Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 5:30 pm CST. It may be necessary, given the business need, to work occasional overtime. We offer on-the-job training. The hours of training will be aligned with your schedule. - Answer 60 - 90 incoming phone calls per day and identify the type of assistance needed. - Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems. - Research complex issues across multiple databases and work with support resources to resolve caller issues and/or partner with others to resolve escalated issues. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma / GED OR equivalent work experience. - Must be 18 years of age OR older. - Customer service experience analyzing and solving customer problems OR experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties. - Ability in customer service problem resolution and relationship building. - Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications. - Ability to work Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 5:30 pm CST. It may be necessary, given the business need, to work occasional overtime. Requirements - Ability to keep all company sensitive documents secure (if applicable). - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills - Ability to multi-task including ability to understand multiple products and multiple levels of benefits within each product. - Ability to demonstrate compassion in support of patient satisfaction. Benefits - Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). - The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Role Description The Customer Support Specialist plays a vital role within our Operations team. This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers. This is an overnight position. Candidates must be available to work overnight hours on a consistent basis. What the Candidate Will Do - Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives. - Maintain consistent and professional communication; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc. - Exceed customer on-time pick-up and delivery expectations. - Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs. - Utilize external websites and other tools of communication to set shipment appointments. - Update load status in the system, e.g. loaded pick-up, delivery, empty, etc. - Work directly with Logistics Teams to assist with shipment issues or problem-solving. - Schedule appointments with shipper and/or receiver, update the TMS as needed. - Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty. - Correspond with customer and carrier regarding detention and other accessorial information. - Acquire solid understanding of customer business practices and workflow. Qualifications - High school diploma or GED equivalent. - 0-1 years of customer service experience. - Basic proficiency with Microsoft Office Suite (Outlook, Excel, Word, etc.). - Clear and professional oral and written communication skills, including email etiquette. Requirements - Customer Service background. - Knowledge of the freight industry. - Proficient with Microsoft Office Suite. - Proficient in Google workspace. - Strong oral and written communication skills, including professional email etiquette. Benefits - Company sponsored health plan. - Dental and vision benefits. - 401k match. - Financial and mental wellness benefits. - Parental leave. - Short- and long-term disability coverage. - Life insurance. - Performance or sales incentive bonus program. - Participation in Uber Freight equity awards. - Other types of compensation depending upon the role.

• You provide written support to our customers via email, responding to their inquiries quickly, politely, and with a solution-oriented approach. • You are responsible for smooth operational processes, e.g., customer switches or inquiries about invoices and tariffs. • You are responsible for smooth operational processes, e.g., supplier changes or questions about invoices and tariffs, as well as operational back-office processes in contract management. • You find pragmatic and sustainable solutions in dispute cases — applying tact and efficiency. • You resolve complex cases directly with other electricity suppliers, grid operators, or metering point operators. • You have an understanding of energy-sector topics (e.g., market communication, EDIFACT). • You work independently, contribute ideas for process improvements, and help to further improve our service quality.

• Act as the first point of contact with 7shifts customers via chat, email, and phone channels • Educate customers on basic product training • Identify new ways customers can benefit from the product • Proactively track requests and commonly occurring issues • Collaborate closely with the Support team