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Miratech logo
Miratech

Helping Visionaries Change the World

Senior Amazon Connect Developer

Software EngineerSoftware EngineerFull TimeRemoteSeniorTeam 501-1,000Since 1989H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

100 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishAWSDynamoDBServiceNow

Job Description

Senior Amazon Connect Developer

Miratech

• Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect. • Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services. • Develop and integrate custom chat widgets and portals, including JWT authentication and secure API invocation. • Build and maintain custom widgets using AWS SDKs and APIs for enhanced agent and customer experiences. • Collaborate with cross-functional teams to integrate Amazon Connect with CRM platforms (e.g., Salesforce, ServiceNow). • Implement GenAI-powered solutions for customer and agent interactions using Amazon Bedrock, OpenAI, and other LLMs. • Ensure robust security, scalability, and compliance across all digital implementations. • Troubleshoot and optimize Amazon Connect digital setups, including routing, flows, and channel configurations.

Job Requirements

  • 5+ years of experience in contact center platforms, with at least 3 years in Amazon Connect.
  • At least 2 years of hands-on experience implementing digital channels (chat, chatbot, SMS, email, WhatsApp).
  • Strong proficiency in AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch, Cognito, etc.
  • Experience with JWT setup, secure API invocation, and portal/chat widget integration.
  • Proven ability to develop custom widgets using AWS SDKs and APIs.
  • Familiarity with GenAI tools and frameworks (Amazon Bedrock, OpenAI, LangChain, etc.).
  • Experience in designing and implementing Amazon Connect digital routing and flows.
  • Strong problem-solving skills and ability to work in agile, fast-paced environments.
  • Nice to Have AWS Certified Developer or Solutions Architect.
  • Experience with Genesys and LivePerson migrations.
  • Exposure to regulated industries (e.g., healthcare, finance) with compliance frameworks like HIPAA.
  • Knowledge of Amazon Kendra or other AI-powered search solutions.
  • Experience with LLMs, Foundation Models, and Small Language Models in customer experience contexts.

Benefits

  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

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