Role Description Join our Xplor Pay vertical as a Field Integrated Solutions Implementation Specialist to make a real impact every day. Reporting into the Director, Field Integrated Solutions (FIP), this position is responsible for helping new customers get their business optimally set up on their platform(s), trained on its use, and ensuring their onboarding journey is as easy and simple as possible. In this role, you will provide high quality service to small to medium size businesses across all industries (e.g., restaurants, retailers, professional services) via various communication platforms, including phone and email. You will manage post-sales processes for merchants using strong product knowledge, relationship-building, and project management skills, while upholding Xplor Pay's values. You will be on the frontlines of driving adoption for new and existing merchants. DUTIES AND RESPONSIBILITIES: - Coordinate internally between the Sales, Onboarding, Activations, Support, Product, and 3rd Party Vendor teams to provide customers with a single point of contact. - Act as a trusted advisor for new and existing merchants by guiding them through the implementation and adoption of the full Xplor Pay product suite. - Collaborate with the pre-sales (FIP) and sales teams (Direct) during the customer’s transition to the post-sales team. - Work with the data team to migrate data across from other systems during the initial onboarding. - Project management of the customer's schedule and onboarding timeline according to go-live date. - Coordinate and communicate with Customer and Installer expectations to ensure a smooth installation and onboarding. - Proactive outreach to assigned customers regarding any known product issues or updates. - Simultaneously manage multiple customer implementations and prioritize effectively to ensure on-time go-lives that meet all the customer’s specifications. - Exercise attention to detail and technical proficiency to ensure implementations are successful. - Become a subject matter expert in applicable software equipment and system functionalities. - Work closely with the sales and product support teams to successfully resolve escalations during the installation process. - Stay current on new product enhancements and updates and apply necessary changes to the installation and training process. - Work across internal teams to address issues or gather information necessary to support a successful installation and improve installation processes. - Oversee and/or load merchant menu builds into applicable POS as defined by the customer, as required. - Educate merchant on applicable software system functionality by providing a complete overview of system capabilities and benefits, as required. - Provide technical guidance to help customers use the system successfully, as required. - Guide the customer and onsite installation team (where applicable) through the installation of the software and equipment. - Perform test transactions and train merchant on Virtual Terminal to confirm payment set-up is operating successfully, as required. - Ability to educate the customer on how to access Merchant Portal and provide a high-level walk through and explain Merchant Compliance programs - PCI/SAQ and how these are supported, as required. Qualifications - Minimum of 2 years related experience providing technical and customer implementation support preferably in the technology/SaaS industry utilizing omni-channel communication. - High School Diploma required; College Degree preferred. - 1-2+ years of experience in an onboarding or implementation role, ideally in a similar SaaS or technology business. - 1+ year of project management and workflow management skills. - 1+ Experience using a CRM to manage the onboarding/implementation process, ideally Salesforce. - Technical aptitude – quick to learn new software, and proficient with data work. - Experience working independently– willing to experiment, escalate, learn and communicate to ensure the job gets done well. - Knowledge on Xplor Pay-powered Xplor BMS and 3rd party products offered by Xplor Pay. Requirements - Self-motivated, outgoing, competitive individual who enjoys enabling people to reach their fullest potential. - Curious and empathetic personality. - Motivated by meaningful work and resonate with core values. - Positive outlook and comfortable with ambiguity. - Ability to thrive in an ever-evolving and complex environment. - Big picture thinker and doer, tactical and strategic. - Aim high and put people first in everything they do. Benefits - Paid Parental Leave benefit programs. - #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community. - Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program. - Access to free mental health support. - Flexible working arrangements.

• Manage client onboarding initiatives from close of deal through go-live • Operate as the primary point of contact and escalations for client leadership • Coordinate client onboarding meetings and include appropriate internal and external stakeholders • Establish Implementation Checklist documentation to track progress against a client onboarding workplan • Manage NexTech system and Trizetto Clearinghouse enrollment, establishing proper connectivity, complete payer mapping due diligence, review CPT groupings, etc. • Maintain internal end user credentials, logins, etc. • Assist Maintenance Account Managers with internal staff onboarding process to ensure a smooth transition away from the client relationship once responsibilities are completed • Supervise a multi-disciplinary team (on-shore and off-shore) responsible for implementation management • Manage and oversee practice key performance indicators (KPIs). Communicate client’s RCM health status • Captivating, positive, and high-quality client communication • Other tasks and projects as required and assigned

Role Description Join our Xplor Pay vertical as a Field Integrated Solutions Implementation Specialist to make a real impact every day. Reporting into the Director, Field Integrated Solutions (FIP), this position is responsible for helping new customers get their business optimally set up on their platform(s), trained on its use, and ensuring their onboarding journey is as easy and simple as possible. In this role, you will provide high quality service to small to medium size businesses across all industries, including: - Restaurants - Retailers - Professional services You will do this via various communication platforms, including phone and email, to internal and external sales and partner channels, managing post-sales processes for merchants using strong product knowledge, relationship-building, and project management skills, while upholding Xplor Pay's values. You will be on the frontlines of driving adoption for new and existing merchants. Duties and Responsibilities: - Coordinate internally between the Sales, Onboarding, Activations, Support, Product, and 3rd Party Vendor teams to provide customers with a single point of contact. - Act as a trusted advisor for new and existing merchants by guiding them through the implementation and adoption of the full Xplor Pay product suite. - Collaborate with the pre-sales (FIP) and sales teams (Direct) during the customer’s transition to the post-sales team. - Work with the data team to migrate data across from other systems during the initial onboarding. - Project management of the customer's schedule and onboarding timeline according to go-live date. - Coordinate and communicate with Customer and Installer expectations to ensure a smooth installation and onboarding. - Proactive outreach to assigned customers regarding any known product issues or updates. - Simultaneously manage multiple customer implementations and prioritize effectively to ensure on-time go-lives that meet all the customer’s specifications. - Exercise attention to detail and technical proficiency to ensure implementations are successful. - Become a subject matter expert in applicable software equipment and system functionalities. - Work closely with the sales and product support teams to successfully resolve escalations during the installation process. - Stay current on new product enhancements and updates and apply necessary changes to the installation and training process. - Work across internal teams to address issues or gather information necessary to support a successful installation and improve installation processes. - Oversee and/or load merchant menu builds into applicable POS as defined by the customer, as required. - Educate merchant on applicable software system functionality by providing a complete overview of system capabilities and benefits, as required. - Provide technical guidance to help customers use the system successfully, as required. - Guide the customer and onsite installation team (where applicable) through the installation of the software and equipment. - Perform test transactions and train merchant on Virtual Terminal to confirm payment set-up is operating successfully, as required. - Ability to educate the customer on how to access Merchant Portal and provide a high-level walk through and explain Merchant Compliance programs - PCI/SAQ and how these are supported, as required. Qualifications - Minimum of 2 years related experience providing technical and customer implementation support preferably in the technology/SaaS industry utilizing omni-channel communication. - High School Diploma required; College Degree preferred. - 1-2+ years of experience in an onboarding or implementation role, ideally in a similar SaaS or technology business. - 1+ year of project management and workflow management skills. - 1+ Experience using a CRM to manage the onboarding/implementation process, ideally Salesforce. - Technical aptitude – quick to learn new software, and proficient with data work. - Experience working independently– willing to experiment, escalate, learn and communicate to ensure the job gets done well. - Knowledge on Xplor Pay-powered Xplor BMS and 3rd party products offered by Xplor Pay. Requirements - Forward Thinking: Anticipates how individuals and groups will react to situations and information and plans accordingly. - Drives Performance: Develops challenging but achievable goals and maintains commitment to goals in the face of obstacles and frustrations. - Adaptability: Adapts to new ideas and initiatives across a wide variety of issues or situations. - Fosters Teamwork: Assumes additional responsibilities to facilitate the achievement of team goals. - Open + Transparent Communication: Maintains continuous, open, and consistent communication with others. - Technical Expertise: Completes common tasks with guidance and assists team in carrying out complex tasks. Benefits - Paid Parental Leave benefit programs. - #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community. - Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program. - Access to free mental health support. - Flexible working arrangements.

A career in Oracle consulting will provide you with the opportunity to help organisations use enterprise technology to achieve their digital technology goals and capitalise on business opportunities. We help our clients implement and effectively use Oracle offerings to solve their business problems and fuel success in the areas of finance, operations, human capital, customer, and governance, risk and compliance. The Lead to Revenue (L2R) team, within Oracle consulting, will provide you with the opportunity to help organizations in their digital ambition and help them move from perpetual resource intensive business to subscription based business models. We help our clients implement and effectively use Oracle offerings to solve their business problems and fuel success in the areas of sales, marketing, finance, operations, billing, customer, product, and governance, risk and compliance. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Use feedback and reflection to develop self awareness, personal strengths and address development areas. Delegate to others to provide stretch opportunities, coaching them to deliver results. Demonstrate critical thinking and the ability to bring order to unstructured problems. Use a broad range of tools and techniques to extract insights from current industry or sector trends. Review your work and that of others for quality, accuracy and relevance. Know how and when to use tools available for a given situation and can explain the reasons for this choice. Seek and embrace opportunities which give exposure to different situations, environments and perspectives. Use straightforward communication, in a structured way, when influencing and connecting with others. Able to read situations and modify behavior to build quality relationships. Uphold the firm's code of ethics and business conduct. Preferred Knowledge/Skills: Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member, identifying and addressing client needs by the following: Working within the Lead-to-Revenue cycle, including sales, sales operations, ordering, billing, fulfillment, payments, collections, revenue management, and accounting close processes; Understanding of multiple business models with transactional, recurring, consumption-based, subscription and project-based monetization models; Understanding and experience of revenue recognition under ASC 606; Working experience with Oracle CX: Sales Cloud, Commerce Cloud, Service (B2B, B2C, Field Service) Cloud, CPQ Cloud, Marketing Cloud, Subscription Management, Order Management, Pricing Admin, Integration Services, Revenue Management and Billing; Understanding of global compliance and regulatory requirement variations impacting the Lead-to-Revenue cycle; Understanding of Lead-to-Revenue operational metrics to support strategic plans, dashboard design and benchmarking/standard industry practices; Analyzing detailed Lead-to-Revenue processes to identify improvement opportunities; and, Understanding and experience with core finance system implementation and optimization, finance strategy and transformation, shared services and outsourcing, case development, preparation of Lead to Revenue functions. The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines #LI-Hybrid #BI-Hybrid