Role Description As a Senior Software Developer III on the Back End team, you operate as a technical leader within your team and across the broader engineering organization. You shape architecture and design, raise the bar on engineering quality, mentor other developers, and partner closely with cross-functional stakeholders to translate technical decisions into business value. You are equally comfortable writing code, reviewing designs, and influencing how the platform evolves. 📍 Location: This is a fully remote position located in Colombia. Core Responsibilities - Architecture, Design & Technical Direction - Create architecture, prototypes, and design proposals that deliver near-term business value while aligning with the future-state product and platform vision. - Influence technical direction through architecture reviews, RFCs, design discussions, and hands-on collaboration. - Partner with senior developers, architects, and tech leads to define and execute the product/platform architecture roadmap. - Balance delivery speed, quality, maintainability, and long-term platform health when making technical decisions. - Delivery & Engineering Excellence - Break down large initiatives into parallelizable chunks of work that deliver incremental business value. - Champion proposals through all phases of the SDLC, from design through production implementation. - Contribute to improving the core product build, CI/CD pipelines, and overall SDLC. - Troubleshoot and eliminate root causes of persistent production issues; drive reliability, observability, monitoring, and incident response. - Keep technical documentation current and create new artifacts as needed. - Collaboration & Leadership - Facilitate design discussions within and across teams. - Represent the team in technical discussions with Tech Leads, Operations, Product/UX, Security, Domain SMEs, and external stakeholders. - Act as a trusted technical leader, helping teams succeed through collaboration, influence, and shared ownership. - Mentor other developers through design reviews, pair programming, and code reviews; contribute to raising overall engineering maturity. - Share knowledge of new technologies and industry best practices to strengthen team-wide coding standards. - Evaluate emerging technologies, frameworks, and cloud capabilities that could benefit the platform. - Back End Platform Responsibilities - Design and build key features and architectural improvements for the platform, end-to-end, using modern .NET technology and architecture. - Take initiative on complex, business-critical challenges such as third-party extensibility and real-time multi-user synchronization. - Build and maintain services across both monolith and microservice architecture. - Create and optimize complex SQL Server queries, stored procedures, and functions. - Collaborate with a team of deep technical experience and strong domain knowledge; brainstorm and share ideas within an agile team of developers, testers, and a product owner. Qualifications - Degree in Computer Science, Software Engineering, or equivalent practical experience; 8+ years of professional software development experience with demonstrated impact beyond a single team. - In-depth experience with server-side .NET and C#, including highly distributed microservice architecture. - Proven experience designing and operating distributed, cloud-native, SaaS/multi-tenant platforms at scale, ideally on AWS. - Strong software fundamentals: OOP, design patterns, SOLID principles, and a track record of advocating for code quality. - Experience with test-driven development, including unit, integration, and end-to-end testing. - Experience designing and consuming well-designed HTTP APIs (REST, GraphQL, or similar). - Experience with both monolith applications and microservices. - Knowledge of relational databases, such as SQL Server. - Experience mentoring developers and influencing architectural decisions across teams. - Strong written and verbal communication skills; comfortable operating in fast-moving environments with ambiguity and evolving requirements. - Strong initiative to improve processes, tools, methodologies, and product quality. Nice to Have - Experience with container technologies such as Docker, ideally with orchestration such as Kubernetes. - Experience with cloud providers beyond AWS (Azure, Google Cloud). - Knowledge of accounting and auditing concepts. - Contributions to open-source projects or a strong GitHub portfolio. Tech Stack - Languages & Frameworks: .NET, C# - Cloud & Infrastructure: AWS (S3, Secrets Manager, Lambda, SQS, SNS, DynamoDB, EKS, etc.), CloudFormation, Terraform - Data: SQL Server, AWS RDS SQL Server - Testing & Observability: New Relic, AWS CloudWatch - Tooling: Jira, Visual Studio, GitHub, Devin, Claude Code Benefits - ¨Contrato a termino Indefinido¨ with all the legal benefits - Prepaid Medicine - Life insurance and funeral assistance - Internet allowance - Home office stipend - Competitive compensation — above the market average - 100% remote work environment and an excellent work-life balance - Opportunity to work for a growing global SaaS leader company - A culture that promotes independence, innovation, trust, and accountability - Open space to be creative, innovative and strategize for the future - Mentorship by highly experienced professional - Budget for training, we want you to grow - 5 Personal Time Off days per year - Sick Leave Top up to total 100% of salary paid by the employer from Day 3 to 90. - Recognition Award, additional paid time off in recognition of the corresponding year of service - Upgrade vacation starting at 5 years of service - AI-first environment: Be part of an AI-first engineering organization that embraces modern tools, automation, and AI-driven ways of working.

• Own the 0→1: define the product vision, strategy, and roadmap for the Employer vertical, from first customer conversations through first shipped products and early revenue. • Be the connective tissue across Turquoise's employer subject-matter experts, translating deep employer and broker knowledge into a concrete product plan—supported by dedicated solutions engineering and flexible engineering resourcing. • Develop and defend your own point of view on employer ecosystem dynamics—plan design, self-insurance, incentives, steerage, care navigation, and direct contracting—and use it to make sharp prioritization calls. • Relentlessly drive early-stage concepts through iteration, execution, and enhancement, validating with real employer and broker customers and making the calls that move the vertical forward under uncertainty. • Turn Turquoise's pricing and contract data assets into products that solve concrete employer and broker problems. • Facilitate airtight coordination across disciplines within Turquoise—Engineering, Design, GTM, and Solutions—and across key external stakeholders including benefits leaders, brokers, consultants, and TPAs. • Be the customer's voice: build direct relationships with employer benefits teams and their advisors and bring their reality back into the roadmap. • Continuously hone industry and subject matter expertise, staying ahead of market trends and regulatory developments (e.g., CAA transparency and fiduciary obligations) so Turquoise anticipates the tailwinds and headwinds in the employer space.

• Support the development and execution of ultra-pure water (UPW), wastewater treatment, water reuse, and related utility systems for semiconductor and advanced manufacturing facilities. • Provide technical leadership during project planning, system integration, commissioning, startup, troubleshooting, and operational optimization activities. • Develop and implement semiconductor-focused standards, commissioning documentation, and execution methodologies to improve project consistency and delivery effectiveness. • Collaborate with engineering, operations, construction, and end-user teams to ensure systems are designed for operational efficiency, maintainability, reliability, safety, and long-term scalability. • Evaluate facility and utility layouts to recommend improvements that enhance operational access, maintenance strategies, constructability, and overall system performance. • Serve as a technical resource for semiconductor manufacturing requirements, helping internal teams understand industry expectations, design philosophies, operational drivers, and critical utility performance requirements. • Support factory and utility startup activities, including system turnover, operational readiness, functional testing, performance verification, and ramp support. • Assist in identifying technology gaps, execution risks, and process improvement opportunities associated with semiconductor water and wastewater systems. • Participate in the development of technical training materials and educational sessions for both internal personnel and external customers. • Interface with clients, equipment suppliers, integrators, and project stakeholders to align technical requirements, operational objectives, and project execution strategies. • Contribute to lessons learned, best practices, and continuous improvement initiatives to strengthen Aquatech’s long-term microelectronics capabilities.

• Design and execute comprehensive enablement plans to educate partner Solutions Architects and Sales Engineers on the Talkdesk value proposition, product architecture, competitive differentiators, and roadmap. • Support the development of Partner Competency Centers by coaching on effective technical discovery, platform demonstrations, and proof-of-concept (POC) execution. • Develop and maintain deep domain expertise in the regional Partner landscape, understanding their current go-to-market (GTM) strategy, areas of focus, and identifying new opportunities for expansion. • Provide technical expertise on Agentic AI solutions within the contact center, including prompt engineering, RAG implementations, tools integration, and guardrail best practices. • Provide technical oversight, guidance, and direct assistance to Partner sales teams in understanding complex customer business and technical requirements, use cases, and solution design. • Lead advanced technical discussions, conduct compelling demonstrations of the Talkdesk platform, and articulate the ease of integration within an enterprise ecosystem. • Develop a deep understanding of the enterprise ecosystem, including integration requirements with CRM (e.g., Salesforce, Microsoft Dynamics), WFM, Knowledge Management, and UCaaS vendors. • Act as the critical communication channel to Talkdesk Product Management and Engineering teams, relaying Partner and customer needs, market trends, and product enhancement requests. • Represent Talkdesk as a technical expert at regional Partner summits, technical events, webinars, and conferences. • Ability to travel approximately 35-70% of the time across Australia, New Zealand, Singapore, and other ASEAN countries as required.