• Assist with new system setups – helping configure workflows, permissions, and templates based on client needs • Support clients with the day-to-day use of their HR platforms (e.g. troubleshooting, updates, user access, reporting) • Help with data migrations and testing during implementations or updates • Create and maintain documentation, training materials, and how-to guides for clients • Deliver practical training and walkthroughs to help users feel confident using their systems • Collaborate with our senior consultants to continuously improve how we support clients • Spot opportunities to streamline HR processes using tech

• Provide client-facing implementation consulting on cloud-based talent acquisition technology solutions. • Follow delivery methodologies appropriate to the project and the consultant’s role, while promoting industry best practices. • Deliver high quality execution, completion rates, and maintain high client satisfaction on all engagements. • Deliver effective change management strategies, including communications, testing and training programs. • Demonstrate the highest level of ethical behavior and personal integrity. • Engage in positive and proactive communication with peers and colleagues, building effective relationships within and across the business. • Apply talent acquisition strategies and concepts in organizations with diverse needs. • Provide functional process and design support to understand the current and desired future state of people, processes, and technology across multiple technology platforms. • Gather feedback to accurately assess the business requirements, pain points and gaps facilitating best practice recommendations and the optimal use of SmartRecruiters. • Be versatile, effective, and continually deepen skill sets in recruitment practices and technology platforms.

Meet the Team Cisco ThousandEyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios. Your Impact When enterprise customers adopt ThousandEyes, early success depends on expert guidance and hands-on enablement. As an Implementation Engineer, you will engage with customers during the initial stages of their journey to ensure successful deployment, adoption, and value realization of the ThousandEyes platform. You will deliver enablement, implementation, and optimization services, acting as a trusted technical advisor throughout the engagement. This includes planning and executing deployments, configuring monitoring, documenting solutions, delivering customer training, and providing best-practice recommendations tailored to each environment. The role requires deep knowledge of the ThousandEyes platform, experience with monitoring systems, and a strong foundation in core network architecture. You will be a polished, customer-facing generalist, comfortable engaging with a broad range of technical and business stakeholders. Minimum Qualifications - Project management and consulting experience with the ability to prioritize and accomplish tasks in tight timeframes - Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred) - Experience maintaining or implementing LAN/WAN environments - Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs - Experience with at least one programming language (Java, Python, JavaScript, etc.) Preferred Qualifications - Bachelor's or advanced degree in a technical field, or equivalent working experience - At least 5+ years experience working in a customer-facing role - Experience with Cloud/SaaS software products - Enjoy a fast-paced, multifaceted environment - Outstanding communication and problem-solving skills - A standout "customer first" attitude Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Role Description In this role, you will act as a project manager and delivery owner of bulk internet service implementations. You will serve as a trusted connectivity advisor to property owners, executive stakeholders, and site teams. You will leverage administrative support, ISP partner management, and cross-functional collaboration to drive project timelines, enforce scope boundaries, and ensure successful go-live launches. Location: United States (Remote / WFH, with infrequent travel) Reports To: Implementation Team Lead / Director of Professional Services Core Objectives & Responsibilities - Project Ownership: Manage multiple concurrent property implementations from contract execution through property management system (PMS) integration, resident communications, go-live, and Account Management handoff. - Time-to-Market Optimization: Drive internal and external stakeholders to compress contract-to-go-live cycles, maintaining focus on predictable go-live dates that unlock property revenue and program value. - Task Execution & Delegation: Own the execution of backend administrative tasks through a mix of self-performance and delegation to administrative support staff, auditing admin output, verifying task completion, and remaining fully accountable for project quality and outcomes. - Client Leadership & Scope Protection: Serve as the authoritative internet connectivity advisor for property leadership. Drive direct, outcome-focused client communications, set clear operational boundaries, and firmly prevent scope creep or unapproved custom requests. - Cross-Functional Alignment: Partner seamlessly with internal departments, including Sales/Solution Consulting, Internet Provider Relations, Resident Marketing, and Account Management. - Data Integrity & Oversight: Ensure 100% accuracy between account records, property level contracts, provider contracts, Salesforce records, and internal admin systems to achieve clean financial audits prior to project handoff. - KPI Excellence: Consistently meet or exceed core team performance metrics, including Time-to-Launch, Go-Live Date Reliability, Post-Go-Live Handoff Speed, Onboarding CSAT, and Communication SLAs. Qualifications - 2+ years of project management, customer success, or professional services experience in Telecommunications (internet connectivity), Property Management, or PropTech. - Proven track record of managing high-volume, concurrent project pipelines without sacrificing quality or stakeholder alignment. - Demonstrated ability to speak with authority, negotiate skillfully, push back tactfully against demanding client requests, and manage conflict calmly. - Proficiency with project workflows, Salesforce CRM, AI workflow automation, and data analysis using spreadsheets (Excel/CSV charge reconciliation). - Exceptional organizational and professional communication skills. - Personal attributes: Highly motivated, proactive, driven, results-oriented, agile, empathic, and curious. Bonus - Familiarity with Bulk Internet Contracts or Property Management Systems (PMS) such as Yardi, RealPage, AppFolio, or Entrata. Travel - Infrequent domestic travel (5-10%) may be required for team offsites, key client engagements, or industry events. Benefits - Competitive salary and performance-based bonus - Health, dental, vision, and HSA - 401(k) with company match - Basic life & AD&D coverage - PTO in accordance with the company’s current PTO plan - Holiday pay in accordance with the company’s current paid holiday schedule