Project Manager, CS Operations

Project ManagerProject ManagerFull TimeRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Florida

Posted

2 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishPMP

Job Description

Project Manager, CS Operations

ModMed

• Execute end-to-end project management for CS Operations initiatives • Translate executive leadership priorities into actionable project scopes, resource allocations, and execution roadmaps ensuring that all tasks are completed effectively and aligned with business objectives • Serve as the central point of contact for project teams across • Drive cross-functional alignment between Customer Success and key ecosystem partners (Product, Sales, and Accounting) to ensure seamless delivery • Facilitate regular meetings and maintain consistent communication to ensure all functional leads remain aligned on deliverables • Identify and track project risks, issues, and dependencies • Proactively escalate roadblocks to the CS leadership and own risk management lifecycle, independently engineering and executing mitigation strategies for complex operational roadblocks • Coordinate tactical workstreams to support new product launches and process updates • Ensure that training materials, documentation, and internal comms are updated and ready for team rollout • Maintain project dashboards and deliver regular status reports • Ensure that project progress, key milestones, and health metrics are clearly and concisely communicated to internal management teams • Optimize, scale, and govern the CS Operations project management framework, continuously identifying workflow inefficiencies to improve delivery velocity

Job Requirements

  • Bachelor's Degree Required
  • 5-7 years of related healthcare and/or project management experience
  • End-to-End Project Execution
  • SaaS Customer Success / Operations
  • Stakeholder Coordination & Alignment
  • Tactical Roadmap Tracking & Scheduling
  • Operational Reporting
  • Cross-Functional Collaboration
  • Change Management
  • Implementation Process Refinement & Documentation
  • Operational Strategy; Process Improvement; Workflow Optimization; Cross-Functional Leadership; Continuous Improvement; Operational Scaling; Proactive Risk Mitigation; Executive Presence
  • PMP, PMI preferred

Benefits

  • Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
  • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
  • Generous Paid Time Off and Paid Parental Leave programs
  • Company paid Life and Disability benefits
  • Flexible Spending Account
  • Employee Assistance Programs
  • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
  • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
  • Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
  • Hybrid office-based roles and remote availability for some roles
  • Weekly catered breakfast and lunch
  • treadmill workstations, Zen, and wellness rooms within our BRIC headquarters

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