• Handles incoming telephone calls / emails in accordance with service model. • Responds to general inquiries concerning transition activities. • Creates electronic record to capture customer interactions. • Assist with customer escalations and issues resolution. • Assist in training of new associates and team members. • May provide assistance with and/or lead People Support Center projects. • Coordinates with internal shared services to ensure all aspects of transitions are covered. • Establishes and maintains record keeping and filing systems. • Processes all salary changes due to merit increases. • Answers routine payroll/Kronos questions for managers and employees. • Answers benefits questions for managers and employees. • Ensures all necessary forms and documentation are completed for any leave of absence. • Assists with processing of terminations.

Role Description Snapscale is seeking a skilled Verification of Benefits (VOB) Specialist with Ophthalmology experience to support a US-based Ophthalmology clinic in a remote setup. This role is responsible for verifying patients' insurance eligibility, benefits, and coverage before services are rendered, ensuring accurate patient financial information, minimizing claim denials, and delivering a seamless patient experience. The ideal candidate has hands-on experience with U.S. insurance verification, prior authorizations, and Ophthalmology clinic workflows. - Verify patients' vision and medical insurance eligibility, benefits, copays, deductibles, coinsurance, out-of-pocket maximums, and coverage limitations - Verify patients' insurance eligibility and benefits with commercial insurance providers, Medicare, Medicaid, and other payers - Perform comprehensive Verification of Benefits (VOB) prior to scheduled appointments to ensure accurate coverage information - Determine prior authorization requirements and initiate authorization requests when necessary - Contact insurance carriers to resolve eligibility discrepancies, benefit questions, and authorization issues - Document insurance verification details accurately within the clinic's EMR/EHR or practice management system - Communicate insurance coverage, patient financial responsibility, and missing information to clinic staff - Assist with same-day insurance verification requests and scheduling exceptions - Answer inbound calls and assist patients with insurance-related inquiries - Schedule, reschedule, confirm, and follow up on patient appointments as needed - Maintain accurate patient records while ensuring HIPAA compliance and adherence to clinic policies Qualifications - Must have hands-on experience as a Verification of Benefits (VOB) Specialist supporting U.S.-based healthcare providers (required) - Must have experience working with a U.S.-based Ophthalmology clinic or physician (required) - Strong experience verifying insurance benefits with commercial insurance providers, Medicare, Medicaid, and other U.S. payers - Strong understanding of U.S. health insurance plans and payer structures - Knowledge of deductibles, copayments, coinsurance, out-of-pocket maximums, and prior authorization requirements - Experience processing prior authorizations and communicating directly with insurance providers - Experience using EMR/EHR systems and documenting insurance verification accurately - Familiarity with CPT, ICD-10, and HCPCS codes is an advantage - Medical billing and coding experience is a plus - Strong written and verbal English communication skills - Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment - Strong customer service, analytical, and problem-solving skills - Must be comfortable working in a remote setup with a reliable internet connection and dedicated workspace Benefits - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development

• Plan and facilitate company events that will engage employees and foster team spirit. • Achieve high feedback ratings and ensure healthy participation rates across departments. • Facilitate employee onboarding to ensure a positive experience, including conducting orientations. • Manage employee files and ensure compliance with pre-employment requirements. • Assist with learning and development programs to promote growth opportunities for employees. • Liaise with 3rd-party training providers and manage educational support programs.

• Serve as a trusted advisor to leaders, managers, and employees, ensuring people strategies support business goals and organizational success. • Partner closely with business leaders, their management teams, and People & Culture leadership to understand business priorities and develop talent strategies that drive results. • Provide visibility into organizational health, talent risks, workforce trends, and people-related opportunities through data-driven insights and recommendations. • Influence and guide leaders through organizational growth, change initiatives, workforce planning, and team effectiveness strategies. • Demonstrate strong business acumen by understanding operational priorities, financial drivers, and organizational objectives to deliver practical HR solutions. • Partner with managers to establish team structures, define roles, set performance expectations, and develop talent strategies that support business needs. • Support leaders in attracting, hiring, onboarding, developing, and retaining top talent. • Facilitate talent reviews, succession planning, leadership development, and career growth discussions. • Guide managers through performance management processes, goal setting, feedback conversations, and employee development planning. • Identify organizational trends and recommend solutions to improve engagement, productivity, retention, and team performance. • Coach leaders and managers on effective people leadership practices, including performance management, employee development, team engagement, and conflict resolution. • Hold managers accountable for consistent application of company policies, performance expectations, and people management responsibilities. • Provide training and coaching on leadership effectiveness, interviewing and selection practices, performance improvement planning, and employee development. • Build manager capability by equipping leaders with tools, resources, and best practices to successfully lead and develop their teams. • Serve as a trusted resource for employees and managers, addressing employee relations matters with professionalism, fairness, consistency, and sound judgment. • Conduct and support employee investigations, conflict resolution, performance concerns, and other sensitive workplace matters. • Partner with leaders to identify and mitigate people-related risks while maintaining a positive employee experience. • Advocate for employees while balancing business needs and organizational objectives. • Promote an inclusive, high-performing culture aligned with company values. • Partner with leaders on organizational design, restructuring efforts, workforce planning, and change management initiatives. • Provide guidance on compensation programs, job leveling, promotions, and other talent-related decisions. • Support annual talent processes, including performance reviews, compensation planning, engagement initiatives, and succession planning. • Lead and support organizational changes while ensuring effective communication, stakeholder alignment, and employee support. • Drive consistency, compliance, and process excellence across HR programs and initiatives. • Maintain a strong understanding of employment laws, HR trends, and best practices. • Utilize data, metrics, and insights to inform recommendations and measure effectiveness of people strategies. • Lead cross-functional HR projects and initiatives from planning through execution.