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Shield logo
Shield

Shield is a new kind of IT services platform—local at the core, national in scale, and built to last for generations

Systems Engineer

Systems EngineerSystems EngineerOtherRemoteSeniorTeam 51-200Since 2024H1B SponsorCompany SiteLinkedIn

Location

Florida

Posted

96 days ago

Salary

$100K - $125K / year

Seniority

Senior

Job Description

Systems Engineer

Shield

• Internal Systems Management: Take ownership of the day-to-day administration and optimization of core internal platforms, including Microsoft 365, Azure, and other SaaS applications. • Support & Troubleshooting: Serve as the primary point of contact for internal technical support requests, providing high-touch assistance for hardware, software, and connectivity issues across a distributed team. • MDM & Endpoint Security: Monitor and maintain Mobile Device Management (MDM) solutions to ensure all company assets are compliant, patched, and secured. • Lifecycle Management: Manage the full lifecycle of employee hardware and software, from automated onboarding and provisioning to secure offboarding and asset recovery. • Infrastructure Monitoring: Configure and respond to alerts within internal systems to proactively identify and resolve performance bottlenecks or service interruptions. • Process Automation: Identify opportunities to automate manual IT workflows, such as access requests and system integrations, to improve departmental efficiency. • Documentation: Maintain a comprehensive internal knowledge base, creating clear documentation for both technical workflows and employee-facing self-service guides.

Job Requirements

  • Generalist Mindset: A "jack of all trades" approach with the ability to pivot quickly between hardware support, cloud administration, and network troubleshooting.
  • M365 Proficiency: Deep experience managing Microsoft 365 tenants, including Exchange, SharePoint, Teams, and Entra ID (Azure AD).
  • MDM Expertise: Hands-on experience with modern endpoint management tools (ABM or Microsoft Intune) for both macOS and Windows environments.
  • Identity & Access Management: Solid understanding of IAM principles, including SSO, SAML, and SCIM provisioning.
  • Security Focus: Knowledge of security best practices for remote-first environments, including disk encryption, MFA enforcement, and EDR monitoring.
  • Communication: Exceptional interpersonal skills with a focus on delivering a seamless and supportive experience for all team members.
  • Cloud Infrastructure: Familiarity with cloud environments (Azure/AWS) and how they integrate with internal business systems.

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