• Implement and support IT and network solutions across multiple platforms. • Provide daily remote support for network infrastructure and connectivity issues. • Respond to end-user network incidents and service requests in real time. • Collaborate with internal teams and clients to design, refine, and implement solutions. • Offer technical guidance and ensure successful execution of IT projects.

• Design, build, and operate the systems that power Slack’s global cloud networking stack—including ingress/egress load balancing, service-to-service networking, DNS, CDN, and traffic management. • Develop and automate detection, mitigation, and response systems to defend against DDoS and other large-scale network threats. • Contribute to infrastructure-as-code and automation frameworks to improve reliability, repeatability, and efficiency. • Troubleshoot complex issues across applications, distributed systems, and networks in Linux-based environments. • Partner closely with AWS and other engineering teams to scale Slack’s worldwide infrastructure and adopt new cloud technologies. • Drive improvements in system observability, reliability, and ease-of-use by iterating quickly on designs and collaborating across engineering. • Participate in on-call rotations to ensure the availability and resiliency of critical Slack infrastructure.

• Partner with Network Team leadership to design, implement, and operate cloud and hybrid network infrastructure • Responsible for technical design, planning, change management, and recovery procedures across on-prem and cloud environments • Evaluate networking solutions, support network initiatives, and contribute to projects that deliver secure, scalable, and high-quality network services for internal customers • Zealously promotes our 'Customer Centric' approach: 'working to be a part of our customer’s solutions.' • Assist in upskilling fellow Network Administrators • Assist with Network research, planning and implementation of new Network infrastructure and support ongoing projects • Support 24x7 operations environment (ability to support off-hours, weekends, and holidays as needed) • Identify opportunities for automation, and assist with the development of automation systems to address those opportunities • Develop and implement new networking services using Infrastructure as Code • Create and maintain detailed and complete system documentation • Utilize ticket tracking system to document all support incidents • Work using agile methodologies and participate in agile ceremonies • Assist with system monitoring, reviewing logs, and verifying completion of scheduled tasks • Coordinate with service providers, vendors and teams to ensure resolution of network related issues

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Network Analytics Leader is responsible for aligning, directing, and overseeing the delivery of high-quality data, analytics, and insights that support Quest Analytics’ strategic objectives and meet the operational and strategic needs of health plan and provider clients. This role owns the analytic methodology, data integrity, feasibility assessment, and execution of analytics solutions across the organization. This role serves as the primary analytics partner to Product, Sales, Client Services, and Network teams, ensuring that analytics efforts are prioritized appropriately, delivered with rigor, and governed consistently. In addition to hands-on analytic leadership, this role is responsible for managing, coaching, and mentoring junior, senior, and team lead analysts, fostering strong analytical standards, professional development, and a culture of accountability and collaboration. What you'll do: - Serve as the primary analytics point of contact to gather, interpret, and refine analytic needs from clients, Sales, Product, Client Services, and internal stakeholders. - Act as a principal liaison to data governance, reporting, and analytics platform teams to ensure alignment and consistency. - Participate in client conversations and internal planning meetings to ensure analytics outputs directly support strategic and operational decision-making. - Translate complex client questions into clear analytic problem statements, methodologies, and actionable insights. - Own the delivery of high-quality analytics, dashboards, and insights that are accurate, consistent, scalable, and actionable. - Establish and enforce standards for analytic rigor, data visualization, storytelling, and executive-level communication. - Develop and maintain rigorous quality assurance processes to ensure analytic integrity across all deliverables. - Ensure data integrity, availability, and consistency across real-time, historical, trended, and predictive analytics. - Proactively identify data quality risks and opportunities for enhancement and drive remediation efforts. - Partner with Product teams to support early-stage product concepts by assessing data availability, analytic feasibility, and methodological soundness. - Serve as the analytics owner for feasibility reviews of product concepts prior to prototyping and development. - Support product discovery and innovation efforts with analytic expertise while maintaining analytic governance and standards. - Collaborate with Product leadership to align analytic capacity and priorities with innovation initiatives and client commitments. - Own analytic methodology, definitions, and governance for metrics, measures, and reporting frameworks across the organization. - Serve as the final analytic governance body for new measures or indicators introduced through innovation or client-driven requests. - Partner with Product and leadership teams to jointly prioritize analytics work, balancing innovation support with core client deliverables. - Maintain a clear, documented backlog of analytics initiatives and support transparent prioritization decisions. - Create and present executive-level summaries and presentations for senior leadership and clients. - Synthesize complex analyses into compelling narratives that inform strategy, investment decisions, and operational actions. - Influence cross-functional leaders through data-driven insights and clear recommendations. Qualifications - Master’s degree in information systems, Public Health, Business, or a healthcare-related field preferred. - 7+ years of progressive experience in healthcare analytics, preferably within payer or provider environments. - Deep understanding of payer business models, provider networks, and healthcare analytics. - Demonstrated experience leading and managing analytics teams across multiple levels. - Strong experience with payer and provider data, performance measures, and network analytics. - Expertise in data visualization, analytics platforms, and business intelligence tools. - Proven ability to translate business objectives into analytic strategies and deliverables. - Experience working in cloud-based analytics environments and modern data platforms preferred. - Familiarity with data governance, metric standardization, and enterprise analytics frameworks preferred. - Exceptional written and verbal communication skills, particularly with non-technical and executive audiences. - Strong organizational skills with the ability to manage multiple priorities and complex initiatives simultaneously. - Experience using two or more of the following technologies: Databricks, Snowflake, SQL, Python, Expert level Excel. Benefits - Workplace flexibility – you choose between remote, hybrid or in-office. - Company paid employee medical, dental and vision. - Competitive salary and success sharing bonus. - Flexible vacation with no cap, plus sick time and holidays. - An entrepreneurial culture that won’t limit you to a job description. - Being listened to, valued, appreciated -- and having your contributions rewarded. - Enjoying your work each day with a great group of people. Company Description For more than 20 years, we’ve been improving provider network management one groundbreaking innovation at a time. 90% of America’s health plans use our tools, including the eight largest in the nation. Achieve your personal quest to build a great career here.