Role Description Side is looking for a Full-Time German Player Support Advocate. As a Player Support Advocate, you’ll represent our brand by delivering top-tier support to gamers and loyal customers. We’re looking for someone passionate about customer service, calm under pressure, technically inclined, and proactive with a positive "can-do" attitude. Working in a global, multilingual environment, your goal will be to ensure a seamless and positive customer experience. We provide full training and ongoing support, with clear career progression opportunities, including: - Tier 2 Advocate - Language Specialist - Coach - Team Manager - Subject Matter Expert - Game Master Key Responsibilities - Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism. - Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality. - Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers' issue. - Communicating effectively while working within a dynamic team structure with individual and shared team objectives. - Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality. - Working with colleagues across the wider global customer community to identify any trends in customer queries. - Working UK hours and shift patterns, regardless of location. Qualifications - No experience required. We will train you to succeed in the role. - Fluency in German & conversational in English. - Strong attention to detail, communication, and computer skills. - Self-motivated, proactive, and collaborative in a multilingual team. - Logical, methodical thinking with problem-solving skills. - Patience, perseverance, and high concentration levels. - Experience with PC/console gaming is a plus. - Comfortable discussing technical issues related to gaming hardware. - IT literacy, tech-savviness, or experience in Customer Service/Technical Support is beneficial (training provided). - Ability to multitask across chats, emails, and minimal calls while maintaining accuracy. - Passion for helping and delivering the best customer experience. Benefits - Working for the pre-eminent global provider of specialist services to the games industry. - Full training and opportunity to work on some of the biggest game clients, titles, projects, and tech in the world. - Attractive remuneration, holidays, regular team competitions with great prizes, and inclusion into an extensive social calendar. - A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. - Dedicated employee wellbeing programme. - Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture. - Opportunity to work with leading technology and creative minds in the world. - Learn as you work and be part of something real that changes the face of gaming - forever. - Working with a global multi-lingual workforce with superb training and promotion and progression opportunities.

• Take inbound calls for IFF and route caller to correct team member • Utilize Beyond to cross reference insurance information on repeat damagers • Enter/update insurance information into Beyond • Extensive phone usage to file claims • Determine appropriate claim codes to update Beyond • Assist supervisor and team members as requested

Role Description Du willst nicht nur zuschauen, sondern im Sales von Anfang an mitgestalten und lernen, wie erfolgreiche Kundenbeziehungen entstehen? Dann bist Du bei uns genau richtig: In dieser Rolle bist Du häufig die erste Ansprechperson für neue Interessent:innen und unterstützt unser Sales Team dabei, neue Geschäftschancen zu erkennen und voranzutreiben. Dabei arbeitest Du eng mit unserem Sales Lead zusammen, erhältst direktes Coaching und entwickelst Schritt für Schritt echte Vertriebs-Skills. Als Werkstudent:in unterstützt Du uns mit 15 bis 20 Stunden pro Woche. Dabei hast Du die Möglichkeit, vollständig remote zu arbeiten. Qualifications - Du bist immatrikuliert und kannst uns 15-20 Stunden pro Woche unterstützen. - Du bist sicher im Umgang mit digitalen Tools, idealerweise CRM-Systemen und Office-Anwendungen, und nutzt gern KI-Tools zur Effizienzsteigerung. - Du arbeitest fleißig, zuverlässig und sorgsam und behältst auch dann den Überblick, wenn mehrere Themen parallel laufen. - Du hast Freude daran, auf Menschen zuzugehen und Beziehungen verbindlich und professionell zu pflegen. - Du verfügst über sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift. Requirements - Erstkontakt auf Entscheiderebene mit potenziellen Kunden per E-Mail und Telefon. - Qualifizierung eingehender Anfragen, Klärung des Bedarfs und Koordination der nächsten Schritte mit dem Sales Team. - Unterstützung beim Aufbau von Kontakten zu Startups und KMUs mit Blick auf langfristige Kooperationen und Vertriebspotenziale. - Dokumentation von Kontakten, Aktivitäten und nächsten Schritten im CRM und Sicherstellung einer hohen Datenqualität. - Unterstützung bei der Erstellung und Aktualisierung von Sales-Unterlagen, z.B. Kurzpräsentationen, Referenzen oder Angebotsbausteinen. Benefits - Innovatives Arbeitsumfeld mit viel Gestaltungsspielraum und Veränderungsfreiheit. - Großartige Teamatmosphäre und Zusammenhalt. - Werte wie Transparenz, Integrität und Wertschätzung werden wirklich gelebt. - Unterstützung und Förderung Deiner fachlichen und persönlichen Weiterentwicklung durch interne Schulungen und Coaching. - Flexible Arbeitsmöglichkeiten ohne Kernarbeitszeit – Du entscheidest, ob Du mobil arbeiten oder an einem unserer Standorte in Konstanz oder Frankfurt tätig sein möchtest. - 2 Teamevents im Jahr und die Möglichkeit für Workation runden unser Angebot ab. Company Description Unsere über 120 Kolleg:innen am Johner Institut arbeiten Hand in Hand, um unsere Mission täglich zu erfüllen: Wir unterstützen Hersteller von Medizintechnik dabei, sichere und wirkungsvolle Produkte zu entwickeln und diese trotz aller Regularien schnell in den Markt zu bringen. Produkte, die Software sind oder Software enthalten, liegen von jeher besonders in unserem Fokus. Aber unsere Mission geht noch weit darüber hinaus: Wir wollen sicherstellen, dass alles Wissen vorhanden, bekannt und angewendet wird, das wir als Gesellschaft benötigen, um genau die Medizinprodukte zu entwickeln, die notwendig sind, um damit Patient:innen schnell und sicher zu diagnostizieren und zu behandeln. Bei uns kannst Du Dich in einer Atmosphäre der Kreativität, des Vertrauens, der gegenseitigen Unterstützung und des Strebens nach Exzellenz entfalten. Wir unterstützen Dich dabei, Dein Fachwissen und Deine Kompetenzen kontinuierlich weiterzuentwickeln. Du findest bei uns ein Umfeld, in dem Du gestalten darfst und sollst - ohne Hierarchien und politische Spielchen. Unsere Werte und unsere holakratische Struktur eignen sich für Menschen, die Freiheit schätzen und die Verantwortung übernehmen wollen.

Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Our Customer Service Representatives play a vital role in UMR's success by supporting members and providers while delivering exceptional service experiences. As a key point of contact, you'll help: - Answer questions and navigate complex situations - Build trust and create positive outcomes No two days are the same, and every interaction is an opportunity to make a meaningful impact. Through comprehensive training, ongoing support, and continuous learning opportunities, you'll gain valuable healthcare industry knowledge and develop skills that can support long-term career growth. This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 8:00 pm CST. It may be necessary, given the business need, to work occasional overtime. We offer an initial 9 - 10 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm CST, Monday - Friday. Training will be conducted virtually from your home and attendance during training is 100% mandatory. Primary Responsibilities: - Serve as a trusted resource by providing exceptional service and support to members and/or providers - Answer incoming inquiries and determine the appropriate assistance needed - Listen actively, ask thoughtful questions, and accurately document information in multiple systems - Research and resolve questions, concerns, and issues through real-time problem-solving and follow-up - Navigate multiple applications and resources to gather information and resolve inquiries efficiently - Communicate complex information in a clear, simple, and easy-to-understand manner - Collaborate with teammates and business partners to deliver effective solutions and positive outcomes - Meet established goals related to quality, productivity, customer satisfaction, accuracy, and attendance - Continuously learn and apply new skills, processes, and industry knowledge to support success Qualifications - High School Diploma / GED - Must be 18 years of age OR older - 1+ years of customer service experience in an office OR professional setting - Experience with using computers as primary work tool Requirements - This position will receive calls up to 50-70 calls daily and requires full attention to work duties. - Employees in this role must ensure they will have uninterrupted work time while they are on shift (outside of normally scheduled breaks and lunch). - Capability to successfully complete the Customer Service training classes and demonstrate proficiency of the material. - Flexibility to work any of our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 7:00 am - 8:00 pm CST, Monday - Friday. Preferred Qualifications - Customer service call center experience - Experience in a healthcare, insurance, medical, OR dental environment - Experience with researching OR processing healthcare claims - Experience with navigating multiple systems while assisting customers - Familiarity with medical and OR dental terminology, claims processing, coding, benefit plans, and health plan documents Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills - Demonstrated commitment to delivering exceptional service experiences - Communicates with empathy, professionalism, and authenticity to create positive interactions - Uses thoughtful listening and effective questioning techniques to understand and address customer needs - Applies resourcefulness and sound judgment to identify solutions and navigate complex situations - Handles sensitive and difficult situations with composure, respect, and a focus on resolution - Maintains a high level of accuracy and attention while managing multiple priorities - Effectively utilizes technology and digital tools to support customers and achieve business goals - Adapts quickly to changing priorities, new information, and evolving customer needs - Embraces continuous learning, professional growth, and opportunities to expand skills and knowledge - Contributes to a culture of collaboration, inclusion, and customer-first excellence Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) - Hourly pay for this role will range from $18 - $32 per hour based on full-time employment