Role Description The Administrative Assistant is responsible for providing administrative and clerical support and managing all aspects of the office administrative activities. - Providing cross-coverage administrative support to all areas within the assigned Patient Support Programs including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties. - Ensuring complete and high-quality data entry into our database systems. - Providing effective and timely management of inbound faxes and email communication. - Executing other ad-hoc administrative duties, as they are assigned. - Process data entry activities of pertinent information received at different points of contact during the delivery of Program services. - Engage in and manage email, phone, and fax correspondence. - Handle incoming and outgoing mail. - Prepare and send out Program letters and materials and work collaboratively with the team to complete a variety of administrative duties. - Order office supplies and maintain inventory. - Report Adverse Events/Severe Adverse Events (AE/SAEs) following approved SOP’s. - Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards. - Maintain program data accuracy through review of program documentation for completeness and consistency. - Additional duties as assigned by the manager. Qualifications - Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services. - Bilingualism (English and French) is preferred. - Experience working with Patient Support Programs is an asset. - Excellent verbal and written communication, listening, and customer service skills. - Accurately inputting information into various paper and electronic forms. - Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment. - High level of proficiency with Information Technology as well as computer and software skills: Microsoft Office suite of applications, phone systems and databases. - Typing skills and ability to be a strong functional user of various computer-based programs. - Strong organizational skills with the ability to cope with changing priorities. - Self-directed individual who can work independently with minimal supervision. - Adheres to confidentiality policy when handling and managing patient data and information. - Proactive, dynamic and demonstrates an ability to work in a team environment and collaborate with others in assisting with the delivery of administration services. Requirements - Your commitment to providing a high level of service to your internal and external clients. - You are highly adaptable with a track record of success during times of growth and organizational change. - You have a proven track record of developing trust and influence at multiple levels. - You demonstrate an impactful and candid communication style. - You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders. Benefits - Competitive Salary and generous vacation entitlement. - Wellness Program (5 paid days off for your well-being!). - Paid Sick Days. - Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance. - Employee & Family Assistance Program. - RRSP Matching Program.

• Primary responsibility is delivering administrative assistance in day-to day job. • Administer general business office activities. • Such activities are clerical in nature and may include mail, word processing, filing, order processing, telephone answering and stationery supplies. Work within well-established guidelines.

Role Description Be a key player in driving operational efficiency and boosting team productivity! In this role, you’ll provide essential administrative and project support to our Business Unit and Project Managers—managing task workflows, tracking permits, maintaining project systems, and assisting with scheduling, data analysis, and database management. If you’re highly organized, proactive, and thrive working across multiple platforms to keep engineering and project teams aligned, we want you on our team. Apply now and help us make an impact! Preferred Locations: San Antonio, TX Pay Range: $19-20 What You'll do: - Perform data analysis, data entry, and database management, including creating reports and formulas using tools such as Vision, Excel, and Sharepoint. - Maintain and update project needs, ensuring accuracy of progress, milestones, and deliverables through coordination with project managers and engineers. - Manage Jira databases and workflows, including creating, assigning, and tracking tasks, and developing dashboards and reports to monitor team workload and progress. - Track permits by maintaining logs and status trackers, coordinating with internal teams and external agencies, and providing timely updates to project leadership. - Support project scheduling, deliverable tracking, proposal preparation, and invoicing activities. - Research, prioritize, and follow up on incoming issues and concerns for Project Managers and Business Unit leadership. - Assist with engineering-related tasks, including documentation, reporting, and process improvements to enhance team efficiency. - Manage special projects for the Business Unit and serve as backup support to the Administrative Assistant as needed. - Perform other miscellaneous job-related duties as assigned. Qualifications - 1–3 years of experience in database management, project administration, or a related field - Associate’s or Bachelor’s degree preferred - Proficiency in Microsoft Office Suite, including Outlook, Word, Excel (advanced preferred), PowerPoint, and Access (preferred); experience with Microsoft Project is a plus - Strong organizational skills with a high attention to detail - Ability to manage multiple priorities in a fast-paced environment Requirements - Experience with project/task management tools - Familiarity with engineering, construction, or technical project workflows - Experience with permitting processes or compliance documentation - Ability to analyze data and generate clear, actionable insights - Strong organizational skills with a high attention to detail - Ability to manage multiple priorities in a fast-paced environment Benefits - A supportive and inclusive work environment that values diversity and encourages innovation. - Opportunities for professional growth and career development. - Competitive salary and comprehensive benefits package, including generous paid time off, 401(k) with company match, tuition reimbursement, and flexible work schedules. - Benefits offered include company-sponsored medical, dental, vision, and 401(k) plan with company match. - Tuition reimbursement, voluntary life, disability, critical illness, accident and hospitalization plans. - HSA or FSA medical accounts and FSA dependent care and transportation/parking accounts are also available. - These benefits are subject to employee contribution amounts generally set annually. - Full-time employees are eligible to earn PTO hours. - May be eligible for discretionary bonus as determined by the company.

• Implement Release Management Process: Establish a release management process for Stripe in accordance with Card Network mandates. • Review Card Network Releases: Review, analyze, and assess biannual card network releases to identify key initiatives. • Monitor Compliance: Establish a framework and process for monitoring compliance with card network requirements and internal policies. • Develop Metrics and Dashboards: Create and implement comprehensive metrics and JIRA dashboards. • Manage Mandate Intake Process: Oversee the network mandate intake process. • Engage with External Partners: Actively engage with external network partners. • Advocate for Stripe: Serve as a dedicated advocate for Stripe within the card network ecosystem.