays informed about emerging trends, updates and features in enterprise technology, recommending and implementing enhancements as appropriate; • Performs other duties or responsibilities, as assigned. Qualifications and Requirements: • Bachelor’s degree in a related field or equivalent work experience required; • A minimum of 5 years of related work experience required; • Strong technical proficiency in applications and software platforms (e.g., Revolution Online Inc, Engaging Networks, Salesforce) and data management principles required; • Familiarity with database management, systems development lifecycle (SDLC), and business process design, with the ability to translate business requirements into scalable, effective solutions from concept through implementation; • Experience supporting CRM and constituent data systems, including working with vendors and supporting system configuration, integration, and ongoing optimization; • Knowledge of Configuration Management Database (CMDB) concepts and the ability to understand and communicate relationships across systems and data flows; • Proven ability to manage multiple projects and priorities with strong attention to detail, organization, and adherence to deadlines in a fast-paced environment; • Strong problem-solving, communication, and interpersonal skills, with the ability to collaborate across teams, manage conflicts, and provide training and support to users at all levels; • Understanding of data privacy and protection regulations (e.g., GDPR, CCPA) and their implications for CRM and data management practices; • Experience supporting nonprofit fundraising operations and familiarity with donor management best practices; • Demonstrated curiosity and continuous learning mindset, with an interest in exploring new tools, technologies, and systems; • Strong relationship-building skills with a proactive, adaptable, and user-focused approach to systems support; • Strong interest in animal protection issues preferred. This is a full-time position based in the United States. DC Metro Area- Remote Eligible.