• Ensure customer satisfaction by providing excellent customer support before, during, and after the deployment of Streem Energy's solutions. • Be responsible for interactions with German stakeholders (eg meter operators, grids). • Answer clients requests in a timely and accurate manner, always looking for simple and automated solutions to complex problems. • Monitor the Streem data quality overall to detect potential bugs and issues. • Establish a deep understanding of our clients’ business objectives, requirements, and KPIs. Reports clients needs and product feedback to ensure continuous improvement of our service. • Act as a strategic partner to our clients, advising them on best practices and identifying opportunities to optimise their use of our solutions.

Role Description Langara College is committed to Truth and Reconciliation. We are committed to creating a diverse and inclusive college community that celebrates its intercultural mosaic and place on traditional, ancestral, unceded Musqueam territory. We respect equity, diversity, and inclusion within our workforce; preference will be given to Indigenous candidates with lived experience that possess the qualifications for this position. Reporting to the Program Coordinator, the Instructor is responsible for the delivery and student evaluation of the assigned course(s) as described in the curriculum/course outline. Instructors are responsible for preparing materials that fulfill the course learning outcomes, planning lessons, developing assignments and exams that reflect the integrated nature of the curriculum. - Course Preparation, delivery, and administrative duties - Develops and/or revises curriculum in consultation with the Program Coordinator and others (e.g. the Teaching and Curriculum Development Centre), as required - Updates the course structure, teaching methods and evaluation tools as necessary - Selects and applies appropriate resources to enhance curriculum delivery - Delivers the curriculum in accordance with the course outline - Maintains a comprehensive and current knowledge of assigned subject areas - Facilitates the achievement of course learning outcomes and the educational goals of the students - Creates an environment conducive to purposeful learning and positive interaction - Monitors student performance and provides constructive feedback to the students throughout the duration of the learning process - Records student attendance - Ensures that all furniture and equipment in a classroom is returned to its original position at the end of class - Administers the Course Evaluation Form by the students according to stated procedures - Submits reports and records, including final grade breakdown, timesheets and attendance registers on time and in accordance with prescribed procedures - Input final grades into Langara’s student management system within 10 business days of the final class/exam - Sets and models a high standard of professional behaviour and appropriate appearance - Adheres to the Policies and Procedures of Langara College - Establishes and maintains effective relationships with administrators, peers, support staff, students and the community at large - Participates in scheduled meetings and appropriate college-related activities as requested by the Program Coordinator Qualifications - A Master’s Degree in appropriate discipline from an accredited university or license/designation in related field. In some programs Bachelor degree in related discipline is acceptable. - Project Management Professional (PMP)® designation - Specialized training or exposure to program area for which the position is responsible. - Minimum 2 years teaching experience in a similar course or related subject in a post-secondary institution. - Experience in developing course materials/curriculum - Experience in working with students with diverse backgrounds is a strong asset. - Sound knowledge of contemporary adult education principles. - An equivalent combination of education and experience may be considered. Requirements - Strong communication skills, verbal and written. - Ability to develop and implement new strategies, policies and procedures. - Ability to interpret and apply College, government, agency, and departmental policies, procedures and guidelines. - Strong interpersonal, organizational, and problem-solving skills. - Ability to exercise a high level of initiative and responsibility. - Ability to use tact and discretion to deal with or settle complex requests or complaints. - Ability to communicate effectively with people who have limited English language proficiency. Benefits - Extensive medical, dental, and vision coverage - Hybrid-work program for eligible positions - Generous vacation package plus paid time off during college winter closure (1 week in December) - Employer paid defined benefit pension plan - Potential eligibility for educational, training, and developmental programs - Access to on-site daycare subject to availability - Tuition waivers for courses at Langara College, subject to space availability - Course/program tuition reimbursements - Wellness classes and campus engagement events

Role Description The customer support role at Sleeper is the heartbeat of the company. You will play a key role in supporting and nurturing our user relationships, by collecting the voice of the customer and funneling feedback to appropriate channels. - Join a small, but passionate team that acts as the front-line to our users. - Help with user onboarding, resolve bug and usability issues, and collect and prioritize product and feature requests. - Be a skilled problem-solver who can ask questions to understand user feedback and isolate root causes of bugs. - Convey key product and feature priorities back to Sleeper’s product team. - Exhibit a high degree of empathy and a customer-centric personality. On the customer support team, you will focus specifically on the Sleeper Picks product, which is a lighter, more simplified variant of traditional Daily Fantasy Sports (DFS). - Emphasize quick-and-easy player selections and performance predictions. - Enhance the user experience for a DFS offering with broad appeal across a wider demographic. What you’ll do as a Customer Success Associate: - Provide exceptional customer service while demonstrating product and industry knowledge across several channels – email, chat, and social media. - Respond to user complaints, requests, and inquiries in a professional and timely manner. - Practice conflict resolution abilities and effective communication skills. - Assist Regulatory Operations, Compliance, and other internal teams with ad hoc requests and additional fraud reviews as needed. - Support interdepartmental (Operations, Fraud) needs as it pertains to user interactions and our DFS product. - Review player deposit and withdrawal transactions for potential fraud to ensure accounts are correctly maintained. Qualifications - 2+ years of prior experience in a direct Customer Support/Success role is required. - Excellent verbal and written communication skills to communicate and collaborate across multiple departments and with our users. - Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off is required. - Holiday and big game day availabilities across sports. Benefits - Competitive salary. - Comprehensive health, dental, and vision insurance. - 401(k). - Flexible working hours and remote work options. - Opportunities for career advancement. - Unlimited PTO.

• Becoming a trusted technical advisor and owning the technical relationship with customers. • Lead technical activities from deployment, to lunch and learn, to user training and support. • Collaborate with Rescale Solutions Architect to plan and execute a successful deployment of Rescale solutions. • Work independently to analyze technical needs, requirements, the customer's current infrastructure, operations, and workflows. • Onboard new customer workflows and grow Rescale footprint. • Gain deep knowledge of customer workflows and HPC environments. • Work with customers to define and execute customers’ digital transformation strategy to continue to migrate workloads from on-prem to the cloud. • Articulate and present Rescale solutions at conferences, user groups, webinars, etc. • Collaborate with Product Management and provide feedback to continuously improve the design of our ScaleX platform to make engineers more productive in the cloud.