To and Through Retirement®
Senior Software Engineer
Location
United States
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Senior Software Engineer
Security Benefit
• Lead the Experience Center build end to end, from problem framing and architecture through production deployment and operations. • Drive outcome-based delivery for the Experience Center: partner with product to define the customer and business outcomes that matter, validate impact after launch, and prioritize work by the outcome it enables, not the features it ships. • Set technical direction and patterns for the Experience Center stack, in close coordination with the Staff Software Engineer leading the customer-facing Digital Experience track. • Personally write, review, and ship production code daily, especially during the foundational phase of the build. • Architect integrations with our internal generative AI platform, Salesforce, our core policy administration systems, and our telephony and CTI layer. • Establish and enforce engineering standards for the Experience Center: code review, testing, CI/CD, security, performance, accessibility. • Mentor and coach Software Engineers on the Experience Center team, and raise the team’s collective technical capability. • Champion AI-assisted coding tools (Cursor, Claude Code, Codex) and define the patterns that make them work in production. • Partner with UX, AI Engineering, automation, the Data Platform team, and the Service Excellence and Experience product team. • Lead incident response and post-incident review for the systems you own. • Maintain solution design documents, architecture decision records, runbooks, and onboarding material that scale the team’s knowledge.
Job Requirements
- 6+ years of professional software engineering experience, including time spent as a tech lead or senior IC on an operations-critical or customer-impacting product.
- Demonstrated experience leading the design and delivery of a non-trivial system end to end on AWS, including serverless components.
- Strong working experience with Snowflake or a comparable cloud data warehouse.
- Daily, fluent use of AI-assisted coding tools (Cursor, Claude Code, GitHub Copilot, or equivalent), with a clear point of view on how a team should adopt them.
- Experience building or substantially contributing to internal-facing software for contact centers, operations teams, or other always-on workflows is strongly preferred.
- A track record of mentoring and growing other engineers, and of raising team-wide engineering quality.
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or equivalent practical experience.
Benefits
- Competitive salary and annual incentive bonuses to reward your contributions.
- 33 days of paid time off (including PTO, holidays, Volunteer Day, and days of significance).
- Paid parental leave after 90 days of service.
- Comprehensive medical, dental & vision insurance.
- 401(k) with company match, plus Profit Sharing & Savings Plan.
- Short- and Long-Term Disability Insurance to give you peace of mind.
- Flexible Spending Accounts for medical and dependent care.
- Life Insurance to protect your loved ones.
- Educational assistance to support your career development.
- Associate assistance programs for your personal and professional well-being.
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