Role Description We are seeking an enthusiastic, results-driven Inside Sales & Retention Specialist to join our growing team. The position will be responsible for developing relationships with potential and existing customers, providing information on remodeling services and guiding them through the sales process. The ideal candidate will come from the home improvement/remodeling industry and will reside in Central Time Zone - Houston, TX or St. Louis, MO preferred. - Act as the primary point of contact for customers, understanding their home remodeling needs and offering tailored solutions. - Guide customers through the sales process, providing estimates, discussing financing options and closing sales. - Maintain in-depth knowledge of company products and services, staying up to date on the latest trends in bath remodeling. - Create accurate and competitive quotes based on customer specifications and follow up to answer questions or provide additional information. - Cultivate and maintain strong relationships with prospective and existing clients to encourage repeat business and referrals. - Work closely with cross functional teams (Customer Care, Design Consultants and Installation teams) to ensure a seamless transition from sales to project execution. - Update and manage the CRM system with accurate client data, sales activities and pipeline progression. - Meet or exceed individual sales targets while contributing to the team sales goal. - Provide excellent customer service and resolve any customer concerns promptly. - Connect with customers who request cancellations, actively listening to concerns and identifying ways to retain their business. Compensation is $24/hr. plus 3% commission on sold projects. Must be willing to work Monday- Friday, Central Time Zone. Qualifications - High school diploma or equivalent; Bachelor's degree in Business or related field preferred. - 1-2 years of experience in home remodeling sales. (Outside Sales or Inside Sales) - Strong communication skills, both verbal and written. - Excellent negotiating and problem solving skills. - Proficient in using CRM software (Salesforce). - Ability to manage multiple customer inquiries and sales opportunities simultaneously. - MUST be goal oriented, self motivated and able to work independently. Benefits - Medical, Dental & Vision plans - 401K with matching program - Uncapped Commission - Positive work culture, premium name brand and supportive sales leaders

Role Description At Stress Free Auto Care, we’re redefining the automotive service experience by blending VIP-level customer service with high-impact sales results. We’re seeking sales-driven customer service professionals who can confidently handle 75–100 inbound/outbound calls per day, meet KPIs, and close service appointments. - Convert inbound and outbound calls into confirmed vehicle service appointments. - Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals. - Recommend additional repairs, maintenance packages, and service upgrades that benefit the customer. - Provide VIP white glove customer service, ensuring every interaction builds trust and loyalty. - Communicate clearly with customers about services, timelines, and costs. - Use our CRM to track leads, schedule appointments, and document all customer interactions. - Collaborate with shop teams to ensure seamless handoffs and exceptional follow-through. Qualifications - Sales Development / Call Center / Inside Sales experience (automotive experience a plus, but not required). - Strong phone presence with experience handling high call volumes (75–100+ calls/day). - Ability to influence and close without being pushy—consultative, trust-based selling. - Skilled at meeting or exceeding sales and service KPIs. - Proficiency with CRM tools and strong organizational skills. - Fast and accurate typing (40+ WPM). - Thrives in a fast-paced, goal-driven environment while delivering outstanding customer care. - Must reside in the following states: Arizona, California, Florida, Indiana, Michigan, Minnesota, Missouri, Nebraska, Nevada, North Carolina, South Carolina, or Texas. Requirements - Must reside in the following states: Arizona, California, Florida, Indiana, Michigan, Minnesota, Missouri, Nebraska, Nevada, North Carolina, South Carolina, or Texas. Benefits - Competitive Base Pay: Hourly + Commission + Bonuses (OTE: $100,000). - PTO + 6 paid holidays annually. - Medical, Dental, and Vision Insurance. - 401(k) with 4% employer match. - Employee referral program. - Fully Remote: Must reside in the specified states. - Career Growth: Opportunities to advance into leadership and higher-earning sales roles.

• Act as the primary point of contact for customers, understanding their home remodeling needs and offering tailored solutions. • Guide customers through the sales process, providing estimates, discussing financing options and closing sales • Maintain in-depth knowledge of company products and services, staying up to date on the latest trends in bath remodeling. • Create accurate and competitive quotes based on customer specifications and follow up to answer questions or provide additional information. • Cultivate and maintain strong relationships with prospective and existing clients to encourage repeat business and referrals. • Work closely with cross functional teams (Customer Care, Design Consultants and Installation teams) to ensure a seamless transition from sales to project execution. • Update and manage the CRM system with accurate client data, sales activities and pipeline progression. • Meet or exceed individual sales targets while contributing to the team sales goal. • Provide excellent customer service and resolve any customer concerns promptly. • Connect with customers who request cancellations, actively listening to concerns and identifying ways to retain their business.

• Lead, coach, and develop a team of Reverse Mortgage Loan Officers • Drive sales performance and improve conversion metrics • Ensure compliance adherence and foster a culture of accountability • Monitor and improve lead conversion rates • Conduct ongoing call reviews and coaching sessions • Utilize data to diagnose performance gaps and implement corrective action plans • Ensure adherence to all federal, state, investor, company, licensing, and regulatory requirements