• Drive thoughtful, strategic and enterprise level strategy for our most ambitious customers • Facilitate qualification, deal cycle participation, account reviews and value assessments • Accountable for achieving a bookings target while supporting revenue, margin and CSAT metrics • Serves a key contact for customer negotiations and escalations • Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach and Salesforce methodology • Act as a trusted advisor to our customers to accelerate value and improve customer outcomes • Serve as a key SME, leader, and services consultant to our sales teams • Serve as the liaison between internal and external teams

Role Overview: Partner Relations, Utah will lead the development of strategic relationships and referral pipelines across Utah. This individual will play a critical role in driving growth by sourcing and securing partnerships across a variety of industries and healthcare sectors. In collaboration with the Business Development Implementation Manager and key on-site team members across Stella’s Utah’s locations, this role will be positioned to confidently hand off secured partners to dedicated team members who will foster and nurture the important relationships formed by you. This role will also focus on referral partnerships that allow for Stella to refer patients back to these partners, such as physicians, institutions, brands, medical companies and more that are not seen as treatment competitors. Although this role is remote, you must live in the greater Salt Lake, Utah area Key Responsibilities: - Develop and maintain a strong working knowledge of all treatment offerings, collaborating closely with in-person clinicians to understand care pathways, clinical flow, and patient experience. - Identify, engage, and secure partnerships and referral sources with healthcare providers and adjacent industries (e.g., PCPs, OBGYNs, Chiropractors, Dentists). - Build relationships with suppliers and vendors to encourage referral support and marketing support (J&J / Spravato, Brainsway, etc…) - Explore innovative partnership opportunities beyond traditional mental health providers, targeting sectors that intersect with mental wellness. - Develop and implement strategies to expand referral networks across Massachusetts, aligning with company growth plans and insurance-covered services. - Create, build and manage relationships with referral sources across Massachusetts - Design strategies to better support, engage and deepen relationships referral partners across different channels - Attend, organize and coordinate local events, digital webinars, and so on, to cultivate new relationships and enhance brand visibility. - Synthesize and share market feedback from partners, patients and stakeholders to collaborate with internal teams to ensure seamless onboarding and communication with partners. - Track partnership performance and contribute to continuous improvement strategies. - Coordinate outbound referrals to provide a seamless, concierge-level experience for clients while building trusted, long-term relationships with providers Qualifications: - 5 - 8 years proven experience in healthcare sales or outreach, clinical coordination, community organization or patient/group advocacy - Strong interpersonal skills with the ability to build long-term relationships. - Comfortable with face-to-face outreach and networking. - Confidence interacting with healthcare professionals of all kinds (doctors, therapists, etc) - Experience organizing events or community engagement initiatives. - Ability to think creatively to identify untapped referral sources and partnership opportunities. - Excellent communication and presentation skills. - Strong connection to the Salt Lake City community - Self-motivated with the ability to work independently in a remote environment. - Must live within driving distance of Salt Lake City Area (from Springville to Layton area) - Local travel is required; reliable transportation and a valid driver’s license are necessary. Preferred Qualifications: - Experience in mental and behavioral health, psychiatry, or interventional medical services. - Familiarity with the healthcare landscape in Utah. - Established network within the medical or wellness community.

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team! 2025: - Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2024: - Excellence in Customer Service Awards: Organization of the Year (Small) - Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner - Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®) BASIC FUNCTION Responsible for implementation, communication, and maintaining a strong client relationship with assigned high-level clients ensuring internal resources are available to accommodate client installations, changes, and reporting requests while adhering to corporate and departmental policies and procedures MAJOR JOB ACCOUNTABILITIES - Serve as the primary contact and liaison for the sales team and assigned high-level clients to ensure smooth processing of client data uploads and installation into the core operations system - Perform critical information gathering and interpretation of data concerning client specifications about products, structure, billing, and eligibility - Reviews and interprets healthcare benefits documents including Summaries of Benefits & Coverage (SBCs), Summary Plan Descriptions (SPDs), and Formularies. - Act as a project facilitator between sales and the operations team and create and distribute implementation plans to ensure timely delivery of assigned client installation services - Responsible for assisting newly assigned high-level clients in regards to their installation questions and on-going operational support needs - Provide support to assigned high-level accounts by responding to inquiries or resolving issues of concern, tracking resolutions of issues, and following up with other internal departments as necessary in a timely manner - Escalate issues to internal teams as necessary in order to ensure problems and concerns are addressed in a timely manner and coordinate the efforts of the other teams and relay the information back to client - Conduct proactive business reviews through analysis and interpretation of data and make recommendations to clients based on the findings of the review - Identify and execute opportunities for up-sales with clients as applicable - Ensure complete and accurate documentation of every client interaction in order to keep track of services being provided and provide internal teams a source to obtain information regarding client activities - Respond to client requests through a variety of channels (e.g., phone, email, chat, etc.) - Attend client events to ensure personalized touch point opportunities - Present health advocate sales materials to clients and target audience ensuring to accurately represent health advocacy product and services - As assigned, prepare basic operations reports and aggregate operational survey results for clients - As required, assist team members with client services processes and workflow Client Consultation - Regularly analyze program performance in conjunction with client's goals to provide consultative advice regarding as health advocate services - Analyze program and recommend features which will ensure program meets client's objectives - Develop sales project plan which may include documenting recommendations including features, costs, and implementation timeframe - Communicate limitations and capabilities which includes an understanding of backend and online functions and how they apply to program - Act as liaison between internal and external technical departments, client, and assigned client representative, as necessary - Communicate and continually update client on timeframes, monitoring and ensuring all client deliverables are received on time and in proper order - Analyze problems, research and compile a list of alternative solutions, determine the best course of action and have the team implement as needed throughout the client life cycle - Investigate and resolve delivery/performance issues and advise management as to revenue risk Client Relationships - Establish an excellent working relationship with clients, continuously striving to improve the business relationship and level of overall service West is providing - Proactively offer consultative advice to management, detailing how program may be enhanced - Ensure the unique needs of the client are understood and identify improvements needed to enhance business relationships, increase revenue, and exceed the client's expectations - Perform quality review of services provided - Review trends and customer complaints to evaluate efficiency of work flow and current methods and procedures - Identify trends indicating the need to revise existing methods and procedures Problem Resolution - Proactively oversee the activities involved in quality resolution of problems related to area of responsibility - Respond with a sense of urgency to problems escalated to employee's level - Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided - Place the highest priority on providing quality service by ensuring the unique needs of internal/external customers are met - Ensure quality resolution and thorough and accurate documentation of issues - Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems - Participate in creating, administering, and continuously updating procedures for resolution of all related issues Staff Assistance - Provide assistance to assigned co-workers ensuring adherence to departmental policies and procedures - Provide support by answering questions ensuring functions are efficiently performed in a quality-oriented manner - Provide assistance and guidance to co-workers on best approaches, practices, and lessons learned - Keep up-to-date on current workflow and department procedures in order to answer questions, provide work direction, or complete tasks - Train and mentor assigned co-workers, as necessary - Provide departmental support in problem resolution, ensuring issues are resolved in an accurate, timely, and professional manner - Assist staff in striving to ensure highest level of quality, responsive service possible is provided - May be required to support supervisor in responding to inquiries and conducting research and analysis Team Interface/Customer Service - Establish and maintain a professional relationship with internal/external customers, team members and department contacts - Cooperate with team members to meet goals or complete tasks - Provide quality customer service that exceeds customer expectations and improves level of service being provided - Treat all internal/external customers, team members and department contacts with dignity/respect - Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided Mental and Physical Requirements- - This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers - The nature of the work in this position is sedentary and the incumbent will be sitting most of the time - Essential physical functions of the job include fingering, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day - Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day Related Duties as Assigned - - The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents - Consequently, job incumbents may be asked to perform other duties as required - Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above - Please contact your local Employee Relations representative to request a review of any such accommodations MINIMUM QUALIFICATIONS - Applicant for this job will be expected to meet the following minimum qualifications. Education - High School Degree or GED required - Associate’s degree from an accredited college or university with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred Experience - Minimum of 5 year’s customer facing, client service, sales, operations, benefit administration, project management, or account management experience required, preferably in a healthcare or call center based environment - Minimum 1 year of experience utilizing a client relationship management tool (e.g. Salesforce.com) is required - Minimum 1 year experience with database system and file transfers preferred - Previous experience working with health insurance plans including medical, dental, vision, group, private, and Medicare. Other - Intermediate knowledge of Microsoft Word, Excel, and Outlook required - Based on program may need to be bilingual in English, Spanish, etc. - Travel up to 25% may be required Company Overview Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need. Learn more Health Advocate https://www.healthadvocate.com/site/ Facebook https://www.facebook.com/healthadvocateinc/ Video https://vimeo.com/386733264/eb447da080 Awards: 2025: - Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2024: - Excellence in Customer Service Awards: Organization of the Year (Small) - Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner - Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2023: - National Customer Service Association All-Stars Award: Service Organization of the Year. - Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2022: - Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner - Excellence in Customer Service Awards: Organization of the Year (Small) - Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2021: - Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner - Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner - Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2020: - National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up - Communicator Award of Distinction: October 2019 Broker News - MarCom Awards: Gold, COVID Staycation Ideas brochure - MarCom Awards: Platinum, 2021 Well-being Calendar - Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver) VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)

Our sales crew tackles their goals through a variety of roles and functions including strategy, data analysis, hiring and training, forecasting, territory design, and sales process optimization. This team is a core piece of the company's success and uses their soft skills and powers of persuasion to help communicate ideas to customers and prospective clients. On this crew you will bring your skills and innovative ideas to the table, and help us create an environment that will continue to attract the most talented professionals in the sales industry. Position Overview: The role will be responsible for working with SailPoint’s partner community to ensure understanding and adherence to SailPoint’s partner program in an efficient, repeatable way to deliver incremental revenue. It will manage key performance metrics indicated as part of the SailPoint Partner program and work closely with SailPoint’s partner success managers and partner managers. In addition, this role will drive initiatives that provide a best-in-class partner program experience. This position will require hands on partner knowledge and willingness to work with partners to understand the SailPoint partner program expectations and benefits. It will also manage expectations around partner accreditation and certification. This position is responsible for the global partner program and reports directly to Partner Enablement. Position Responsibilities include: - Provide ongoing partner program management by tracking partner productivity against program requirements (program tier compliance) and identifying continuous improvement opportunities. - Own and build annual roll out plans by fostering communication and effectively communicate with key stakeholders to accelerate processes, remove barriers of program launches and ensure effectiveness. - Help build, guide and measure partner program accreditation and certification program across partner sales, technical, and delivery disciplines. - Roll-out partner programs and to internal teams and provide documentation to support partner sales teams and measure adoption. - Support the management of the annual partner programs through program education and measurement. - Deliver ongoing education and training of the partner program as needed. - Work with Partner Operations to ensure partner data accuracy and operational governance around the program. - Help build a Program Management foundation that allows SailPoint to formalize processes across partner management to scale and accelerate our partner business. Including the support to develop and documentation of partner program operational processes. - Support the SailPoint Partner managers and Partner Success Managers by gathering partner performance metrics and SailPoint performance metrics, and communicating the information. Position Requirements include: - 5+ years’ experience in Partner Management program management and leadership. - Must be familiar with how solutions are sold and fulfilled through the channel, and how distributors provide services to resellers. - Strong communication and collaboration skills. - Strong demonstrated expertise in providing back-end sales support at multiple levels within the organization. - Must apply analytical and data-driven metrics to create improvements, provide practical business insights and persuade others. - Must be able to manage expectations of our partners and internal resources accurately and efficiently. - Must have in depth experience managing partner activity and implementing changes to optimize processes. - Approaches problems and troubleshooting in a rational manner using sound strategies that ensures comprehensive understanding and effective resolution. Self-starter; strong drive and work ethic; willing to take leadership role in driving initiatives, working across organizations, and creative problem solving in a real-time, fast-paced business environment. - Ability to handle multiple concurrent projects and drive initiatives in a cross-functional environment. - Adept at addressing cultural and geographic differences in global strategy implementation. - Bachelor’s degree or higher in Business Administration or related field required. - Occasional travel is required. Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint. As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD): $109,395 - $156,260 - $203,125Base salaries for employees based in other locations are competitive for the employee’s home location. Benefits Overview 1. Health and wellness coverage: Medical, dental, and vision insurance 2. Disability coverage: Short-term and long-term disability 3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D) 4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children 5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account 6. Financial security: 401(k) Savings and Investment Plan with company matching 7. Time off benefits: Flexible vacation policy 8. Holidays: 8 paid holidays annually 9. Sick leave 10. Parental support: Paid parental leave 11. Employee Assistance Program (EAP) and Care Counselors 12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options 13. Health Savings Account (HSA) with employer contribution SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.