Communications APIs. Unified Communications. Contact Centers. Now we're talking.
Technical Support Engineer – Voice & Video API
Location
Mexico
Posted
8 days ago
Salary
0
Seniority
Senior
Job Description
Technical Support Engineer – Voice & Video API
Vonage
• Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations • Communicate effectively (both verbal and written) with our customers and internal stakeholders • Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly • Contribute to internal and external knowledge bases • Collaborate with your team to identify bugs and escalate to next-level support • Communicate well with different audiences (developers, technical and non-technical users)
Job Requirements
- Bachelor’s degree in computer science or equivalent.
- At least 5 years of experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors.
- Experience supporting or implementing video and or voice APIs or SDKs.
- Experience with some of the following technologies: IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSocket.
- Voice technologies: e.g., VoiceXML, CCXML, WebRTC.
- Voice software: e.g. Asterisk, Freeswitch, Kamailio, Voxeo Prophecy.
- Capable of troubleshooting client and server-side code.
- Proficiency utilizing Zendesk’s advanced AI features and virtual agents to streamline ticket routing, automate responses, and improve resolution efficiency.
- Experience with other programming languages: PHP, Python, Ruby, Node
- JavaScript, iOS or Android development experience
- Experience building applications using iOS, Android or Javascript
- Conceptual understanding of the principles of good software design.
Benefits
- Medical Insurance
- Group Life Insurance
- Meal Card (Pluxee Tienda Card)
- Volunteer Time (VTO)
- Ericsson Care Line
- Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.
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