• Deliver high-touch, white-glove service experience to members, providers, and clients within a health insurance environment. • Serve as the primary point of contact for inbound calls, emails, and digital inquiries from members and providers in English and Spanish. • Deliver personalized, concierge-level service by understanding member needs and providing tailored solutions. • Assist members with benefits education, eligibility verification, and plan navigation. • Guide members through claims inquiries. • Support provider searches, appointment coordination, and healthcare navigation. • Research and resolve complex issues related to claims, billing, and coverage.

Role Description We’re looking for an experienced Staff BI Engineer to help us change the way the world works, with Parallels. Here, you’ll independently craft and drive data solutions. This includes leading discussions around business KPIs, their measurement plans, data requirements, and reporting with key stakeholders. As a Staff BI Engineer, you will: - Independently craft and drive data solutions, leading discussions around business KPIs, their measurement plans, data requirements, and reporting with key stakeholders. - Direct and lead visualization and flexible storytelling in dashboards. - Build a reporting suite to tell the story of business trends, patterns, and outliers through rich visualizations. - Build and enforce common design patterns to increase report reusability, readability, and standardization. - Work independently, identify dependencies to unblock projects, and craft courses of action to complete projects. - Manage multiple complex projects, identifying dependencies and working on parallel tracks independently. - Create data models that are flexible enough to accommodate anticipated future use cases/requirements. - Work in partnership with Data Engineering to build data pipelines to support your data models and ensure data quality throughout processing, automation, and modeling. - Deep dive into advanced analyses, providing robust models tied to business objectives and outcomes, and derive meaningful conclusions. - Proactively fix issues as found to support data accuracy and consistency in reports. Qualifications - 7+ years of professional experience demonstrating career progression and increased complexity of work. - 5+ years of experience in building reporting and dashboarding solutions using tools such as Tableau, Sigma, Looker, Superset, PowerBI, etc. - 3+ years of experience working in business intelligence, data analytics, data engineering, or a similar role. - 2+ years of experience with data modeling tools such as dbt or Coalesce. - Ability to think strategically, analyze and interpret market and consumer information. Business background is a plus. - Adept in creating dashboards that invite data exploration and conform to data visualization best practices. - Accomplished in data modeling and building processes to support data accuracy and consistency. - Experience working with and expert with at least one of Snowflake, Redshift, PostgreSQL, and/or other DBMS platforms. - Excellent communication skills and experience working with technical and non-technical teams. - Proven record of using data to solve for complex use cases and going beyond stated requirements to answer the next layer of what-if questions. Benefits - Fully remote workspace with no pressure to work in an office. - Flexible working hours. - Supportive and energetic team environment. Company Description Parallels is a top VDI/EUC product helping businesses since 1999. Our products enable millions of connected knowledge workers around the world to do great work faster. Our success is driven by an unwavering commitment to deliver a broad portfolio of innovative applications – including Parallels RAS, Parallels Desktop Enterprise, and Parallels DaaS, among others. It is our policy and practice to offer equal employment opportunities to all qualified applicants and employees without regard to race, color, age, religion, national origin, sex, political affiliation, sexual orientation, marital status, disability, veteran status, genetics, or any other protected characteristic. Parallels is committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation that are required. Appropriate accommodation will be provided upon request as required by Federal and Provincial regulations and Company Policy. Any information received relating to accommodation will be treated as confidential.

• Conduct deep-dive analyses to uncover drivers of financial performance, customer behavior, and sales trends. • Communicate analysis of findings, trends, and recommendations to Finance and Commercial stakeholders to influence improved decision-making. • Partner with Finance and Commercial teams to identify reporting needs, KPIs and performance metrics. • Design, build, and maintain interactive dashboards and reports in PowerBI to visualize trends, forecasts, and performance insights. • Develop data models and ETL (Extract, Transform, Load) processes to consolidate information from NetSuite, Salesforce, and other internal systems. • Ensure data integrity and consistency across systems by identifying discrepancies and driving resolution with relevant stakeholders. • Support monthly and quarterly business reviews with accurate and timely reporting. • Collaborate with Tech Solutions and data engineering team to enhance data infrastructure and automate data flows. • Independently identify business needs and develop data-driven solutions. • Document business requirements, data definitions, and reporting processes for transparency and scalability. • Drive continuous improvement in data quality, reporting efficiency, and analytical tools. • Attendance and punctuality are essential functions of the position. • Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.

• Develop reporting and analytics solutions in Power BI and Microsoft Fabric • Modernize BI landscapes • Collaborate with development teams and business units • Share knowledge through workshops or end-user training