Role Description The Privacy Program Manager is responsible for operationalizing and scaling the company's global privacy program across products, platforms, and business functions. This role translates privacy and data protection requirements into scalable operational processes, governance, and technical controls that embed privacy by design across the organization. - Lead and continuously improve core privacy program operations, including privacy impact assessments (DPIAs), records of processing activities (ROPAs), vendor privacy reviews, and privacy compliance workflows. - Design, implement, and manage scalable processes for data subject rights requests and general privacy inquiries. - Partner with Product, Engineering, Security, Legal, Marketing, Procurement, and other stakeholders to conduct privacy reviews for new products, features, vendors, and business initiatives. - Develop and maintain privacy policies, standards, operational guidance, training, records, and self-service resources. - Monitor changes in global privacy laws and regulations, translating legal requirements into practical operational processes. - Define and report on privacy program metrics, identify opportunities to improve operational efficiency, and support initiatives related to incident response, data retention, cross-border data transfers, and broader privacy governance. Qualifications - 5+ years of experience in privacy, data protection, compliance, or a related program management function. - Demonstrated experience supporting a privacy program subject to the General Data Protection Regulation (GDPR) and one or more U.S. state privacy laws, such as the California Consumer Privacy Act (CCPA). - Demonstrated experience translating privacy and data protection requirements into operational processes, policies, controls, guidance, or technical requirements. - Experience conducting operational privacy activities, including DPIAs, maintaining ROPAs, managing data subject rights requests, vendor privacy reviews, privacy due diligence, and privacy contract reviews. - Experience implementing, administering, or optimizing a privacy management platform (such as OneTrust, TrustArc, or a comparable solution). - Bachelor's degree (or equivalent practical experience) and a Certified Information Privacy Professional (CIPP), Certified Information Privacy Manager (CIPM), Certified Information Privacy Technologist (CIPT), or equivalent privacy certification. Requirements - Experience working in a technology, software-as-a-service (SaaS), or online education environment. - Experience supporting privacy programs for artificial intelligence (AI) or machine learning products. - Experience supporting compliance with additional global privacy laws, including APAC and Latin American privacy frameworks. - Experience defining and reporting operational metrics, KPIs, or dashboards for privacy programs. - Law degree or equivalent legal training. Benefits - Competitive pay and fair compensation practices across all regions. - Targeted hiring base salary range for this role in Canada is CAD 78,400 to CAD 98,000. - Actual compensation will depend on factors such as experience, education, transferable skills, business needs, and location. - Eligibility for variable pay, equity, and comprehensive benefits.

Role Description Community Outreach Partners (COP) is seeking a highly organized, strategic, and relationship-driven National Program Manager (PM) to lead some of the nation's largest telecommunications and broadband sales programs. This role serves as the primary liaison between COP and our enterprise clients ensuring program performance, client satisfaction, and long-term growth. Unlike a traditional account management role, this position combines client strategy, business consulting, operational leadership, and performance management. The Program Manager owns the overall health of assigned programs while partnering closely with internal National Sales Consultants to ensure client expectations are successfully translated into field execution. The ideal candidate enjoys building executive relationships, presenting data-driven insights, solving complex business challenges, and driving measurable growth across multiple markets. What You'll Do - Client Relationship Management - Serve as the primary point of contact for assigned national clients - Build trusted relationships with regional and national client leadership - Lead weekly business updates, strategic planning sessions, and quarterly business reviews (QBRs) - Translate client initiatives into actionable plans for internal teams - Ensure consistent communication, accountability, and execution across all stakeholders - Program Strategy & Performance - Own overall program performance across multiple markets - Monitor sales, completion, quality, compliance, and operational KPIs - Analyze performance trends and identify opportunities to improve subscriber growth - Develop strategic initiatives designed to increase sales productivity and customer quality - Partner with executive leadership on long-term program expansion opportunities - Reporting & Executive Presentations - Develop client-facing presentations, business reviews, and strategic recommendations - Present performance insights to client stakeholders - Communicate key wins, risks, and action plans with clarity and confidence - Ensure reporting is accurate, timely, and actionable - Cross-Functional Leadership - Partner closely with National Sales Consultants to align field execution with client expectations - Collaborate with Operations, Compliance, Finance, Training, and Executive Leadership - Lead weekly program training and communication sessions - Ensure partners remain informed on program updates, initiatives, and expectations - Support new market launches and strategic growth initiatives What Success Looks Like - Build trusted relationships with clients - Consistently exceed assigned program sales and quality objectives - Deliver reporting that influences strategic decisions - Identify growth opportunities before clients request them - Successfully translate client priorities into field execution - Improve partner productivity through data-driven initiatives - Create scalable processes that support long-term program growth - Operate with ownership, urgency, professionalism, and strategic thinking Qualifications - 5+ years of sales, program management, account management, consulting, or business operations experience - Experience supporting enterprise clients or national accounts - Strong presentation and executive communication skills - Exceptional analytical and problem-solving abilities - Experience building dashboards, reports, and executive presentations - Ability to manage multiple priorities in a fast-paced environment - Willingness to travel throughout the United States Preferred Qualifications - Telecommunications, broadband, wireless, fiber, or direct sales experience - Experience managing client relationships within large national organizations - Previous experience leading QBRs, business reviews, or executive presentations - Strong proficiency with Microsoft Office (Excel, PowerPoint), CRM platforms, and reporting tools - Experience supporting indirect sales channels, dealer networks, or partner organizations Benefits - Medical - Dental - Vision - 401k Match - Paid Time Off

Role Description As a valued member of our team, you will be responsible for providing strategic leadership and oversight of large-scale programs and initiatives, ensuring alignment with organizational goals, operational excellence, financial performance, and stakeholder expectations. You will drive execution across complex programs, optimize resources and investments, and lead cross-functional teams to deliver impactful business outcomes. - Lead the execution of large-scale programs and initiatives, ensuring activities are delivered in alignment with approved plans, timelines, budgets, and strategic business objectives. - Develop and implement advanced financial strategies, including program budgeting, forecasting, resource planning, and cost optimization to maximize return on investment and drive financial efficiency. - Establish and maintain strong relationships with internal stakeholders, clients, vendors, subcontractors, and industry partners while executing comprehensive communication and engagement strategies. - Utilize advanced data analysis and performance metrics to support strategic decision-making, identify program risks and opportunities, and drive continuous improvement initiatives. - Provide leadership, coaching, and mentorship to program teams, fostering a high-performance culture focused on collaboration, accountability, quality, and operational excellence. Qualifications - Bachelor’s degree in Business Administration, Project Management, Engineering, Finance, Information Technology, or a related field, or equivalent combination of education and experience. - Significant experience leading large-scale programs, projects, or business initiatives with responsibility for financial management, stakeholder engagement, and cross-functional leadership. - Demonstrated ability to solve complex business problems, influence stakeholders, manage multiple priorities, and operate effectively with a high degree of autonomy. Benefits - Attractive benefits including medical, dental, and vision coverage. - Inclusive and diverse team atmosphere. - Professional and personal development. - Resources to contribute to your community. - Competitive salary and benefits. Company Description FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $121,800.00 - $207,060.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

• Own end-to-end execution of care programs from workflow documentation to go-live tracking to post-launch iteration. • Coordinate across Clinical, Product, Engineering, and Care Delivery Operations to keep programs on track, identifying blockers and closing gaps. • Manage program timelines, deliverables, and status tracking for active care contracts and attributed populations. • Serve as a consistent point of contact for cross-functional stakeholders, keeping everyone aligned on priorities and progress. • Translate clinical protocols and product capabilities into operational workflows the Care Delivery team can execute consistently. • Build and maintain SOPs, playbooks, and training materials that allow programs to run reliably across care team members and markets. • Identify workflow gaps, unclear handoffs, and missing infrastructure and take ownership of closing them. • Partner with the Associate Director, Care Management on workflow and SOP documentation and process iteration, ensuring documentation reflects how care teams actually work. • Partner with Product and Engineering to integrate AI tools into care workflows, understanding where automation handles scale and where human intervention is needed. • Support configuration, testing, and rollout of new tools or workflow changes. • Track operational performance and surface opportunities to reduce manual burden through process improvements or tooling changes.