• Respond to customer inquiries via email, chat, text, and/or phone in a timely and professional manner • Resolve customer issues accurately while adhering to company policies and service standards • Maintain detailed and accurate documentation in tickets and internal systems • Ensure proper ownership of customer conversations, including follow-ups and handoffs • Meet or exceed defined performance metrics (e.g., QA score, response time, resolution time, tickets per shift) • Collaborate with cross-functional teams (Sales, Operations, Production, etc.) to support customer needs • Contribute to process improvements by identifying recurring issues or inefficiencies

• Handling inbound and outbound calls in a high-tech environment • Resolving general questions regarding insurance, financial assistance, and processing payments • Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary • Responds to requests for information by patient/account holders in a professional, thorough, explainable manner • Acts to gain payment or arrangement of payment on behalf of the client as appropriate • Follows client-specific protocols and policies when carrying out duties • Investigates and responds to client enquiries as needed • Enters and monitors payment arrangements • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

• Inbound Customer Support: Handle incoming customer inquiries, objections, and complaints across multiple communication channels. Provide solutions, escalate issues when necessary, and build trust through positive, professional interactions. • Outbound Customer Outreach: Initiate calls to prospects and existing customers, present products or services, highlight features and benefits, and close sales. Stay organized with follow-ups to maximize conversions and exceed monthly targets. • Lead Development & Management: Generate and maintain leads from campaigns, track interactions, and update all information accurately in communication platforms to ensure smooth and efficient sales processes. • Professional Collaboration: Communicate effectively with your team and support retail locations to meet targets. Share insights, trends, and feedback to improve the customer experience across the organization. • Exceed Customer Expectations: Go above and beyond in every interaction, overdelivering on issue resolution, following up proactively, and finding ways to make customers’ lives easier while supporting sales goals.

Role Description At SIXT, we keep the world moving — and our international Customer Service & Sales Team is at the heart of it all. As an English-speaking Customer Service Agent (m/f/d), you'll be the friendly voice and helping hand that ensures every customer, from families heading on holiday to business travellers racing to meetings, gets the premium experience they deserve. This is a fully remote position with a night-shift schedule from 6pm to 8am, giving you the flexibility to work when the world slows down. If you have a passion for people and a customer-first mindset, this could be the perfect ride for you. Apply now and join Team Orange! - You are the first point of contact for our customers, advising them on bookings, rental agreements, complaints, and invoices. - You support business and private customers by phone and email, helping them navigate online booking systems, make reservations, and find the right solution for any issue. - You approach every interaction with a sympathetic ear and a solution-oriented mindset, offering customers a full-service experience. - You collaborate closely with other departments to deliver the best possible service and drive customer satisfaction and loyalty. Qualifications - You are fluent in English (written and spoken) with a clear and confident way of expressing yourself. - You are available to work fully remotely from Portugal in rotating shifts from 6pm to 8am. - You enjoy customer contact and handle challenging situations with professionalism and warmth — prior experience in customer service, a call centre, or BPO environment is a plus. - You are organised, communicative, resilient under a heavy workload, and highly dependable. - You thrive in international teams and value the exchange with colleagues across different backgrounds. - You are comfortable working with MS Office programs, especially Outlook, Word, and Excel. Company Description We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!