Akeyless

Role Description We’re looking for a Senior Support Engineer with strong system administration and troubleshooting skills to join our growing team. You’ll work directly with customers to investigate and resolve technical issues related to the Akeyless platform. This includes working across a variety of environments from Linux systems and Kubernetes clusters to IAM integrations and secure access workflows. You’ll act as a key technical contact in helping customers maintain operational stability and get the most out of their deployment. Key Responsibilities - Investigate and resolve support cases involving the Akeyless SaaS platform, including secret access, authentication issues, certificate workflows, and remote access. - Reproduce customer issues by building and managing test environments using Linux, Docker, Kubernetes and related tools. - Analyze logs and platform behavior to isolate root causes and deliver actionable solutions. - Support customers with secure configuration and best practices. - Work closely with engineering and product teams to escalate bugs or complex issues, validate fixes, and advocate for customer needs. - Contribute to internal tooling, team processes, and customer-facing knowledge base articles. - Be available to support critical issues outside of core hours, as needed. - Develop runbooks to streamline troubleshooting and improve the customer experience. Qualifications - 4+ years of experience in technical support, DevOps, System Administration, or a similar customer-facing technical role. - Solid hands-on experience managing Linux-based systems in production environments. - Proficiency with Kubernetes, Terraform, Docker, and shell scripting. - Working knowledge of IAM concepts, authentication protocols, and API interactions. - Experience with at least one major cloud provider (AWS, Azure, or GCP). - Proficiency with networking, TLS/SSL, and system-level debugging (logs, processes, permissions). - Strong analytical and troubleshooting skills with the ability to independently drive root cause analysis. - Excellent written and verbal communication skills in English. Preferred Qualifications - Experience supporting SaaS platforms or security-focused products. - Exposure to cybersecurity domains such as: Identity Providers (Okta, Ping), Secrets and Certificate Management (PKI, KMS, CMS), Zero Trust Architecture (ZTA) and Privileged Access Management (PAM), Hardware Security Modules (HSM). - Familiarity with DevOps and automation tools (CI/CD, Terraform, Ansible, etc.). - Scripting or light programming skills (Python, Bash, or similar). - Experience working directly with enterprise customers in a production critical environment. Requirements - Base salary: $130K-$150K - In addition: Company Stock Options + Benefits - The compensation package depends on experience.

Location: USA – 100% remote, West Coast or Central. Akeyless Security delivers a cloud-native SaaS platform that integrates Vaultless Secrets Management with Certificate Lifecycle Management, Next Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management to manage the lifecycle of all machine identities and secrets across all environments. Trusted by Fortune 100 companies and industry leaders, Akeyless is redefining identity security for the modern enterprise, delivering the world’s first unified Secrets & Machine Identity platform designed to prevent the #1 cause of breaches – compromised identities and secrets. Backed by the world’s leading cybersecurity investors and global financial institutions including JVP, Team8, NGP Capital, and Deutsche Bank. As a Senior Solutions Architect at Akeyless, you will serve as the technical quarterback of the sales cycle, driving strategy, execution, and technical validation from first discovery to close. Partnering closely with Account Executives, you will engage Fortune 100 enterprises and high-growth innovators to solve complex identity and secrets management challenges. Your mission is to clearly articulate and demonstrate how Akeyless transforms security operations- simplifying secrets management, eliminating vault sprawl, enabling Zero-Knowledge protection, and delivering a modern, scalable alternative to traditional, fragmented security approaches. You will translate business pain into technical solutions, lead architectural discussions, run proof-of-value engagements, and position Akeyless as the strategic identity security platform for the modern enterprise. Responsibilities: - Technical Discovery & Strategy: Lead deep-dive technical discovery sessions to understand customer workflows across DevOps, Cloud, and Security teams. - Solution Architecting: Design and present tailored architectures that integrate Akeyless into diverse environments (Kubernetes, AWS/GCP/Azure, CI/CD pipelines, and hybrid-cloud). - Compelling Demonstrations: Deliver high-impact product demos that highlight the "Akeyless Advantage"-specifically our SaaS-native ease of use and zero-knowledge DFC™ encryption. - Proof of Value (PoV): Own the technical win by managing Proof of Concepts (PoCs). You will build test environments, automate secret rotation, and prove the platform's value in the customer’s own infrastructure. - Competitive Displacement: Use your deep knowledge of the secrets management landscape to effectively position Akeyless against competitors, focusing on TCO reduction and operational simplicity. - Voice of the Customer: Act as a bridge between the field and our Product/R&D teams, advocating for new features based on market feedback. - RFP & Security Reviews: Lead the technical response for RFIs/RFPs and navigate complex security/compliance audits with prospective CISOs. Requirements - 7+ years of experience in a pre-sales Solutions Architect or Sales Engineer role, preferably in Cybersecurity or DevOps. - Cloud & Containers: Hands-on proficiency with Kubernetes, Docker, and at least one major Cloud Service Provider (AWS, Azure, or GCP). - Modern Tooling: Familiarity with Infrastructure as Code (Terraform, Ansible), CI/CD (GitHub Actions, GitLab, Jenkins), and IAM protocols (SAML, OIDC, OAuth). - Security Domain Knowledge: Understanding of Secrets Management, PKI, SSH, and Privileged Access Management (PAM) is a significant plus. - Exceptional presentation skills and the ability to explain complex cryptographic concepts to both developers and executive stakeholders. - Ability to travel within the assigned territory as needed (up to 25-30%).

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior Solutions Architect at Akeyless, you will serve as the technical quarterback of the sales cycle, driving strategy, execution, and technical validation from first discovery to close. Partnering closely with Account Executives, you will engage Fortune 100 enterprises and high-growth innovators to solve complex identity and secrets management challenges. Your mission is to clearly articulate and demonstrate how Akeyless transforms security operations - simplifying secrets management, eliminating vault sprawl, enabling Zero-Knowledge protection, and delivering a modern, scalable alternative to traditional, fragmented security approaches. - Lead deep-dive technical discovery sessions to understand customer workflows across DevOps, Cloud, and Security teams. - Design and present tailored architectures that integrate Akeyless into diverse environments (Kubernetes, AWS/GCP/Azure, CI/CD pipelines, and hybrid-cloud). - Deliver high-impact product demos that highlight the "Akeyless Advantage" - specifically our SaaS-native ease of use and zero-knowledge DFC™ encryption. - Own the technical win by managing Proof of Concepts (PoCs). You will build test environments, automate secret rotation, and prove the platform's value in the customer’s own infrastructure. - Use your deep knowledge of the secrets management landscape to effectively position Akeyless against competitors, focusing on TCO reduction and operational simplicity. - Act as a bridge between the field and our Product/R&D teams, advocating for new features based on market feedback. - Lead the technical response for RFIs/RFPs and navigate complex security/compliance audits with prospective CISOs. Qualifications - 7+ years of experience in a pre-sales Solutions Architect or Sales Engineer role, preferably in Cybersecurity or DevOps. - Hands-on proficiency with Kubernetes, Docker, and at least one major Cloud Service Provider (AWS, Azure, or GCP). - Familiarity with Infrastructure as Code (Terraform, Ansible), CI/CD (GitHub Actions, GitLab, Jenkins), and IAM protocols (SAML, OIDC, OAuth). - Understanding of Secrets Management, PKI, SSH, and Privileged Access Management (PAM) is a significant plus. - Exceptional presentation skills and the ability to explain complex cryptographic concepts to both developers and executive stakeholders. - Ability to travel within the assigned territory as needed (up to 25-30%).