Role Description We are seeking an Operations Associate to join our Operations team, with responsibility for daily clearance and settlement, reconciliations, and asset servicing across our correspondent clearing platform. - Manage daily clearance and settlement activity at DTC and NSCC (CNS and non-CNS), including trade-for-trade, deliver orders, night cycle/day cycle processing, and exception resolution. - Monitor and resolve fails to deliver and fails to receive, including Reg SHO Rule 204 close-out obligations and buy-in processing. - Identify, track, and resolve possession and control, segregation, and margin deficits in coordination with Compliance and Risk. - Perform daily cash and position reconciliations between internal books and records, DTC, NSCC, and bank accounts; investigate and clear breaks in a timely manner. - Process the full lifecycle of corporate actions (mandatory and voluntary), including announcements, entitlements, elections, allocations to correspondents and customers, and post-event reconciliation. - Support correspondent broker-dealers with settlement, reconciliation, and asset servicing inquiries, delivering timely and accurate responses. - Support regulatory reporting, audits, and examinations as they relate to operations functions. Qualifications - Bachelor's degree in Finance, Economics, Business, or a related field. - 3–5 years of experience in clearing and settlement operations at a broker-dealer, clearing firm, or custodian. - Strong working knowledge of DTC and NSCC systems and processes (CNS, settlement, position management), and familiarity with corporate actions processing. - Experience with reconciliations, fails management, buy-ins, and deficit resolution. - Understanding of relevant regulatory requirements (e.g., Reg SHO, SEC Rules 15c3-3). - Strong attention to detail with the ability to process high volumes with accuracy under daily deadlines. - Excellent analytical, problem-solving, and communication skills. - Proficiency in Excel; SQL experience a plus. - Series 99 or 7 a plus. Benefits - UnitedHealthcare medical coverage (multiple plan tiers, including HDHP options) — company covers 90% of premium costs, effective your first day of employment. Dental and Vision included. - Health Savings Account (HSA) and Flexible Spending Account (FSA) options. - Paid Time Off — 20 accrued vacation days/yr, 6 sick days/yr (with carryover), 2 personal days/yr, and 1 volunteering day/yr. - 401(k) with a strong employer match — 100% match on the first 4% of employee contributions, immediately vested. - The salary range for this position is $75,000 – $90,000. Actual compensation will be determined based on experience, qualifications, and other job-related factors.

• Designing thorough, repeatable processes for new client onboarding and scaling those processes to maturity. • Analyzing relational and unstructured datasets that may span hundreds of millions of records. • Writing detailed engineering requirements for ETL pipelines, data integration packages, and other technical solutions. • Performing extensive quality assurance analysis on data pipelines and data artifacts produced by internal teams. • Streamlining analysis, requirements development, and quality assurance processes using automation and AI. • Collaborating with customers in real-time to clarify requirements, share insights from analyses, and refining scope to support successful onboardings. • Working closely with leadership, peers, and external teams to overcome complex data challenges that impact managed services delivery. • Learning new tools, techniques, and technologies to support diversification and growth in our ability to serve clients’ complex needs.

Role Description We're looking for a detail-oriented Operations Team Member to support the day-to-day administrative, leasing, compliance, and reporting functions across multiple manufactured housing communities in the U.S. This is an execution-focused role — you'll be the back-office engine that keeps leasing, billing, maintenance tracking, and reporting accurate and on time for our onsite Community Managers. If you thrive on process, love clean data, and get things done right the first time, this role is for you. Core Responsibilities - Leasing & Resident Administration - Enter and maintain leases, renewals, move-ins, and move-outs in Rent Manager - Upload and organize resident documents (IDs, income proof, applications, agreements) - Track lease expirations and flag renewals in advance - Process resident info sheets and verify completeness - Background Checks & Compliance - Run and track background & credit checks - Record approvals/denials per Fair Housing guidelines - Maintain audit-ready resident files - Support compliance with HUD, state, and park-level rules - Charges, Billing & Collections Support - Post rent, utilities, late fees, and one-time charges accurately - Assist with water, sewer, trash, and power billing setups - Identify and flag NSFs, delinquencies, and discrepancies - Coordinate with accounting on corrections and reconciliations - Maintenance & Work Order Support - Create and update work orders in Rent Manager - Track status and follow up with Community Managers - Upload invoices, notes, and before/after photos - Help ensure maintenance hours are logged correctly - Reporting & Data Accuracy - Prepare weekly/monthly reports (occupancy, delinquencies, move-ins/outs, leasing pipeline) - Validate data accuracy across Rent Manager and Google Sheets - Proactively flag exceptions, trends, and risks - Communication & Coordination - Serve as back-office support for onsite Community Managers - Communicate clearly via Slack and email - Escalate issues with context and documentation Qualifications - 2+ years of experience in real estate back-office, property management, or operations - Prior experience supporting U.S.-based clients preferred - Strong proficiency in Rent Manager (or demonstrated ability to learn fast) - Comfortable with Google Sheets, Docs, and Drive (intermediate to advanced) - Working knowledge of U.S. leasing, billing, and compliance concepts - Extremely detail-oriented, organized, and process-driven - High integrity when handling confidential data - Calm under pressure and comfortable supporting multiple communities at once - Bilingual (English/Spanish) strongly preferred Requirements - Data accuracy rate ≥ 99% - Lease processing turnaround ≤ 24 hours - Background checks completed same business day - Near-zero billing error rate - 100% on-time reporting - Slack responsiveness within agreed SLA

A career in our Customer Service practice, within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability. Our team helps organisations improve their customer interface, service delivery, and middle and back office operations. We use customer insights and market analytics to help our clients make smarter decisions, integrate products and services, and optimise their customer operations to enable sustainable growth. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Encourage everyone to have a voice and invite opinion from all, including quieter members of the team. Deal effectively with ambiguous and unstructured problems and situations. Initiate open and candid coaching conversations at all levels. Move easily between big picture thinking and managing relevant detail. Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required. Contribute technical knowledge in area of specialism. Contribute to an environment where people and technology thrive together to accomplish more than they could apart. Navigate the complexities of cross-border and/or diverse teams and engagements. Initiate and lead open conversations with teams, clients and stakeholders to build trust. Uphold the firm's code of ethics and business conduct. The Opportunity As part of the Life Annuity Group Benefits Insurance team you lead the creation and implementation of impactful Insurance initiatives. As a Senior Manager you lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a senior level to drive project success. You are also responsible for building trust with multi-level teams and stakeholders through open and honest conversation, motivating and coaching teams to solve complex problems. Responsibilities - Lead the development and execution of Insurance initiatives - Drive project success through senior client interactions - Innovate and improve processes to maintain operational excellence - Build trust with teams and stakeholders through transparent communication - Motivate and coach teams to address and resolve complex issues - Apply strategic thinking to deliver impactful results - Maintain a focus on achieving top-quality outcomes - Foster a collaborative and inclusive team environment What You Must Have - Bachelor's Degree - 7 years of combined experience in Consulting and the Insurance industry What Sets You Apart - Bachelor's Degree in Actuarial Science, Banking and Insurance, Banking and Finance, Business Administration/Management, Economics, Economics and Finance, Economics and Finance & Technology, Finance, Finance & Technology, Management Information Systems, Organizational Management, Operations Management/Research preferred - Proven success in operationalizing business strategies - Proficiency in transforming chain functions - Client relationship and network building skills - Experience in quantitative and qualitative benchmarking - Ability to manage complex business initiatives - Proficiency in insurance technology and analytics - Leadership and team-building abilities The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines #LI-Hybrid #BI-Hybrid