• Build the benchmarking and reproducibility systems we depend on. • Define the metrics and protocols we measure against. • Map every result to the code and runs that produced it. • Keep findings reviewable and conclusions traceable.

• Leads NetSuite-side design and delivery for new 3PL and carrier onboarding, hitting go-live commitments without disrupting fulfillment SLAs. • Drives the Supply Chain data maturity initiative, raising NetSuite and Supply Chain system master data quality to support trusted, single-source-of-truth reporting. • Owns the integration of a new supply chain visibility platform, giving stakeholders real-time shipment and inventory visibility. • Designs and implements the integration for a new global reverse logistics partner, enabling scalable international returns processing. • Serves as the primary point of contact and NetSuite subject matter expert for Supply Chain and Logistics stakeholders, translating business requirements into system designs that scale. • Partners with Integration & Automation Engineering to reduce point-to-point integration debt in favor of reusable, API-based services across the supply chain systems estate.

• Design, build, and own automation across core IT systems to reduce manual work, improve reliability, and scale with the organization. • Develop API-driven integrations and event-based workflows across platforms including Okta, Google Workspace, Slack, and other critical SaaS tools. • Build and scale identity lifecycle automation covering joiner, mover, and leaver workflows with a strong focus on security and operational efficiency. • Contribute to root cause resolution for recurring technical issues, eliminating failure points through system design and automation rather than repeated manual intervention. • Strengthen the technical quality of IT systems through rigorous code review, thorough documentation, and repeatable automation patterns. • Serve as the escalation point for complex cross system issues, debugging across integrations, environments, and SaaS platforms with minimal support. • Partner with IT, Security, and business stakeholders to evaluate, design, and deliver scalable infrastructure solutions that meet clinical and operational requirements.

• Understand the business domain, processes, and requirements. • Understand business processes and objectives, and how they relate to systems and technology. • Engage with stakeholders to elicit, analyze, document, and validate requirements for new features or products. • Work with external 3rd parties as needed to define API’s, interfaces, business rules and process for interaction with their solutions. • Work with development teams to ensure that requirements are understood and testable, and that solutions meet business needs. • Help shape product vision and strategy by providing input on market trends, competitive landscape, customer feedback, and user research. • Support the technology product owner in maintaining the product backlog, writing user stories, and defining acceptance criteria. • Create prototypes and mockups to help visualize proposed solutions. • Conduct usability testing to gather feedback on design concepts. • Write detailed documentation to support the development and launch of new features. • Monitor key metrics after launch to identify areas for improvement. • Assist with troubleshooting and root cause analysis when issues arise. • Keep up to date with latest industry trends and share knowledge with team members. • Proactively identify opportunities to improve process and tools. • Perform cost-benefit analysis to justify proposed system changes.