• Execute industry leading medical device B2C sales through the application of complex sales techniques • Support the Chicago/Central Plains territory for Cochlear • Engagement Managers are embedded in the territory sales strategies as experts of Cochlear products • Implement local consumer marketing and candidate nurture strategies • Manage, develop and inspire mentoring volunteers • Provide candidate communication through various vehicles • Demonstrate sales and business acumen • Maintain accurate documentation of all sales activities and customer interactions • Collaborate with B2B teammates to educate on products • Execute sales and marketing initiatives

• Review claim files regularly for quality • Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints) • Coach and counsel employees on performance in a responsive and timely manner • Resolve a variety of customer service issues through communication and interaction • Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs • Manage employee recruitment and development effectively • Identify and implement staff development and training needs to support an effective succession plan • Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations • Maintain knowledge of current industry developments and best practices • Participate in committees and projects that will support the organization's goals and objectives

• Manage and interface with a portfolio of assigned customers • Manages technical interactions between Support, Engineering and Product to deliver a unified support experience to Customers • Develops relationships with key business and technical stakeholders across assigned accounts • Runs regular case and metric review meetings • Communicates status of customer issues and overall health internally as necessary, within Support, to other departments and to executives • Manages escalated Customer issues through to resolution, in conjunction with Escalation Manager • Understands the Customer's customizations and technical needs and is able to communicate these to other departments • Works with the AM to inform and plan with the customer: Upgrades and other rollouts, Upcoming maintenance events

• Develop and execute a global growth strategy for P&G in Beauty & Personal Care. • Partner closely with cross-functional teams to deliver value‑added solutions. • Lead complex global engagements and influence at senior levels. • Drive profitable growth through strategic planning and disciplined execution. • Travel within North America and potential Global travel required. • Build relations with R&D and Purchasing group. • Develop business strategy and work towards value-added specialty projects in R&D. • Align and support activities of Momentive Commercial and Marketing specialists. • Create a vision for the Strategic account team that will drive providing a "Seamless Customer Interface". • Maintain a cohesive multifunctional global team motivated by success. • Provide regular business updates to management and stakeholders.