• Support key ITIL processes, including Incident management, request management, problem management and change management. • Define and document runbooks and standard operating procedures. • Field operational requests from our Application Support team and other internal stakeholders • Triage and solve issues within defined SLA’s to ensure an excellent customer experience and to unblock other development and support teams • Maintain services once they are live by measuring and monitoring availability, latency and overall system health. • Identify and troubleshoot problems, investigate root causes, and champion fixes across the organization. • Work with infrastructure-as-Code (IaC) with a focus on continuous improvement. • Collaborate with cross-functional team members on features and implementation within an agile environment. • Report on SLAs and performance metrics as part of the Operations function. • Participate in on-call rotation.

• proaktywne dostrzeganie wyzwań i ich adresowanie wspólnie z zespołami backendowymi i devops • tworzenie szablonów i standardów infrastrukturalnych dla najczęstszych potrzeb zespołów developerskich (np. nowe serwisy, projekty Cloud Run) • rozwój i utrzymanie stacku observability (Loki, Grafana, Prometheus) oraz optymalizacja wykorzystania zasobów i kosztów chmury (GCP) • utrzymanie i rozwój wewnętrznych narzędzi self-hosted (m.in. NocoDB, n8n, Outline) • wsparcie infrastrukturalne zespołów Data Engineering i Data Science (m.in. Airflow, pipeline'y forecastingowe czy serwery pod ML) • zarządzanie infrastrukturą sieciową w darkstore'ach (sieć, CCTV, drukarki paragonów, urządzenia handheld) we współpracy z IT Managerem • budowanie i utrzymanie infrastruktury on-prem (serwery pod ML i workloady wymagające dużych zasobów, runnery CI/CD dla projektów mobilnych) • utrzymanie i usprawnianie procesów CI/CD (GitLab) oraz developer experience • budowanie infrastruktury pod rozwiązania AI (autonomiczne agenty, boty Slack, agenty code review, remote coding agents) • rozwój praktyk SRE: alerting, procesy zgłaszania i obsługi incydentów (PagerDuty, Slack)

• Conduct DevOps and DevSecOps activities for an Azure integration platform • Create and maintain GitHub CI/CD pipelines • Conduct Azure DevOps activities • Conduct Azure system administration • Build platform automation • Create and maintain PowerShell scripting • Understanding and provisioning of Azure Infrastructure services and network • Create and maintain containers and infrastructure (IaC, Terraform) • Deploy solutions through CI/CD pipelines • Embed DevOps best practices and process/tech improvements across the team and platform • Leverage AI tools to accelerate activities • Collaborate across technical teams • Create and maintain detailed technical documentation • Support troubleshooting and resolution of Production issues • Participate in Agile ceremonies • Report on progress and status of development

• Design, implement, and support secure Azure IaaS and PaaS solutions across enterprise environments • Build and maintain CI/CD pipelines using Azure DevOps and GitLab to enable efficient, automated software delivery • Develop and manage Infrastructure as Code solutions using Terraform and Ansible for provisioning and configuration management • Implement and maintain Zero Trust security architectures, including identity and access management (IAM), data encryption, and security controls • Identify, assess, and remediate infrastructure and application security vulnerabilities • Create and maintain monitoring, alerting, and operational dashboards using Azure Monitor, Log Analytics, and Application Insights • Troubleshoot production issues, restore services, and maintain operational runbooks and knowledgebase documentation • Collaborate with cross-functional teams to support cloud modernization initiatives