• Develop, maintain, and enhance dashboards, reports, and scorecards that provide insights into contact centre operations, workforce performance, service levels, and individual agent results • Gather, analyze, and interpret data from multiple systems to identify trends, risks, opportunities, and key performance drivers that support informed business decisions • Analyze service operations, including productivity, quality, workforce, and customer experience metrics, to identify opportunities for operational improvements and enhanced client outcomes • Support forecasting, workforce planning, scheduling, and capacity management activities through data analysis and reporting • Retrieve, consolidate, and manage data from a variety of sources while ensuring data quality, integrity, and consistency across reporting environments • Conduct impact assessments and post-implementation reviews to evaluate the effectiveness of operational initiatives and business changes • Monitor performance trends and provide insights and recommendations to improve operational efficiency and service delivery • Partner with stakeholders to understand business priorities and reporting requirements, ensuring solutions align with organizational objectives • Assist in gathering and documenting business requirements to support technology enhancements, operational initiatives, and reporting improvements • Prepare and deliver regular and ad hoc reports, ensuring information is accurate, timely, and presented in a clear, meaningful, and actionable format • Support continuous improvement initiatives by identifying opportunities to streamline reporting processes, automate manual tasks, and enhance analytics capabilities • Perform other related duties and responsibilities as assigned

Role Description US Tool Group is seeking Junior and Senior-level Data/Reporting Analysts for its rapidly expanding business. This position is a full-time permanent role with full benefits. Our corporate headquarters is located in Farmington, Missouri, but this position will be eligible for remote work flexibility. As a Data Analyst at US Tool, you will get to work on exciting projects and tasks with many of the latest “tools of the trade.” We believe in providing our team with the best resources to allow for the creation of the most innovative solutions. You will get to work with and be part of an analyst team that functions as a core component of the Company by managing, structuring, and reporting on company and customer data. Your contributions will be vital to our continued success and help drive direction and smart business decisions. We also believe in letting your creative juices flow by supporting your interests on a new project or developing a new skill. We are primarily a SQL-based data environment with data sources across multiple servers in multiple locations. The reports and analysis work you will perform will cross all functional areas of the business, including accounting, manufacturing, procurement, inventory, supply chain and just about everything in between! There's always something new and exciting for you to learn or work on. Qualifications - Strong problem-solving and communication skills - Ability to perform and keep track of multiple tasks and projects - Ability to work independently while meeting established timelines - Good organizational skills and follow-through - A desire to be a positive team player with the ability to drive changes in business processes - Positive attitude and excellent customer service skills - Self-motivation, initiative, and the drive to succeed - Ability to dissect and analyze complex sets of data - An associate degree or higher in a relevant field, 2-3 years of related professional experience or combination of education and experience - A strong background in the following: - Advanced SQL query development - Use of PowerBI or similar data visualization tools - Use of SSMA, SSMS, or similar tools for advanced configuration and management - Use of stored procedures, scheduled tasks, and/or custom code for the automation of tasks, processes, or systems - Advanced use of Microsoft Excel with VBA components or external data sources - Data classification and security practices in a regulated environment Benefits - Competitive Salary - Weekly Pay - Remote Work Flexibility - Health, Vision, Dental and Life Insurance - Comprehensive Employee Wellness Plan - 401K Plan with Company Match - Paid Holidays and Vacation Time Accrual - On-Site Cafeteria - Climate-Controlled Facilities - Work-Hard Play-Hard Environment - Personal and Professional Growth Opportunities Company Description We are a tech-heavy organization that functions as an innovative supplier of industrial products and services that produce “Best-in-Class” cost savings for our customers. These solutions include: Integrated Supply Chain Management, Production Cutting Tool Reconditioning, Industrial Vending, Custom Value-Added Solutions, Information Technology and Product Engineering. Founded in 1958, we have grown to be the largest cutting tool reconditioning firm in North America. Our customers include the largest aerospace and defense contractors in the industry and major manufacturers in the power generation, fluid control and transportation markets. US Tool Group has been committed to providing quality products and outstanding service, supported by the uncompromising dedication of our employees.

• Perform daily preventative maintenance monitoring across all active digital trackers and platforms • Triage and resolve user-submitted support tickets across all supported processes and work applications • Process data correction requests across all active trackers and submission workflows • Maintain and update reference data and dropdown configurations across platforms to reflect current operational requirements • Process user access and platform license requests, ensuring timely and accurate provisioning • Maintain records of all access grants and license allocations in line with governance requirements

• 社内不動産管理システム(MRI及び他自社開発システム)の各種登録業務 物件登録、テナント登録、ユーザーアクセス権登録 • ビジネス部門からの問い合わせ対応およびサポート業務 • システム開発に関する要望のユーザーからのヒアリングと調査 • エンジニアへの開発依頼および要件の橋渡し • 新規開発・改修後のユーザーテスト実施 • ユーザーマニュアルの作成・更新