• Leads operational activities related to study planning, study execution, and the summarization of results from observational research studies • Coordinates the end-to-end process for executing observational or non-interventional research studies in compliance with GPP and SOPs • Plans, initiates, executes, and closes out primary data collection, chart review, database, and molecular epidemiology studies • Collaborates with colleagues in GMSA to support lead scientists in overall operational support for study conduct • Provides study-level management support including the execution of appropriate services for approved proposals/scopes of work • Participates in protocol and interim/final report preparation and literature review abstraction

• Engage with at-risk customers to mitigate churn risk and drive retention. • Establish and/or repair strategic relationships with at-risk customers. • Develop and execute recovery plans to get customers back on track. • Provide best practice recommendations and continuous optimization. • Deliver an engagement and communication strategy focused on meeting customer outcomes. • Monitor customer health and churn risk to address gaps. • Provide high-level oversight of customer strategic initiatives. • Advocate for customers internally and partner to adopt new practices. • Collaborate with internal teams to ensure clients progress toward goals. • Utilize experience to improve Customer Success processes. • Create and drive utilization of standard playbooks and documentation. • Maintain industry and technical knowledge by attending workshops.

• Serve as the primary point of contact for consented patients across the treatment journey from enrollment through therapy initiation and continuation • Conduct patient needs assessments addressing coverage, affordability, and logistical barriers to access for consented patients • Assist in coordinating care across healthcare providers, caregivers, and sites of care to ensure continuity and timely progression to therapy for consented patients • Maintain accountability for end-to-end patient progression • Act as a field-based expert on reimbursement, coverage pathways, and payer policy impacting Pfizer therapies • Provide guidance on the prior authorization process, step edits, coding, and payer-specific requirements • Support resolution of reimbursement challenges through appropriate escalation and coordination • Deliver compliant education on reimbursement processes, coverage pathways, and patient access resources • Develop and execute account-level access strategies to improve patient access at scale • Engage with payer organizations to clarify coverage policies and support resolution of access challenges • Provide actionable insights on payer trends, reimbursement challenges, and access barriers to internal stakeholders • Collaborate with Sales, Key Account Managers, Marketing, and Patient Solutions teams to ensure aligned execution of access strategies

• Serve as the primary point of contact for consented patients across the treatment journey from enrollment through therapy initiation and continuation • Conduct patient needs assessments addressing coverage, affordability, and logistical barriers to access for consented patients • Assist in coordinating care across healthcare providers, caregivers, and sites of care to ensure continuity and timely progression to therapy for consented patients • Maintain accountability for end-to-end patient progression, ensuring proactive identification and resolution of barriers • Act as a field-based expert on reimbursement, coverage pathways, and payer policy impacting Pfizer therapies • Provide guidance on the prior authorization process, step edits, coding, and payer-specific requirements • Support the resolution of reimbursement challenges through appropriate escalation and coordination • Deliver compliant education on reimbursement processes, coverage pathways, and patient access resources • Develop and execute account-level access strategies to improve patient access at scale • Engage with payer organizations to clarify coverage policies and support resolution of access challenges • Provide actionable insights on payer trends, reimbursement challenges, and access barriers to internal stakeholders • Collaborate with Sales, Key Account Managers, Marketing, and Patient Solutions teams to ensure aligned execution of access strategies