Job Summary: We are seeking an experienced IT Knowledge Management Support Specialist (Technical Writer) to support enterprise IT operations and Enterprise Management (EM) activities across the Military Health System (MHS). This role is responsible for developing, maintaining, and improving technical documentation, knowledge articles, operational procedures, and configuration records to support enterprise system sustainment and modernization efforts. The ideal candidate has strong technical writing skills combined with a solid understanding of enterprise IT systems, change management processes, and structured knowledge management practices in a regulated DoD environment. *This position is contingent upon contract award.* Job Duties and Responsibilities: Core Responsibilities - Develop, edit, and maintain technical documentation including standard operating procedures (SOPs), knowledge articles, system diagrams, configuration baselines, and release documentation. - Create and manage structured knowledge content supporting Enterprise Management (EM) processes, application packaging, configuration updates, and release validation activities. - Translate complex technical concepts into clear, concise documentation for technical and non-technical audiences. - Maintain documentation of repositories in accordance with organizational knowledge management standards and version control practices. - Support Change Advisory Board (CAB) processes by documenting change records, technical impact summaries, and release notes. - Ensure documentation reflects current configurations, STIG compliance updates, RMF-related control documentation, and system changes. - Coordinate with Systems Administrators, Engineers, IA Security personnel, and Architects to capture accurate technical details. - Support audit readiness by organizing and maintaining required documentation artifacts and evidence. - Assist in developing documentation templates, style guides, and governance standards to improve consistency and quality. - Participate in process improvement initiatives to enhance documentation accuracy, accessibility, and lifecycle management. - Perform additional duties as assigned in support of enterprise IT knowledge management objectives. Job Requirements (Education/Skills/Experience): Required Qualifications - Active Secret clearance - Proven experience developing and maintaining technical documentation in enterprise IT environments. - Strong understanding of IT infrastructure concepts, including Windows enterprise environments, Active Directory, networking fundamentals, and system configuration management. - Experience supporting documentation within regulated environments (DoD, federal, healthcare, or similar). - Familiarity with change management processes, release workflows, and configuration management practices. - Strong written and verbal communication skills with demonstrated attention to detail and accuracy. - Ability to organize large volumes of technical information into structured, searchable knowledge repositories.

• Work alongside senior technical writers and product managers to drive documentation planning as part of the go-to-market (GTM) process • Collaborate with Support, Support Engineers, and Technical Services teams to identify documentation gaps, validate accuracy, and ensure content meets customer needs • Produce high-quality admin-level end user documentation that keeps pace with ongoing continuous (SaaS) delivery of new features and release notes • Perform topic-based authoring and single-source publishing using the firm’s content management system (CMS) • Apply structured authoring principles using concept, task, and reference topic types to create consistent, user-focused documentation • Apply metadata tags to all documentation topics to support content organization, findability, and long-term information architecture goals • Work with product managers and developers to create customer-facing release notes • Employ in-software help and notification features (e.g., Intercom) to deliver contextual assistance and promote new features • Review past documentation for accuracy and content and work with subject matter experts (SME) and senior technical writers to update content • Contribute to and follow Vasion’s evolving design and style guides, especially aspects that cover technical/feature terminology • Assist with other external-facing technical writing and editing projects as needed

As a Senior Technical Writer at vCluster, you aren't just writing manuals; you are architecting our product's "Golden Path." In this role, you will be a key contributor to our user's success by building a world-class documentation experience that scales as we define the Kubernetes virtualization category. Your Role and Impact: - Documentation Architecture & Strategy: Own the ultimate outcome: a cohesive, intuitive, and high-impact documentation ecosystem. You will operate as the "Product Manager" for our docs—moving beyond simple task-writing to design a scalable content strategy that guides users from open-source curiosity to enterprise mastery. - Framework Mastery: Implement industry-standard structures like the Diátaxis framework. You will bring order to complexity by clearly separating conceptual guides, tutorials, how-tos, and reference material, ensuring every developer finds exactly what they need in seconds. - The "Golden Path" Onboarding: Lead the consolidation of our onboarding journeys. You will transform our current landscape (spanning 6 different paths) into a singular, high-velocity "Golden Path" that ensures a "Wow" experience for every engineer's first cluster deployment. - Cross-Functional Engineering: Partner closely with DevRel, Engineering, and Product to build strong feedback loops and documentation testing. You’ll establish the contribution guidelines that allow our entire technical team to contribute to a state-of-the-art internal knowledge base. - Disciplined Execution: Manage the lifecycle of versioned, open-source, and platform documentation with a "value over volume" mentality—ensuring our docs are as robust and reliable as the code they describe. This Role is a Fit for You If: - Experience: You have 5+ years in Technical Writing or Developer Documentation, ideally within a high-growth startup where you were the first dedicated hire or played a pivotal role in scaling a doc function. - Kubernetes Fluency: You have deep, hands-on experience with K8s environments and complex infrastructure (Networking, API Gateways, Bare Metal). You speak "Cloud Native" as a first language. - Cognitive Flexibility: You are an open-minded professional—willing to abandon legacy documentation habits when presented with data-driven evidence of how modern developers actually consume information. - Strategic Thinking: You don't just follow a style guide; you anticipate friction points in the user journey and identify complex architectural challenges with innovative content solutions. Bonus Points For: - Analytical Prowess: A background in using documentation analytics and user feedback loops to track "Time to Hello World" and overall organizational health. - Unified Documentation Expertise: Experience bridging the gap between open-source community docs and commercial enterprise platforms. - Modern Tech Mindset: You thrive in environments that reject "manual" static pages and prefer a modern docs-as-code stack where you can solve discovery problems through automation and AI-driven internal knowledge bases. About vCluster Labs We are a venture-backed tech startup striving to be the leading force in enabling platform engineers. We raised +$30M from top-tier VCs such as Khosla Ventures (first investor in OpenAI, GitLab, Stripe, Doordash) and are in a hyper-growth phase looking for motivated people to complement our team. Our headquarters are in San Francisco (Salesforce Tower), but our team is distributed around the globe and we have a remote-first work culture. We're the company behind vCluster, an open-source technology for virtualizing Kubernetes (+10k GitHub stars). Open source is part of our DNA. The adoption of our commercial product based on vCluster has grown extremely fast (multi-million dollar revenue) and our customer base includes some of the biggest companies in the world, including 6 Global Fortune 500 companies as well as some of the fastest-growing tech unicorns. Benefits We offer the following benefits: - Competitive Salary: We offer a competitive compensation package, including equity. - Platinum-Level Insurance: Health, dental, vision, and life Insurance, including plans for you and eligible dependents (benefits vary depending on country). - Flexible Working Schedule: You have a doctor’s appointment or need to head to the supermarket to get groceries at 2pm? We won’t have an issue with that. To us, results matter more than clocking in and out at the same time every day. - Workplace Flexibility: We’re very flexible about where you work. We know things can change in life and we’re happy to adjust the work environment for you along the way. Culture & Values At vCluster Labs, we value and stand for: - Open Source, Open Mind: We are actively contributing to and maintaining open-source projects. Internally, we foster meritocracy — the strongest ideas win, no matter who or where they come from. - Build Tomorrow’s Standards, Intentionally: We don't just ship software; we define the state-of-the-art of tomorrow. We are fearless in tearing down old approaches to build something better, but we are disciplined in how we do it because we know our users rely on our technology to run mission-critical infrastructure platforms. - Create Wow: We measure success by the experience we generate, both inside and outside the company. For our customers, this means impressive speed and intuitive experiences. For our team, this means going the extra mile to support one another and to continuously drive each other to new heights. - Own the Outcome: We understand that our responsibility doesn't end when a task is checked off; it ends when the value is delivered. We connect our daily individual actions to the broader success of the company and our customers.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description HII - Mission Technologies is seeking highly skilled and experienced Technical Subject Matter Expert (SME) to join our team. The SME will provide specialized knowledge and expertise in logistics, intelligence, technology integration, or similar field to ensure the successful execution of projects and strategic initiatives. This is a remote part-time position. - Serve as the primary expert in a targeted field of interest - Provide technical guidance and/or knowledge to internal teams, ensuring best practices and industry standards are met - Identify business/operational needs and translate them into actionable technical solutions - Collaborate with cross-functional teams to develop, implement, and/or optimize solutions - Contribute to strategic planning and solutioning - Compile data through interviewing and/or networking with various internal and external stakeholders - Develop, write, and review content to support strategic initiatives, projects, and/or proposals - Act as a liaison between technical teams and key stakeholders to ensure alignment and effective communication - Stay updated on industry trends, emerging technologies, and/or best practices Qualifications - 8 years relevant progressive experience with Bachelor's in related field; 6 years relevant progressive experience with Master's in related field; or High School Diploma or equivalent and 12 years relevant progressive experience - 8 Years of proven experience in targeted field of interest - Solid relationships with known stakeholders in targeted field of interest - Strong problem-solving, analytical, and decision-making skills - Excellent communication and interpersonal skills to work effectively with diverse teams - Ability to manage multiple priorities in a fast-paced environment - Proven ability to work collaboratively on a team - Clearance: Possess and maintain a Top Secret clearance Requirements - Preferred: 10+ Years of proven experience in targeted field of interest - Clearance: Possess and maintain a TS/SCI with Polygraph - Previously managed a P&L of $300M+ Benefits - Competitive benefits such as best-in-class medical, dental and vision plan choices - Wellness resources and employee assistance programs - Savings Plan Options (401(k)) and financial planning tools - Life insurance and employee discounts - Paid holidays and paid time off - Tuition reimbursement and scholarships for early childhood and post-secondary education - Bonus/other non-recurrent compensation is occasionally offered for qualified positions