Role Description We're looking for an experienced IT Service Transition specialist to join us immediately on a 3-month contract, supporting a large-scale, multi-site hospitality customer with network deployment spanning Wi-Fi remediation, SD-WAN (Software-Defined Wide Area Network), and hosting workstreams. This is an inflight, high-profile programme, so you'll need to get up to speed quickly and pick up existing workstreams with minimal ramp-up time. You'll own the transition of services from delivery/project phase into live operational support, ensuring a smooth handover with minimal disruption to a high-complexity, high-profile client. - Leading end-to-end service transition planning and execution - Coordinating handover between project delivery, engineering, and service delivery teams - Managing transition documentation, RAID logs, and go-live readiness criteria - Acting as a key point of contact for client stakeholders throughout transition - Identifying and mitigating transition risks across a multi-site network - Providing transition governance, reporting, and executive-level updates to programme boards, service leadership, and customer stakeholders - Confirming the target operating model is ready before go-live, including support ownership, resolver groups, SLAs (Service Level Agreements), OLAs (Operational Level Agreements), and escalation paths - Planning and coordinating knowledge transfer sessions for service desk, NOC (Network Operations Centre), engineering, and service management teams - Owning service readiness assessments across people, process, tooling, monitoring, documentation, support model, knowledge management, and supplier dependencies - Driving operational acceptance and formal service acceptance into business-as-usual (BAU) support - Planning and managing Early Life Support (ELS) and hypercare periods, ensuring a smooth transition into steady-state operations - Ensuring transition activity is aligned to change, release, and CAB (Change Advisory Board) governance, including go-live approvals, implementation, rollback, and communication plans - Ensuring operational tooling, monitoring, alerting, asset data, CMDB (Configuration Management Database) records, and service dependencies are fully validated ahead of service acceptance Qualifications - A proven Service Transition background within an MSP (Managed Service Provider) environment - Strong process, transition, and governance discipline - Solid working knowledge of cloud and networking technologies, including Microsoft, Meraki, and Fortinet - Experience delivering into enterprise or mid-market accounts - Strong understanding of ITIL Service Transition, Service Validation & Testing, Knowledge Management, Change Enablement, and Service Acceptance - Comfortable managing complex, multi-stakeholder transitions under time pressure, with the ability to hit the ground running on live projects - Experience managing transitions involving multiple suppliers and customer stakeholders - Experience working with ServiceNow, CMDB management, and operational monitoring platforms Requirements - Desirable: Hospitality or multi-site retail sector experience - ITIL or formal service transition qualifications - Exposure to SD-WAN and network security transition Benefits - This is a 3-month contract with an immediate start, paying up to £600 per day (dependent on experience).

• Create solution architecture designs that meet business requirements and adhere to corporate architecture standards • Oversee the detailing of solution designs • Engage application architects and teams to proactively participate in the predefined architecture process • Participate in architecture forums with peer architects from the business unit

• Develop and implement program strategies, objectives, and metrics to achieve business goals. • Oversee the planning, execution, and integration of multiple projects within the program. • Coordinate cross-project activities and facilitate collaboration across functional teams. • Manage and allocate program resources and budget, ensuring cost-effectiveness. • Identify, monitor, and manage program risks and issues, developing contingency plans when needed. • Communicate regularly with stakeholders to provide updates, gather feedback, and align expectations.

• Monitor, triage, and respond to security alerts, incidents, and investigations across endpoint, cloud, and email security tooling. • Support vulnerability management efforts, including scanning, prioritization, remediation tracking, and cross-team coordination. • Create and maintain processes that increase system efficiency and reduce manual intervention, including employee onboarding and offboarding. • Manage and maintain the corporate hardware fleet, operating systems, software, mobile device management, and information security tools. • Provide support for corporate IT and InfoSec issues. • Liaise with vendors and other IT personnel for problem resolution. • Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for internal IT needs. • Support security and technology roadmap projects and process improvement initiatives. • Promote a culture of security awareness through regular training and communication.