• Brindar atención a clientes de Claro Post-pago • Resolver consultas y requerimientos siguiendo los procedimientos establecidos • Garantizar una atención de calidad y una excelente experiencia al cliente

Role Description Join our dynamic team as a Customer Service Representative where you’ll support inbound customer inquiries, troubleshoot basic technical issues, and assist customers in managing their products and services. Whether you're resolving support issues or introducing new solutions, you’ll play a key role in delivering a best-in-class customer experience. - Handle inbound calls from customers across the country. - Listen actively to understand customer needs and provide effective solutions. - Troubleshoot basic technical issues and guide customers through resolutions. - Assist with account management, including adding or removing products and services. - Identify and act on sales opportunities to upgrade or enhance customer plans. - Clearly explain products, services, and processes in a professional manner. - Escalate complex or unresolved issues to the appropriate team when needed. - Ensure first-call resolution through effective communication and problem-solving. Qualifications - Must be 18 years or older with a high school diploma or equivalent. - Strong verbal and written communication skills. - Ability to type 20+ words per minute accurately. - Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). - Basic understanding of Windows operating systems. - Dependable, punctual, and able to maintain consistent attendance. - Skilled in problem-solving, conflict resolution, and follow-up. - Customer-focused mindset: empathetic, patient, and responsive. - Ability to multi-task, stay organized, and work independently. - Thrive in a fast-paced, team-oriented environment with frequent change. - Strong interpersonal skills and a passion for building customer relationships. Requirements - Must be authorized to work in the country where the job is based. - Subject to the program and location of the position. - Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. - Job offers are contingent on background/security investigation results. - Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Benefits - Paid Time Off: Earn PTO and paid holidays to take the time you need. - Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross. - Life Insurance: Access life insurance options to safeguard your loved ones. - Supplemental Insurance: Accident and critical illness insurance. - Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. - Paid Training: Learn new skills while earning a paycheck. - Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. - Casual Dress Code: Be comfortable while you work.

• You are the first point of contact for our customers, advising them on bookings, rental agreements, complaints, and invoices • You support business and private customers by phone and email, helping them navigate online booking systems, make reservations, and find the right solution for any issue • You approach every interaction with a sympathetic ear and a solution-oriented mindset, offering customers a full-service experience • You collaborate closely with other departments to deliver the best possible service and drive customer satisfaction and loyalty

• Handle incoming customer calls in a professional and friendly manner. • Assist customers with questions related to antivirus software and subscriptions. • Identify customer needs and provide appropriate solutions. • Support customer retention by addressing concerns, resolving issues, and promoting customer satisfaction. • Provide basic troubleshooting for software-related issues. • Accurately document customer interactions in internal systems. • Work collaboratively with colleagues to deliver an excellent customer experience.