Your role at DynatraceAs a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s highest strategic customers. You will serve as a trusted advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE's in high regard as experts and rely on you to guide them through ways of obtaining the greatest value from their Dynatrace solutions. - Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values. - Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations. - Strategize on the overall technical objectives and long-term goals of the team. - Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint. - Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements. - Provide web-based training to user groups to support organizational adoption. - Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes. - Providing coaching to TAMs to help them grow in their technical knowledge and personally. - Function as a frontline technical resource for “best practice” and informal customer questions. - Engage with customer support as a customer advocate to ensure speedy resolution of customer issues - Engage with Product management as the customer advocate on product roadmap discussions. - Participate and prepare for Monthly and Quarterly Business Reviews with customers. - Maintain current functional and technical knowledge of Dynatrace products and services. - Help to document best practices in developing and using Dynatrace Partner with support engineers, PM, and R&D to help customers and account teams to speed resolution. - Help communicate, escalate and advocate on behalf of the customer. - Provide insights, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds. - Help customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc. - Have deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution. What will help you succeedEducation: - Bachelor's degree in Computer Science, Information Technology, or equivalent work experience - Work experience 4+ years of experience - Experience working with large enterprise customers, including executive leadership - Demonstrated ability in leadership, mentorship, and organizational behavior - A track record of going above and beyond for your team and customers - Ability to manage executive relationships and discussions (VP/CxO) - Must have exceptional Spanish, Italian and English written and verbal communications skills, as well as organizational and teamwork skills, and the ability to act fast and responsibly Impeccable time management skills and an ability to self-direct - Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace - Willingness to learn new technologies and resolve complex technical issues - Professional Level Dynatrace certification (or get certification within six months) - Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s, …) - Strong technical understanding and experience in SaaS industry - Knowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. - Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax - Mobile application technologies such as iOS and Android Webkit DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc. - CMDB/ITSM Technologies/platforms such as ServiceNow and BMC - Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative - Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically. - Over 50% of the Fortune 100 companies are current customers of Dynatrace.

• Discover and understand the technologies, solutions, constraints, and challenges for a cloud security, application security, and vulnerability management program • Match Veracode solutions to customer's technical, security, and business needs. • Assist and advise on the effective use of Veracode security products and their alignment with a customer's environment. • Collaborate with Customer Success Manager on designated accounts through customer onboarding to ensure a successful customer launch. • Demonstrate and integrate Veracode products across the entire software development toolchain. • Present Veracode’s vision, strategy and product roadmaps to executives and technical management. • Provide customer-oriented feedback to internal product development groups to guide the future direction of Veracode solutions. • Keep abreast of security industry trends, emerging development technologies and apply them to improve customer’s technical goals.

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Role Description Langara College is committed to Truth and Reconciliation. We are committed to creating a diverse and inclusive college community that celebrates its intercultural mosaic and place on traditional, ancestral, unceded Musqueam territory. We respect equity, diversity, and inclusion within our workforce; preference will be given to Indigenous candidates with lived experience that possess the qualifications for this position. Reporting to the Program Coordinator, the Instructor is responsible for the delivery and student evaluation of the assigned course(s) as described in the curriculum/course outline. Instructors are responsible for preparing materials that fulfill the course learning outcomes, planning lessons, developing assignments and exams that reflect the integrated nature of the curriculum. - Course Preparation, delivery, and administrative duties - Develops and/or revises curriculum in consultation with the Program Coordinator and others (e.g. the Teaching and Curriculum Development Centre), as required - Updates the course structure, teaching methods and evaluation tools as necessary - Selects and applies appropriate resources to enhance curriculum delivery - Delivers the curriculum in accordance with the course outline - Maintains a comprehensive and current knowledge of assigned subject areas - Facilitates the achievement of course learning outcomes and the educational goals of the students - Creates an environment conducive to purposeful learning and positive interaction - Monitors student performance and provides constructive feedback to the students throughout the duration of the learning process - Records student attendance - Ensures that all furniture and equipment in a classroom is returned to its original position at the end of class - Administers the Course Evaluation Form by the students according to stated procedures - Submits reports and records, including final grade breakdown, timesheets and attendance registers on time and in accordance with prescribed procedures - Input final grades into Langara’s student management system within 10 business days of the final class/exam - Sets and models a high standard of professional behaviour and appropriate appearance - Adheres to the Policies and Procedures of Langara College - Establishes and maintains effective relationships with administrators, peers, support staff, students and the community at large - Participates in scheduled meetings and appropriate college-related activities as requested by the Program Coordinator Qualifications - A Master’s Degree in appropriate discipline from an accredited university or license/designation in related field. In some programs Bachelor degree in related discipline is acceptable. - Project Management Professional (PMP)® designation - Specialized training or exposure to program area for which the position is responsible. - Minimum 2 years teaching experience in a similar course or related subject in a post-secondary institution. - Experience in developing course materials/curriculum - Experience in working with students with diverse backgrounds is a strong asset. - Sound knowledge of contemporary adult education principles. - An equivalent combination of education and experience may be considered. Requirements - Strong communication skills, verbal and written. - Ability to develop and implement new strategies, policies and procedures. - Ability to interpret and apply College, government, agency, and departmental policies, procedures and guidelines. - Strong interpersonal, organizational, and problem-solving skills. - Ability to exercise a high level of initiative and responsibility. - Ability to use tact and discretion to deal with or settle complex requests or complaints. - Ability to communicate effectively with people who have limited English language proficiency. Benefits - Extensive medical, dental, and vision coverage - Hybrid-work program for eligible positions - Generous vacation package plus paid time off during college winter closure (1 week in December) - Employer paid defined benefit pension plan - Potential eligibility for educational, training, and developmental programs - Access to on-site daycare subject to availability - Tuition waivers for courses at Langara College, subject to space availability - Course/program tuition reimbursements - Wellness classes and campus engagement events