• Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect. • Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services. • Develop and integrate custom chat widgets and portals, including JWT authentication and secure API invocation. • Build and maintain custom widgets using AWS SDKs and APIs for enhanced agent and customer experiences. • Collaborate with cross-functional teams to integrate Amazon Connect with CRM platforms (e.g., Salesforce, ServiceNow). • Implement GenAI-powered solutions for customer and agent interactions using Amazon Bedrock, OpenAI, and other LLMs. • Ensure robust security, scalability, and compliance across all digital implementations. • Troubleshoot and optimize Amazon Connect digital setups, including routing, flows, and channel configurations.

• Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect. • Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services. • Develop and integrate custom chat widgets and portals, including JWT authentication and secure API invocation. • Build and maintain custom widgets using AWS SDKs and APIs for enhanced agent and customer experiences. • Collaborate with cross-functional teams to integrate Amazon Connect with CRM platforms (e.g., Salesforce, ServiceNow). • Implement GenAI-powered solutions for customer and agent interactions using Amazon Bedrock, OpenAI, and other LLMs. • Ensure robust security, scalability, and compliance across all digital implementations. • Troubleshoot and optimize Amazon Connect digital setups, including routing, flows, and channel configurations.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a DevOps Engineer to help design, build, and operate Utilidata’s off-device platform that ingests, processes, and serves data flowing from edge AI devices. This is a hands-on development role with technical leadership responsibilities and with company-wide impact. - Oversee the deployment and management of containerized applications using Kubernetes, ensuring optimal performance and availability - Contribute to strategic planning regarding how the infrastructure solutions evolve to match the requirements of Data Center partners - Lead the design, implementation, and maintenance of scalable and reliable systems on AWS and/or on-premise - Utilize Terraform for infrastructure as code to automate the provisioning and management of cloud resources - Monitor system performance and uptime, ensuring systems meet established service level objectives (SLOs) - Support SOC2 security compliance requirements for data handling - Mentor and guide team members in DevOps practices, promoting a culture of reliability and excellence - Advocate for automation of operational tasks to enhance efficiency and reduce manual intervention - Collaborate with cross-functional teams to build and maintain CI/CD pipelines - Troubleshoot and resolve complex production issues, conducting root cause analysis and implementing corrective actions - Participate in on-call rotations and incident response teams - Assist in capacity planning, performance tuning, and technical decision-making - Drive continuous improvement initiatives for processes and infrastructure Qualifications - 8+ years of development experience including extensive experience in platform engineering, SRE, or distributed systems, with clear senior or principal-level impact - Experience designing and operating infrastructure across on-premises and cloud environments - Strong proficiency in container orchestration, particularly Kubernetes - Strong proficiency with AWS services and architecture - Hands-on experience with Terraform for infrastructure automation - Familiarity with monitoring tools (Prometheus, Grafana, or similar) and observability best practices - Excellent problem-solving skills, leadership abilities, and attention to detail - Strong communication and collaboration skills, with experience in driving technical outcomes - Willingness to travel up to 20% of time Enhanced Qualifications (Nice to Have) - Bachelor's degree in Computer Science, Engineering, or a related field - Experience supporting or enabling MLOps platforms, model deployment pipelines, or ML-adjacent infrastructure - AI Workload scheduling using Kubernetes - Knowledge of Apache Spark for large-scale data processing - Knowledge of database technologies (SQL, NoSQL) - Understanding of networking concepts and security best practices Salary Range $180,000 to $210,000 base compensation depending on experience and stock options. Salary will be commensurate with an individual's skills, training, years of experience, and in line with internal compensation bands. Location This position can be performed remotely from anywhere in the United States. Our Commitments - Creating a diverse and inclusive workplace that is welcoming, supportive, affirming and respectful - Empowering employees to solve problems and work together to make a difference - Providing mentorship and growth opportunities as part of a collaborative team - A flexible work environment with flexible paid time off - Competitive compensation and benefits, including health, dental, vision, and employer-match 401k

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves leading initiatives to enhance the skills and productivity of our sales teams by developing and implementing effective enablement strategies. - Provide coaching and mentoring that incorporates sales strategy and proven sales methodology. - Build and implement annual and quarterly enablement strategies by assessing needs with key stakeholders. - Make data-driven decisions to identify learning gaps and enhance productivity through coaching plans. - Align with leadership on strategy and focus areas to achieve buy-in around execution. - Work with sellers to provide feedback and identify improvement areas through various coaching methods. - Organize and evaluate sales readiness assessments. - Facilitate one-on-one and group coaching sessions, virtually or in person, to drive continual learning. - Ensure consistency in methodology and identify opportunities for content improvement. - Collaborate with leaders to establish processes that reinforce key learnings. - Communicate enablement strategies and reports continuously to sales managers. Qualifications - Bachelor's or Master's degree or equivalent experience. - Exceptional communication skills suitable for virtual interactions with diverse personas. - 5+ years of experience in sales or sales management in complex selling environments. - Proficient in recognized sales methodologies and coaching frameworks. - Ability to influence and engage with various personalities and work at all organizational levels. - Strong alignment skills, capable of achieving consensus and executing on strategies. - Strategic and entrepreneurial mindset with a focus on outcomes. - Excellent time management, organizational, and project management skills. - Willingness to travel internationally when necessary. Benefits - Market leader in compensation and equity awards. - Comprehensive physical and mental wellness programs. - Competitive vacation and holidays for recharging. - Paid parental and adoption leaves. - Professional development opportunities for all employees, regardless of role. - Employee networks and volunteer opportunities to foster connections. - Vibrant office culture with world-class amenities. - Great Place to Work Certified™ globally.