• Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements. • Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation. • Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners. • Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations. • Leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement. • Partner with centralized processing, underwriting, and closing teams to move loans efficiently. • Deliver a consistent, high-quality customer experience through phone, email, and text communication. • Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions. • Maintain active licensing, complete required education, and participate in ongoing professional development.

• Originate and manage purchase mortgage loans from application through closing • Convert company-provided opportunities into funded loans through proactive follow-up • Build strong relationships with customers and agents • Manage an active pipeline while meeting service levels and metrics • Leverage technology to manage pipeline health and customer engagement • Partner with processing, underwriting, and closing teams to move loans efficiently • Deliver a consistent, high-quality experience through communication • Stay current on market trends and regulatory requirements • Maintain active licensing and participate in professional development

• Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements. • Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation. • Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners. • Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations. • Leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement. • Partner with centralized processing, underwriting, and closing teams to move loans efficiently. • Deliver a consistent, high-quality customer experience through phone, email, and text communication. • Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions. • Maintain active licensing, complete required education, and participate in ongoing professional development.

• Establish, maintain, and enforce configuration management processes for enterprise systems and EM services. • Develop and manage configuration baselines for infrastructure, applications, and system components. • Review, assess, and track change requests to ensure proper documentation, impact analysis, and approval workflows. • Coordinate and support Change Advisory Board (CAB) meetings, including preparation of change records, technical summaries, and impact assessments. • Ensure all changes follow established lifecycle processes including submission, review, approval, implementation, and validation. • Maintain accurate Configuration Management Database (CMDB) records and system inventories. • Validate that configuration updates align with security requirements, STIG guidance, and RMF control documentation. • Track and report configuration deviations, unauthorized changes, and compliance gaps. • Collaborate with Systems Engineers, Platform Engineers, IA Security, and Architecture teams to assess risk and system impact prior to change implementation. • Support release management processes by ensuring configuration and change documentation is complete prior to enterprise rollout. • Assist with audit readiness by organizing and maintaining configuration records, version histories, and change evidence artifacts. • Develop and maintain configuration management plans (CMPs), standard operating procedures (SOPs), and governance documentation. • Identify opportunities to improve workflows, automation, and governance efficiency.