Uber Freight

Role Description The Customer Support Specialist plays a vital role within our Operations team. This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers. This is an overnight position. Candidates must be available to work overnight hours on a consistent basis. What the Candidate Will Do - Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives. - Maintain consistent and professional communication; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc. - Exceed customer on-time pick-up and delivery expectations. - Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs. - Utilize external websites and other tools of communication to set shipment appointments. - Update load status in the system, e.g. loaded pick-up, delivery, empty, etc. - Work directly with Logistics Teams to assist with shipment issues or problem-solving. - Schedule appointments with shipper and/or receiver, update the TMS as needed. - Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty. - Correspond with customer and carrier regarding detention and other accessorial information. - Acquire solid understanding of customer business practices and workflow. Qualifications - High school diploma or GED equivalent. - 0-1 years of customer service experience. - Basic proficiency with Microsoft Office Suite (Outlook, Excel, Word, etc.). - Clear and professional oral and written communication skills, including email etiquette. Requirements - Customer Service background. - Knowledge of the freight industry. - Proficient with Microsoft Office Suite. - Proficient in Google workspace. - Strong oral and written communication skills, including professional email etiquette. Benefits - Company sponsored health plan. - Dental and vision benefits. - 401k match. - Financial and mental wellness benefits. - Parental leave. - Short- and long-term disability coverage. - Life insurance. - Performance or sales incentive bonus program. - Participation in Uber Freight equity awards. - Other types of compensation depending upon the role.

Role Description As a After Hours Carrier Sales Representative II, you are a key contributor to Uber Freight's business by generating and maintaining carrier relationships. You will be eligible to earn a monthly bonus, in addition to your base salary, in your first full calendar month and enjoy working in a fast-paced, sales environment. Schedule: Wednesday-Sunday 4:00pm-12:00am CST What the Candidate Will Do - Establish relationships, negotiate, and develop carriers regularly via phone and email to develop core and dedicated carriers specific to expedite freight. - Ensure customer satisfaction and extremely high service levels where freight is picked up and delivered on time using safe, reliable carriers. - Meet or exceed team financial and individual performance goals. - Develop knowledge of carrier supply and demand, spot market pricing, and factors that impact freight markets. - Carrier profile management - learn carrier requirements, needs, contacts and update carrier profiles regularly. Be an advocate for the carrier on all levels. - Acquire knowledge of freight network/lanes - know what internal freight lanes we run and find carriers that match these lanes. - Secure capacity, monitor and update shipment status, communicate with carriers/shippers/receivers, handle rescheduling, detention, and issue ComChecks as needed. - Onboard vendors/locations, maintain TMS data (rates, fuel surcharge), and oversee accounts receivable within guidelines. Qualifications - Minimum of 1-2+ years of professional experience in a sales/cold call setting or related experience. - Track and trace experience in a logistics environment. Requirements - Related experience in transportation and/or logistics. - Bachelors Degree preferred. - Excellent negotiation and communication skills. - Proficient in Microsoft Office Suite. Benefits - Company sponsored health plan. - Dental and vision benefits. - 401k match. - Financial and mental wellness benefits. - Parental leave. - Short- and long-term disability coverage. - Life insurance. - Performance or sales incentive bonus program. - Participation in Uber Freight equity awards.

• Manage a portfolio of large enterprise logistics customers • Drive revenue expansion through upsell, cross-sell, and new solution adoption • Build and execute strategic enterprise account plans to grow share of wallet • Develop relationships across procurement, operations, and executive leadership • Lead business reviews and deliver supply chain insights that drive outcomes • Position yourself as a long-term enterprise partner, not just a vendor • Identify customer challenges and design tailored logistics solutions • Partner with pricing, operations, and solutions teams to win complex deals • Expand business across TL, LTL, Intermodal, warehousing, and beyond • Own your pipeline, forecast accurately, and close expansion opportunities • Deliver against revenue, margin, and retention goals • Continuously improve performance and client outcomes

Title: Sr. Executive Assistant Location: Chicago United States Job Description: Schedule: Full-Time Job Type: Hybrid Salary Type: Hourly Req #: 2478 About the Role Executive Assistant Business Partners (EABPs) partner with Uber Freight's leadership to provide sophisticated administrative and operational support, while also contributing to projects that help drive business priorities and strengthen team collaboration and morale. Uber Freight is looking for an experienced Executive Assistant Business Partner in the Chicago region to support executives within the Tech and Supply & Marketplace departments and provide complex executive support to the organization's leaders. What the Candidate Will Do - Manage complex calendars using Google Calendar including vetting, prioritizing, and providing strategic recommendations - Help ensure the leader is properly prepared and on time for all meetings - Assist with the scheduling of multiple stakeholder meetings - Contribute to leadership meetings by taking notes and tracking action items - Navigate the intricacies of supporting leaders in person and remotely and a complex conference room landscape when in the office - Assist with event planning and coordination for team meetings, all-hands meetings, summits, and monthly/quarterly business reviews - Make domestic and international travel arrangements and process travel expense reports based on direction from traveler - Draft detailed travel itineraries and provide remote assistance with logistics and travel arrangements with input from traveler, including visa processing - Follow up and provide reminders on project deadlines, AIs, and deliverables - Assist with ensuring the timely review and submission of expenses - May assist with facility/space planning logistics - May preview and provide feedback regarding team expense reports, and assist with running leader's or team's morale budget - May work on other tasks and projects as assigned Basic Qualifications - Minimum 4+ years of administrative experience - Minimum 2+ years experience supporting a VP-level leader or above in any - Must be able to sit in the Chicago office 3 days per week Preferred Qualifications - Advanced Google Suite/Workspace experience in a professional setting (Mail, Calendar, Docs, Sheets, Slides, Groups) - Experience with business tools and platforms such as Slack, Concur, Egencia, Oracle, Coupa - Experience supporting multiple leaders - Excellent communication skills with ability to build strong relationships with both internal and external stakeholders - Demonstrated ability to prioritize leaders' calendar with ability to make judgment calls and decisions based on rapidly shifting priorities - Experience working in a fast paced, often changing environment with efficiency and accuracy - Ability to take initiative and ownership over sometimes ambiguous tasks and situations with little oversight - Strong organizational skills with a strong attention to detail - Experience coordinating projects - Experience with budget management - Ability to work with confidential information - Experience working in a complex, matrixed and global environment - Associates or Bachelor's degree or equivalent practical experience Benefits & Compensation for U.S. Employees Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role. Illinois: This position is hourly, the salary range for this role is $77,900 to $112,100 a year About Uber Freight Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com. Candidate Privacy Notice Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice. EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Create a Job Alert Interested in building your career at Uber Freight? Get future opportunities sent straight to your email. Create alert

• Prospect to build out a strong organic Pipeline • Become authority on Uber Freight Transportation Management and Capacity Services offerings • Drive top-line logo acquisition by expertly executing our mature and proven sales process methodology • Work cross functionally to ensure alignment and success of new accounts • Drive forward the future vision of Uber Freight with our product team and help sell that vision to our customers • Engage with senior level team members of our Transportation Management prospects • Solution and product selling to Global 2000 accounts • Identify, scope, pitch and close new business without significant support once your learning curve has been tackled

Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 2376 About the Role Work Schedule: Monday - Friday 5pm - 2am Will have Remote/Work from Home flexibility due to Afterhours work schedule. As a member of the Direct Procurement Team, the afterhours Pricing & Coverage Specialist is responsible for managing overnight spot pricing and carrier coverage to support time-sensitive opportunities outside standard business hours. This role focuses on accurately pricing short lead-time freight, securing carrier capacity for awarded loads, and ensuring effective communication with internal stakeholders and, when necessary, customers. This position plays a critical role in capturing incremental revenue, maintaining customer responsiveness, and supporting continuous operational coverage. What the Candidate Will Do - Submit real-time, spot market pricing to Enterprise, Mid-Market and SMB customers through web portals and other forms of communication - Ensure the successful coverage/service of awarded spot volume - Develop direct relationships, when appropriate, to help grow existing Uber Freight accounts - Use internal and external pricing tools and databases to guide pricing decisions - Expand Uber Freight’s customer knowledge by mastering customer networks, learning price points, finding opportunities, and providing timely communication - Leverage data and analytics to drive informed decisions and evolve strategy - Take calculated risks to help uncover growth areas Basic Qualifications - High School Diploma or GED equivalent - 2+ years of experience in freight brokerage - Experience working closely and communicating effectively with internal and external stakeholders Preferred Qualifications - Bachelor’s degree - Carrier booking and pricing experience - Experience operating within customer TMS platform Benefits & Compensation for U.S. Employees Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role. About Uber Freight Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com. Candidate Privacy Notice Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice. EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.