This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our By Light team, the premier providers of innovative Information Technology (IT) services and communications support to the Department of Defense and Federal Agencies, is growing. We’re increasing our team to support the US Army Comprehensive Modernization (COMPMOD) program. The program delivers end-to-end EFIS&T services—including survey and design through installation, security, and testing. This work spans NIPR and SIPR networks, Wi-Fi, VoIP, ISP/OSP infrastructure, and voice modernization across all CONUS Army installations. We have openings for a Master Network Installation Specialist that performs highly detailed technical tasks, leads Network Installation Technician field teams in the performance of site activities, and is responsible for designing, deploying, and managing complex IT solutions to meet the organization’s technological needs. This role requires a strong background in system implementation architecture and a deep understanding of various IT infrastructure components. Responsibilities - Planning and completion of complex and detailed technical projects from survey and engineering to site implementation - Develop and maintain high standards of installation and service, and assist with leading, training, and counseling network installation technicians toward high performance - Serve as a technical knowledge resource to project managers and field technicians - Work directly with project managers as the first line of communication for the field installation teams supporting the PM’s project(s) - Take responsibility for the development and quality assessment of all field deliverables prior to being formally submitted to the SME or project manager - Maintain accountability for the task-oriented work efforts of project assigned personnel - Help ensure engineering schedules are met or exceeded - Collaborate with stakeholders to understand requirements and translate them into comprehensive IT implementation designs Training and Implementation - Lead the implementation and deployment of IT systems, ensuring adherence to project timelines and quality standards - Responsible for physical onsite network surveys to determine the engineering solution for each project assigned - Responsible for providing client-site network installations support of hardware, including installation of entire service delivery nodes, as prescribed by Site Engineering Solution (SES) documentation - Prepare and provide complex site reports, documents, diagrams and VISIO drawings as required to meet customer deliverable requirements. Train and certify others to develop the same proficiency - Provide input to the field technicians group to assist with the formation of procedural documentation for field tasks - BER testing, platform configurations, deliverables, procedures, etc. - Performs configuration of installed technology, which may include cryptographic, MPLS, optical and timing equipment and supporting systems - Performs troubleshooting and fault-isolation to bring installed equipment to functional state. Coordinates with network engineers to facilitate installation testing and acceptance - Provide training on completing site surveys to create detailed and accurate site survey reports - Help assure that team members are adequately trained and equipped with the tools necessary to succeed - Help instill operational and field quality expectations within the base of network installation technicians such that the overall perception of and confidence in By Light site work continues to trend upward Engineering and Field Assistance - In coordination with Engineering, provide project design support where needed and requested to meet customer objectives - Produces, directs, and leads preparation of Site Engineering Solution (SES) documentation, site survey report (SSR) documentation, site concurrence letters (SCLs), Site Implementation Plan (SIPs), and Indentured Bill of Materials (IBOM)/ Manufacturing Bill of Materials (MBOM) documents, per site specific requirements - Assesses, designs, builds, and documents current site network configuration and user requirements at each site. Interprets SES according to real world conditions encountered at client site and modifies solution/design accordingly - Directs and leads preparation of drawings documenting configuration changes. - Performs system-level design and configuration of products including determination of hardware, and other platform specifications - Documents as-built configuration through redlined SES documentation and produces Completion Reports (CR). Provides oversight and guidance of client-site installation support services - Provides quality assurance review of all Technical Design Packages. - Maintain high standards of installation services, and inspire this in other field techs - Provide onsite and remote technical direction in support of system's deployment, configuration, commissioning, and testing - Monitor assigned project and task issues, developing resolutions to meet the schedule, quality, and client-satisfaction goals and objectives - Provide onsite direction and assistance during installations - Work with the Project Manager to determine appropriate alternative IBOM materials, when necessary General Administrative Duties - Coordinate with Engineering Management on changes and updates to engineering and technical documents - Provide regular project updates to stakeholders, addressing any potential risks or issues - Coordinate with cross-functional teams to ensure seamless execution of projects from initiation to completion Qualifications - 7.5+ years of relevant experience as Implementation Engineer - Excellent communication and interpersonal skills - Strong skills in Excel, Word, and Visio Requirements - Active Secret Clearance; Top Secret preferred - Must be able to travel 90% of the time on deployments for both CONUS and potentially OCONUS locations

• Implement and support IT and network solutions across multiple platforms. • Provide daily remote support for network infrastructure and connectivity issues. • Respond to end-user network incidents and service requests in real time. • Collaborate with internal teams and clients to design, refine, and implement solutions. • Offer technical guidance and ensure successful execution of IT projects.

• Design, build, and operate the systems that power Slack’s global cloud networking stack—including ingress/egress load balancing, service-to-service networking, DNS, CDN, and traffic management. • Develop and automate detection, mitigation, and response systems to defend against DDoS and other large-scale network threats. • Contribute to infrastructure-as-code and automation frameworks to improve reliability, repeatability, and efficiency. • Troubleshoot complex issues across applications, distributed systems, and networks in Linux-based environments. • Partner closely with AWS and other engineering teams to scale Slack’s worldwide infrastructure and adopt new cloud technologies. • Drive improvements in system observability, reliability, and ease-of-use by iterating quickly on designs and collaborating across engineering. • Participate in on-call rotations to ensure the availability and resiliency of critical Slack infrastructure.

• Partner with Network Team leadership to design, implement, and operate cloud and hybrid network infrastructure • Responsible for technical design, planning, change management, and recovery procedures across on-prem and cloud environments • Evaluate networking solutions, support network initiatives, and contribute to projects that deliver secure, scalable, and high-quality network services for internal customers • Zealously promotes our 'Customer Centric' approach: 'working to be a part of our customer’s solutions.' • Assist in upskilling fellow Network Administrators • Assist with Network research, planning and implementation of new Network infrastructure and support ongoing projects • Support 24x7 operations environment (ability to support off-hours, weekends, and holidays as needed) • Identify opportunities for automation, and assist with the development of automation systems to address those opportunities • Develop and implement new networking services using Infrastructure as Code • Create and maintain detailed and complete system documentation • Utilize ticket tracking system to document all support incidents • Work using agile methodologies and participate in agile ceremonies • Assist with system monitoring, reviewing logs, and verifying completion of scheduled tasks • Coordinate with service providers, vendors and teams to ensure resolution of network related issues